System and method for managing media in a distributed communication network

• US 10,637,912 B2
• Filed: 01/08/2019
• Issued: 04/28/2020
• Est. Priority Date: 05/09/2012
• Status: Active Grant

• Current Assignee: Twilio, Inc.
• Original Assignee: Twilio, Inc.
• Inventors: Tarricone, Brian, Wolthuis, John, Boerjesson, Jonas
• Primary Examiner(s): Elpenord, Candal
• Application Number:
  US16/242,415
• Publication Number:
  US 20190215360A1
• Time in Patent Office: 476 Days
• Field of Search: 370352-356, 370237-238
• CPC Class Codes: H04L 45/124 using a combination of metrics
• CPC Class Codes: H04L 45/22 Alternate routing
• CPC Class Codes: H04L 65/103 in the network
• CPC Class Codes: H04L 65/1069 Session establishment or de-establishment
• CPC Class Codes: H04L 65/1086 session scope modification
• CPC Class Codes: H04L 65/1104 Session initiation protocol [SIP]
• CPC Class Codes: H04L 65/80 Responding to QoS
• CPC Class Codes: H04L 67/10 in which an application is distributed across nodes in the network software deployment G06F8/60; multiprogramming arrangements G06F9/46
• CPC Class Codes: H04L 69/24 Negotiation of communication capabilities
• CPC Class Codes: H04W 40/20 based on geographic position or location

Abstract

A system and method for processing communication media in a regionally distributed communication platform that includes at a first platform region, establishing a communication session comprising establishing a media communication to at least one endpoint from the first region and establishing signaling communication to a second platform region; selecting a media resource in response to a change in media processing requirements of the communication session; when the selected media resource is outside the first region, routing media communication through a media resource outside of the first region; when the media resource is available in the first region, routing media communication through the media resource of the first region; and when the media resource is outside of the second region, storing the media communication in the first region at least temporarily and tunneling a branch of the media communication to a central media service in the second region.

Claims

1. A method comprising:

receiving, at a communication processing server of a communication platform, a request to initiate a media communication session between a first endpoint and a second endpoint, the communication processing server being located in a first geographic region and the first endpoint being located in a second geographic region, the request having been transmitted by a gateway located in the second geographic region, wherein the communication platform does not include any communication processing servers in the second geographic region;

establishing, by the communication processing server, the media communication session between the first endpoint and the second endpoint;

selecting a first media resource to facilitate a first media service in relation to the media communication session between the first endpoint and the second endpoint, the first media resource selected from a plurality of media resources that provide the first media service, the plurality media resources including media resources located in the first geographic region, and media resources located in the second geographic region;

when the first media resource is located in the first geographic region;

storing a copy of media communications transmitted as part of the media communication session at the second geographic region, and

tunneling the copy of the media communications stored at the second geographic region to the first media resource located in the first geographic region, wherein the first media resource provides the first media service based on the copy of the media communications received from the second geographic region.

2. The method of claim 1, further comprising:

when the first media resource is located in the second geographic region, routing the media communication session through the first media resource located in the second geographic region.

3. The method of claim 1, wherein tunneling the copy of the media communications stored at the second geographic region to the first media resource located in the first geographic region is independent of a media path through the first media resource.

4. The method of claim 1, wherein the first media service is a recording service for the media communication session.

5. The method of claim 1, wherein the first media service is a text-to-speech service for the media communication session.

6. The method of claim 1, wherein the first media service is a speech recognition service for the media communication session.

7. A communication processing server of a communication platform system, the communication processing server comprising:

one or more computer processors; and

one or more computer-readable mediums storing instructions that, when executed by the one or more computer processors, cause the communication processing server to perform operations comprising;

receiving a request to initiate a media communication session between a first endpoint and a second endpoint, the communication processing server being located in a first geographic region and the first endpoint being located in a second geographic region, the request having been transmitted by a gateway located in the second geographic region, wherein the communication platform does not include any communication processing servers in the second geographic region;

establishing the media communication session between the first endpoint and the second endpoint;

selecting a first media resource to facilitate a first media service in relation to the media communication session between the first endpoint and the second endpoint, the first media resource selected from a plurality of media resources that provide the first media service, the plurality media resources including media resources located in the first geographic region, and media resources located in the second geographic region;

when the first media resource is located in the first geographic region;

storing a copy of media communications transmitted as part of the media communication session at the second geographic region, and

tunneling the copy of the media communications stored at the second geographic region to the first media resource located in the first geographic region, wherein the first media resource provides the first media service based on the copy of the media communications received from the second geographic region.

8. The communication processing server of claim 7, the operations further comprising:

when the first media resource is located in the second geographic region, routing the media communication session through the first media resource located in the second geographic region.

9. The communication processing server of claim 7, wherein tunneling the copy of the media communications stored at the second geographic region to the first media resource located in the first geographic region is independent of a media path through the first media resource.

10. The communication processing server of claim 7, wherein the first media service is a recording service for the media communication session.

11. The communication processing server of claim 7, wherein the first media service is a text-to-speech service for the media communication session.

12. The communication processing server of claim 7, wherein the first media service is a speech recognition service for the media communication session.

13. A non-transitory computer-readable medium storing instructions that, when executed by one or more computer processors of a communication processing server of a communication platform, cause the communication processing server to perform operations comprising:

receiving a request to initiate a media communication session between a first endpoint and a second endpoint, the communication processing server being located in a first geographic region and the first endpoint being located in a second geographic region, the request having been transmitted by a gateway located in the second geographic region, wherein the communication platform does not include any communication processing servers in the second geographic region;

establishing the media communication session between the first endpoint and the second endpoint;

selecting a first media resource to facilitate a first media service in relation to the media communication session between the first endpoint and the second endpoint, the first media resource selected from a plurality of media resources that provide the first media service, the plurality media resources including media resources located in the first geographic region, and media resources located in the second geographic region;

when the first media resource is located in the first geographic region;

storing a copy of media communications transmitted as part of the media communication session at the second geographic region, and

tunneling the copy of the media communications stored at the second geographic region to the first media resource located in the first geographic region, wherein the first media resource provides the first media service based on the copy of the media communications received from the second geographic region.

14. The non-transitory computer-readable medium of claim 13, the operations further comprising:

when the first media resource is located in the second geographic region, routing the media communication session through the first media resource located in the second geographic region.

15. The non-transitory computer-readable medium of claim 13, wherein tunneling the copy of the media communications stored at the second geographic region to the first media resource located in the first geographic region is independent of a media path through the first media resource.

16. The non-transitory computer-readable medium of claim 13, wherein the first media service is a recording service for the media communication session.

17. The non-transitory computer-readable medium of claim 13, wherein the first media service is a text-to-speech service for the media communication session.

18. The non-transitory computer-readable medium of claim 13, wherein the first media service is a speech recognition service for the media communication session.