Verification method and system
First Claim
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1. A computer implemented system for monitoring employees comprising:
- an interactive voice response (IVR) system executing on one or more computer processors configured to receive audio data providing a representation of an employee, the interactive voice response (IVR) system processing the employee audio data to determine time and location parameters to facilitate creation of real-time alerts;
an alert system executing on one or more processors, in communication with the interactive voice response (IVR) system;
the alert system configured to generate a real-time alert in response to detecting a potential problem condition, where the potential problem condition is detected using defined expectations for the employee audio data received by the interactive voice response (IVR) system, the defined expectations including a scheduled location and a scheduled time frame, including frequency or time periods, for receiving the employee audio data indicative of the employee being awake during many parts of his work shift, where the alert facilitates monitoring of the employee; and
the alert system configured to generate the alert with a delay such that transmission of the alert is delayed for a period of time to allow the employee additional time to cure the potential problem condition.
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Abstract
Systems and methods for verifying and monitoring employees are provided. Employees call-in to the system at scheduled times. If an employee misses a scheduled call-in, an alert can be generated. An employer notification process can generate the alert, notifying a supervisor of the employee'"'"'s missed call. The alert can include the employee'"'"'s name, the location of the employee, and the time he/she was supposed to call. Such systems and methods can be used to verify that a worker is at the proper location at the proper time and awake and alert during the entire time period that he/she is supposed to be working.
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Citations
20 Claims
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1. A computer implemented system for monitoring employees comprising:
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an interactive voice response (IVR) system executing on one or more computer processors configured to receive audio data providing a representation of an employee, the interactive voice response (IVR) system processing the employee audio data to determine time and location parameters to facilitate creation of real-time alerts; an alert system executing on one or more processors, in communication with the interactive voice response (IVR) system; the alert system configured to generate a real-time alert in response to detecting a potential problem condition, where the potential problem condition is detected using defined expectations for the employee audio data received by the interactive voice response (IVR) system, the defined expectations including a scheduled location and a scheduled time frame, including frequency or time periods, for receiving the employee audio data indicative of the employee being awake during many parts of his work shift, where the alert facilitates monitoring of the employee; and the alert system configured to generate the alert with a delay such that transmission of the alert is delayed for a period of time to allow the employee additional time to cure the potential problem condition. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20)
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Specification