Rapidly generating help access point user interface flows

• US 10,635,273 B1
• Filed: 06/13/2019
• Issued: 04/28/2020
• Est. Priority Date: 06/13/2019
• Status: Active Grant

• Current Assignee: LYFT Incorporated
• Original Assignee: LYFT Incorporated
• Inventors: Bi, Yunjie, Tarrh, Evan Robert
• Primary Examiner(s): Titcomb, William D
• Application Number:
  US16/440,745
• Time in Patent Office: 320 Days
• Field of Search: 715713
• CPC Class Codes: G06F 3/0482 Interaction with lists of selectable items, e.g. menus
• CPC Class Codes: G06F 3/0484 for the control of specific functions or operations, e.g. selecting or manipulating an object, an image or a displayed text element, setting a parameter value or selecting a range
• CPC Class Codes: G06F 8/38 for implementing user interfaces
• CPC Class Codes: G06F 9/451 Execution arrangements for user interfaces
• CPC Class Codes: G06F 9/453 Help systems

Abstract

The present application discloses an improved help access point configuration system, and corresponding methods and computer-readable media. According to disclosed embodiments, a help access point configuration system receives and digests help access point configuration files. In response to receiving an indication of a detected user interaction in connection with a help access point, the help access point configuration system determines a help access point flow position associated with the user. Furthermore, the help access point configuration system can generate a help access point user interface based on the user'"'"'s help access point flow position and the detected user interaction.

Claims

1. A method comprising:

receiving, from a user computing device, a session request for help associated with an account;

determining an initial help access point configuration file within a flow hierarchy that corresponds to the session request;

generating, based on the initial help access point configuration file, a first help access point user interface that is specifically configured to address a type of request associated with the session request;

receiving, from the user computing device, an indication of a user interaction with at least one display component of the first help access point user interface;

determining, based on the received indication of the user interaction with at least one display component of the first help access point user interface, a help access point flow position associated with the user computing device;

determining, within the flow hierarchy and based on the determined help access point flow position and the received indication of the user interaction, a second help access point configuration file; and

generating, based on the second help access point configuration file, a second help access point user interface.

2. The method as recited in claim 1, further comprising receiving, from an administrator computing device associated with a dynamic transportation matching system, the initial help access point configuration file and the second help access point configuration file.

3. The method as recited in claim 1, wherein the session request comprises account information associated with the user of the user computing device, and information associated with a detected user interaction that initiated the session request.

4. The method as recited in claim 3, wherein determining the initial help access point configuration file within the flow hierarchy that corresponds to the session request comprises:

analyzing the account information associated with the user of the user computing device to determine a user type associated with the user;

analyzing the information associated with the detected user interaction that initiated the help access point session request to determine a type of session requested;

identifying, based on the user type associated with the user and the type of session requested, the flow hierarchy; and

determining the initial help access point configuration file within the flow hierarchy.

5. The method as recited in claim 1, wherein generating the first help access point user interface comprises:

identifying, based on the initial help access point configuration file, one or more display components; and

positioning, based on the initial help access point configuration file, the one or more display components within the first help access point user interface.

6. The method as recited in claim 1, further comprising generating the flow hierarchy by:

identifying at least one transition in the initial help access point configuration file that references the second help access point configuration file; and

generating the flow hierarchy representing the hierarchical relationship between the initial help access point configuration file and the second help access point configuration file based on the at least one transition.

7. The method as recited in claim 1, further comprising:

receiving, from the user computing device, an indication of a user interaction with at least one display component of the second help access point user interface; and

determining, based on the received indication of the user interaction with at least one display component of the second help access point user interface, to end a help access point session associated with the user computing device.

8. A computing device comprising:

at least one processor; and

at least one non-transitory computer-readable storage medium storing instructions thereon that, when executed by the at least one processor, cause the computing device to;

receive, from a user computing device, a session request for help associated with an account;

determine an initial help access point configuration file within a flow hierarchy that corresponds to the session request;

generate, based on the initial help access point configuration file, a first help access point user interface that is specifically configured to address a type of request associated with the session request;

receive, from the user computing device, an indication of a user interaction with at least one display component of the first help access point user interface;

determine, based on the received indication of the user interaction with at least one display component of the first help access point user interface, a help access point flow position associated with the user computing device;

determine, within the flow hierarchy and based on the determined help access point flow position and the received indication of the user interaction, a second help access point configuration file; and

generate, based on the second help access point configuration file, a second help access point user interface.

