System and method for providing network support services and premises gateway support infrastructure
First Claim
1. A management device for operation at a user premises with at least a first endpoint device and a second endpoint device, the management device comprising:
- a network interface that communicates with a remote manager;
at least one interface configured to wirelessly communicate, via a local mesh wireless network, with the first endpoint device and/or the second endpoint device;
at least one processor; and
memory coupled to the at least one processor and having programming that causes the management device to perform operations including;
receiving data from the first endpoint device,storing the received data to enable reporting of the received data for viewing via a user device,managing one or more home automation functions of at least one of the first or second endpoint devices based on the received data, andmanaging one or more software updates by receiving software via the network interface, storing the received software, and sending the received software to at least one of the first or second endpoint devices that implements the software.
3 Assignments
0 Petitions
Accused Products
Abstract
A service management system communicates via wide area network with gateway devices located at respective user premises. The service management system remotely manages delivery of application services, which can be voice controlled, by a gateway, e.g. by selectively activating/deactivating service logic modules in the gateway. The service management system also may selectively provide secure communications and exchange of information among gateway devices and among associated endpoint devices. An exemplary service management system includes a router connected to the network and one or more computer platforms, for implementing management functions. Examples of the functions include a connection manager for controlling system communications with the gateway devices, an authentication manager for authenticating each gateway device and controlling the connection manager and a subscription manager for managing applications services and/or features offered by the gateway devices. A service manager, controlled by the subscription manager, distributes service specific configuration data to authenticated gateway devices.
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Citations
77 Claims
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1. A management device for operation at a user premises with at least a first endpoint device and a second endpoint device, the management device comprising:
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a network interface that communicates with a remote manager; at least one interface configured to wirelessly communicate, via a local mesh wireless network, with the first endpoint device and/or the second endpoint device; at least one processor; and memory coupled to the at least one processor and having programming that causes the management device to perform operations including; receiving data from the first endpoint device, storing the received data to enable reporting of the received data for viewing via a user device, managing one or more home automation functions of at least one of the first or second endpoint devices based on the received data, and managing one or more software updates by receiving software via the network interface, storing the received software, and sending the received software to at least one of the first or second endpoint devices that implements the software. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26)
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27. A mesh network management device for operation at a user premises, comprising:
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at least one processor; and memory coupled to the at least one processor and containing programming to perform operations including; communicating, via at least one local wireless network, with a first endpoint device and a second endpoint device to provide information related to at least one of availability, integrity, quality, or performance of the first endpoint device and/or the second endpoint device, wherein one or both of the first and second endpoint devices is configured to be controlled by a user device in communication with the mesh network management device, receiving software for the first endpoint device, sending, via the at least one local wireless network, at least a portion of the received software to the first endpoint device, receiving data from the first endpoint device that is implementing the received software, storing the received data, causing the data to be sent from the mesh network management device at the user premises to a remote manager, and enabling viewing of operational information related to the first endpoint device via the user device, after authentication of the user device such that the user device is capable of secured management of operation of the first endpoint device or another endpoint device connected to the local wireless network. - View Dependent Claims (28, 29, 30, 31, 32, 33, 34, 35, 36, 37, 38, 39, 40, 41, 42, 43, 44, 45, 46, 47, 48, 49, 50, 51, 52, 53, 54, 55, 56)
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57. A management device for operation at a user premises, the management device comprising:
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an endpoint interface configured for communication via at least one local wireless network at the user premises; at least one processor in communication with the endpoint interface and/or the network interface; and a storage device communicatively coupled to the at least one processor and containing instructions that, when executed, cause the management device to perform operations including— communicating, via a network interface, with a remote server, receiving, via the network interface, a software update from the remote server, sending, via the at least one local wireless network, the software update to at least one of first or second endpoint devices, receiving, via the at least one local wireless network, endpoint data from the first endpoint device, coordinating, via the at least one local wireless network, operation of endpoint devices at the user premises based on the received endpoint data associated with the first endpoint device and/or the second endpoint device, and causing received endpoint data information to be sent for delivery to the remote server, via the network interface, for enabling viewing of the endpoint data information on a user device that provides secured management of operation of the first endpoint device and/or second endpoint device. - View Dependent Claims (58, 59, 60, 61, 62, 63, 64, 65, 66)
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67. A method, performed at a user premises in relation to at least a first endpoint device and a second endpoint device, the method comprising:
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using a network interface to communicate with a remote manager; wirelessly communicating, via a local wireless network, with the first endpoint device and/or the second endpoint device; receiving data from the first endpoint device; storing the received data to enable reporting of the received data for viewing via a user device; managing one or more home automation functions of at least one of the first or second endpoint devices based on the received data; and managing one or more software updates by receiving software via the network interface and sending the received software to at least one of the first or second endpoint devices that installs the software. - View Dependent Claims (68, 69, 70, 71)
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72. A computer-readable storage medium storing instructions that, when executed by a computing system, cause the computing system to perform operations at a user premises, the operations comprising:
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communicating, via at least one local wireless network, with a first endpoint device and a second endpoint device to provide information related to at least one of availability, integrity, quality, or performance of the first endpoint device and/or the second endpoint device, one or both of the first and second endpoint devices being configured to be controlled by a user device in communication with the computing system; receiving software for the first endpoint device; sending, via the at least one local wireless network, at least a portion of the received software to the first endpoint device; receiving, from the first endpoint device that has implemented the received software, data; causing the data to be sent from the user premises to a remote manager; and enabling viewing of operational information related to the first endpoint device via the user device, after authentication of the user device, such that the user device is capable of secured management of operation of the first endpoint device or another endpoint device connected to the local wireless network. - View Dependent Claims (73, 74, 75, 76, 77)
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Specification