Preserving collaboration history with relevant contextual information

• US 10,630,615 B2
• Filed: 06/18/2018
• Issued: 04/21/2020
• Est. Priority Date: 09/18/2012
• Status: Active Grant

• Current Assignee: ServiceNow Incorporated
• Original Assignee: International Business Machines Corporation
• Inventors: Scherpa, Josef A., Wolf, Tracee L.
• Primary Examiner(s): Fiorillo, James N
• Application Number:
  US16/011,370
• Publication Number:
  US 20180295077A1
• Time in Patent Office: 673 Days
• Field of Search: 709204, 709206, 709229, 715716, 715751, 715753, 715758, 715768
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: H04L 12/1831 Tracking arrangements for later retrieval, e.g. recording contents, participants activities or behavior, network status
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]
• CPC Class Codes: H04L 51/046 Interoperability with other network applications or services
• CPC Class Codes: H04L 51/216 Handling conversation history, e.g. grouping of messages in sessions or threads
• CPC Class Codes: H04L 65/403 Arrangements for multi-party communication, e.g. for conferences data switching systems for conference H04L12/18; arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities H04M3/56; television conferencing systems H04N7/15

Abstract

Preserving collaborative history includes detecting a trigger for a chat session between at least two participants using a processor and, responsive to the trigger, obtaining event data for an event occurring during the chat session and involving at least one of the participants. The event data is included within a transcript of the chat session. In other cases, event data is obtained from external systems that is correlated with the chat session and is included within the transcript.

Claims

1. A computer-implemented method performed by a computer hardware system, comprising:

detecting, by the computer hardware system and in a chat session between at least two participants, a trigger, wherein the detection of the trigger is at least from one of a monitored activity of the chat session or from monitoring an external system, and the trigger is detected either in real-time or after the chat session has concluded;

obtaining, by the computer hardware system and responsive to the trigger, event data for an event occurring during the chat session and involving at least one of the participants;

determining, by the computer hardware system, that the event is correlated with the trigger; and

generating, by the computer hardware system, an annotated transcript by appending the event data to a chat transcript of the chat session.

2. The method of claim 1, wherein the trigger is derived from a message sent from a first participant to a second participant of the chat session.

3. The method of claim 1, wherein the trigger is a minimum amount of time in which no messages are exchanged between the at least two participants.

4. The method of claim 1, wherein the chat transcript includes messages sent during the chat session, and the event data, within the annotated transcript, is visually distinguished from the messages.

5. The method of claim 1, wherein the event data is included within the annotated transcript only upon a participant of the chat session and associated with the event data providing permission to disclose the event data.

6. The method of claim 1, wherein the chat session is conducted by a messaging system and the event occurs within a different system from which the event data is obtained, and

the event data is acquired from the different system by the hardware processor.

7. The method of claim 1, wherein the event data within the annotated transcript includes a link to the event.

8. The method of claim 1, wherein the event data within the chat transcript is included in chronological order.

9. The method of claim 1, wherein the trigger is detected in real time.

10. A computer hardware system, comprising:

a hardware processor configured to initiate the following executable operations;

detecting, in a chat session between at least two participants, a trigger, wherein the detection of the trigger is at least from one of a monitored activity of the chat session or from monitoring an external system, and the trigger is detected either in real-time or after the chat session has concluded;

obtaining, responsive to the trigger, event data for an event occurring during the chat session and involving at least one of the participants;

determining that the event is correlated with the trigger; and

generating an annotated transcript by appending the event data to a chat transcript of the chat session.

11. The system of claim 10, wherein the trigger is derived from a message sent from a first participant to a second participant of the chat session.

12. The system of claim 10, wherein the trigger is a minimum amount of time in which no messages are exchanged between the at least two participants.

13. The system of claim 10, wherein the chat transcript includes messages sent during the chat session, and the event data, within the annotated transcript, is visually distinguished from the messages.

14. The system of claim 10, wherein the event data is included within the annotated transcript only upon a participant of the chat session and associated with the event data providing permission to disclose the event data.

15. The system of claim 10, wherein the chat session is conducted by a messaging system and the event occurs within a different system from which the event data is obtained, and the event data is acquired from the different system by the hardware processor.

16. The system of claim 10, wherein the event data within the annotated transcript includes a link to the event.

17. The system of claim 10, wherein the event data within the chat transcript is included in chronological order.

18. The system of claim 10, wherein the trigger is detected in real time.

19. A computer program product, comprising:

a computer hardware storage device having stored thereon program code, the program code, which when executed by a computer hardware system, causes the computer hardware system to perform;

detecting, in a chat session between at least two participants, a trigger, wherein the detection of the trigger is at least from one of a monitored activity of the chat session or from monitoring an external system, and the trigger is detected either in real-time or after the chat session has concluded;

obtaining, responsive to the trigger, event data for an event occurring during the chat session and involving at least one of the participants;

determining that the event is correlated with the trigger; and

generating an annotated transcript by appending the event data to a chat transcript of the chat session.

20. The computer program product of claim 19, wherein the trigger is derived from a message sent from a first participant to a second participant of the chat session.