Method and system for conducting a chat

• US 10,628,861 B1
• Filed: 03/27/2015
• Issued: 04/21/2020
• Est. Priority Date: 10/23/2002
• Status: Active Grant

• Current Assignee: Amazon Technologies, Inc. (Amazon.com, Inc.)
• Original Assignee: Amazon Technologies, Inc. (Amazon.com, Inc.)
• Inventors: Siegel, Hilliard B., Agrawal, Ashish, Cooper, Ezra, Frederick, Robert
• Primary Examiner(s): Hailu, Tadesse
• Assistant Examiner(s): Chung, Andrew
• Application Number:
  US14/671,963
• Time in Patent Office: 1,852 Days
• CPC Class Codes: G06F 3/0481 based on specific properties of the displayed interaction object or a metaphor-based environment, e.g. interaction with desktop elements like windows or icons, or assisted by a cursor's changing behaviour or appearance
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0277 Online advertisement
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]
• CPC Class Codes: H04L 65/60 Network streaming of media packets

Abstract

A method and system for conducting a chat session with multiple chat members. The chat system receives chat comments from the chat members. The chat system attempts to identify a topic or subject of the chat comment. The chat system may then retrieve product or product category advertisements relevant to the identified topic. The chat system then effects the display of the chat comment along with the retrieved advertisements to each chat member. The chat system thus dynamically recognizes the topic of chat comments and displays relevant additional information along with the chat comments.

Claims

1. A computer-implemented method comprising:

maintaining, by at least one or more computer systems associated with a web site, a chat session including one or more chat comments, the chat session managed by a chat service of the web site, the web site configured to further manage an advertisement service and at least another electronic service;

determining, by the at least one or more computer systems, a relevance of a chat member of a plurality of chat members associated with the one or more chat comments of the chat session based at least in part on previous submissions of the chat member outside of the chat session but within the web site;

identifying, by the at least one or more computer systems, a topic associated with the one or more chat comments associated with the chat member based at least in part on other topics associated with the one or more chat comments of the chat session, attributes of the chat member including reviews submitted within the web site, and the relevance of the chat member;

maintaining, by the at least one or more computer systems, a mapping of topics to advertisements based at least in part on the chat service and the other electronic service;

selecting, by the at least one or more computer systems, an advertisement based at least in part on the topic and the mapping of topics to advertisements; and

providing, by the at least one or more computer systems, the advertisement for presentation in association with the chat session based at least in part on the advertisement service.

2. The computer-implemented method of claim 1, wherein the other electronic service is configured to provide information in a browse hierarchy, wherein the chat session is associated with one or more nodes of the browse hierarchy, and wherein the mapping is maintained based at least in part on the one or more nodes.

3. The computer-implemented method of claim 2, wherein the advertisement is selected based at least in part on determining that an attribute of the advertisement is associated with the one or more nodes.

4. The computer-implemented method of claim 1, wherein the other electronic service is configured to provide information in a browse hierarchy about items offered at the web site, wherein the browse hierarchy groups the information in a plurality of nodes, wherein the chat session is associated with a node of the plurality of nodes, and wherein the advertisement is for an item associated with a set of the information grouped in the node.

5. The computer-implemented method of claim 1, wherein the attributes of the chat member includes an occupation of the chat member.

6. The computer-implemented method of claim 1, wherein the attributes of the chat member includes an amount of reviews submitted within the web site.

7. One or more non-transitory computer-readable storage media comprising instructions that, when executed on one or more processors, cause the one or more processors to perform operations comprising:

maintaining a chat session that includes chat data, the chat session managed by a chat service of a web site, the web site configured to further manage an electronic service;

determining a relevance of a chat member of a plurality of chat members providing the chat data in the chat session based at least in part on previous submissions of the chat member outside of the chat session but within the web site;

identifying an interest associated with a subset of the chat data provided by the chat member based at least in part on other interests associated with the chat data, attributes of the chat member including reviews submitted within the web site, and the relevance of the chat member;

maintaining a set of associations between interests and additional data at the web site;

determining that the additional data is associated with the interest based at least in part on the set of associations; and

providing the additional data for insertion in the chat session based at least in part on the determining.

8. The one or more non-transitory computer-readable storage media of claim 7, wherein the set of associations are maintained based at least in part on historical data associated with user interactions with the web site.

9. The one or more non-transitory computer-readable storage media of claim 8, wherein the user interactions comprise queries submitted to the web site based at least in part on the electronic service.

10. The one or more non-transitory computer-readable storage media of claim 7, wherein the additional data is added to the chat session based at least in part on an advertisement service of the web site, wherein the chat service, the electronic service, and the advertisement service are managed by the web site.

11. The one or more non-transitory computer-readable storage media of claim 7, wherein the electronic service is configured to provide information organized in a browse structure, wherein the chat session is associated with a node of the browse structure, and wherein determining the additional information comprises selecting the additional information based at least in part on the node.

12. The one or more non-transitory computer-readable storage media of claim 11, wherein the node provides one or more offers for one or more items available for ordering based at least in part on the electronic service, and wherein the additional information comprises an advertisement for an item of the one or more items.

13. The one or more non-transitory computer-readable storage media of claim 7, wherein the set of associations are maintained based at least in part on mapping queries to a plurality of topics maintained by the electronic service, wherein the additional data comprises an advertisement associated with a topic of the plurality of topics, and wherein the advertisement is selected based at least in part on matching the interest and the topic.

14. The one or more non-transitory computer-readable storage media of claim 7, wherein identifying the interest comprises identifying words from the chat data and matching the words to topics maintained by the electronic service.

15. The one or more non-transitory computer-readable storage media of claim 7, wherein the chat data comprises a plurality of chat comments associated with the plurality of chat members, and wherein identifying the interest comprises:

matching one or more words of the chat comment to one or more interests maintained at the web site.

16. A system comprising:

one or more processors; and

one or more computer-readable storage media comprising instructions that, when executed on the one or more processors, configure the system to at least;

maintain a chat session that includes user chat data, the chat session managed by a chat service of a web site, the web site configured to further manage an electronic service;

determine a relevance of a chat member of a plurality of chat members providing the user chat data in the chat session based at least in part on previous submissions of the chat member outside of the chat session but within the web site;

identify a topic associated with a subset of the chat data provided by the chat member based at least in part on other topics associated with the chat data of the chat session, attributes of the chat member including reviews submitted within the web site, and the relevance of the chat member;

maintain associations between a plurality of topics and a plurality of advertisements at the web site based at least in part on the chat service and the electronic service;

determine an advertisement about the topic based at least in part on the associations; and

provide the advertisement in the chat session.

17. The system of claim 16, wherein the plurality of advertisements are available from external sources associated with one or more advertisers, wherein providing the advertisement comprises:

maintaining a queue of advertisements;

causing the advertisement to be presented in the chat session in an expanded form based at least in part on the advertisement being at an end of the queue; and

causing another advertisement of the plurality of advertisements to be presented in the chat session in a compressed form based at least in part on the other advertisement being at another end of the queue.

18. The system of claim 16, wherein the chat data comprises a plurality of chat comments, and wherein adding the advertisement comprises updating a chat comment of the plurality of chat comments to include a hyperlink to the advertisement.

19. The system of claim 16, wherein the electronic service is configured to provide information about the plurality of topics, wherein the information is organized in a plurality of nodes, and wherein the advertisement is determined based at least in part on a node of the plurality of nodes that comprises information about the topic.

20. The system of claim 19, wherein the plurality of topics are associated with one or more items, wherein the node comprises information about a particular item, and wherein the advertisement is associated with the particular item.