9. The computing device as recited in claim 8, further storing instructions thereon that, when executed by the at least one processor, cause the computing device to receive, from an administrator computing device associated with a dynamic transportation matching system, the initial help access point configuration file and the second help access point configuration file.

10. The computing device as recited in claim 8, wherein the session request comprises account information associated with the user of the user computing device, and information associated with a detected user interaction that initiated the session request.

11. The computing device as recited in claim 10, further storing instructions thereon that, when executed by the at least one processor, cause the computing device to determine the initial help access point configuration file within the flow hierarchy that corresponds to the session request by:

analyzing the account information associated with the user of the user computing device to determine a user type associated with the user;

analyzing the information associated with the detected user interaction that initiated the help access point session request to determine a type of session requested;

identifying, based on the user type associated with the user and the type of session requested, the flow hierarchy; and

determining the initial help access point configuration file within the flow hierarchy.

12. The computing device as recited in claim 8, further storing instructions thereon that, when executed by the at least one processor, cause the computing device to generate the first help access point user interface by:

identifying, based on the initial help access point configuration file, one or more display components; and

positioning, based on the initial help access point configuration file, the one or more display components within the first help access point user interface.

13. The computing device as recited in claim 8, further storing instructions thereon that, when executed by the at least one processor, further cause the computing device to generate the flow hierarchy by:

identifying at least one transition in the initial help access point configuration file that references the second help access point configuration file; and

generating the flow hierarchy representing the hierarchical relationship between the initial help access point configuration file and the second help access point configuration file based on the at least one transition.

14. The computing device as recited in claim 8, further storing instructions there on that, when executed by the at least one processor, cause the computing device to:

receive, from the user computing device, an indication of a user interaction with at least one display component of the second help access point user interface; and

determine, based on the received indication of the user interaction with at least one display component of the second help access point user interface, to end a help access point session associated with the user computing device.

15. A non-transitory computer-readable medium storing instructions thereon that, when executed by at least one processor, cause a system to:

receive, from a user computing device, a session request for help associated with an account;

determine an initial help access point configuration file within a flow hierarchy that corresponds to the session request;

generate, based on the initial help access point configuration file, a first help access point user interface that is specifically configured to address a type of request associated with the session request;

receive, from the user computing device, an indication of a user interaction with at least one display component of the first help access point user interface;

determine, based on the received indication of the user interaction with at least one display component of the first help access point user interface, a help access point flow position associated with the user computing device;

determine, within the flow hierarchy and based on the determined help access point flow position and the received indication of the user interaction, a second help access point configuration file; and

generate, based on the second help access point configuration file, a second help access point user interface.

16. The non-transitory computer-readable medium as recited in claim 15, further storing instructions thereon that, when executed by the at least one processor, cause a system to receive, from an administrator computing device associated with a dynamic transportation matching system, the initial help access point configuration file and the second help access point configuration file.

17. The non-transitory computer-readable medium as recited in claim 15, wherein the session request comprises account information associated with the user of the user computing device, and information associated with a detected user interaction that initiated the session request.

18. The non-transitory computer-readable medium as recited in claim 17, further storing instructions thereon that, when executed by the at least one processor, cause a system to determine the initial help access point configuration file within the flow hierarchy that corresponds to the session request by:

analyzing the account information associated with the user of the user computing device to determine a user type associated with the user;

analyzing the information associated with the detected user interaction that initiated the help access point session request to determine a type of session requested;

identifying, based on the user type associated with the user and the type of session requested, the flow hierarchy; and

determining the initial help access point configuration file within the flow hierarchy.

19. The non-transitory computer-readable medium as recited in claim 15, further storing instructions thereon that, when executed by the at least one processor, cause a system to generate the first help access point user interface by:

identifying, based on the initial help access point configuration file, one or more display components; and

positioning, based on the initial help access point configuration file, the one or more display components within the first help access point user interface.

20. The non-transitory computer-readable medium as recited in claim 15, further storing instructions thereon that, when executed by the at least one processor, cause a system to generate the flow hierarchy by:

identifying at least one transition in the initial help access point configuration file that references the second help access point configuration file; and

generating the flow hierarchy representing the hierarchical relationship between the initial help access point configuration file and the second help access point configuration file based on the at least one transition.