Real time electronic mail

• US 10,643,184 B2
• Filed: 08/13/2018
• Issued: 05/05/2020
• Est. Priority Date: 07/09/2010
• Status: Active Grant

• Current Assignee: Bombbomb LLC
• Original Assignee: Bombbomb LLC
• Inventors: Green, Greg, Dibble, Kevin S., McCluskey, Conor
• Primary Examiner(s): Swearingen, Jeffrey R
• Application Number:
  US16/102,308
• Publication Number:
  US 20180357607A1
• Time in Patent Office: 631 Days
• Field of Search: None
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]

Abstract

Novel tools and techniques for generating and/or transmitting dynamic electronic mail messages, which can include content that is generated at the time the email message is opened. In some cases, an email message will include a reference to a resource on a server, and a standard email client can request that resource with the reference, either automatically or upon prompting by the user. Based on the nature of the request, a number of properties or characteristics of the request (and/or of the circumstances under which the email message is opened or loaded for display) can be derived or identified. Further, demographic information about the recipient can be identified. Based on these characteristics and/or demographic information, customized content can be generated and transmitted for display, e.g., in body of the electronic message.

Claims

1. A method of providing a dynamic electronic mail message, the method comprising:

transmitting an electronic message from a mail server computer system, the message comprising;

a hypertext markup language (“

HTML”

) image (“

IMG”

) tag comprising a first uniform resource locator (“

URL”

) that references a first resource at a resource server computer system; and

an HTML anchor (“

A”

) tag comprising a second URL;

receiving, at the resource server computer system, a request for the first resource referenced by the first URL;

executing a first executable script at the resource server computer system, based on the request for the first resource, wherein executing the first executable script comprises;

recording an indication that the recipient opened the electronic message;

identifying a set of characteristics about the circumstances under which the electronic message was loaded for display, the set of characteristics comprising;

an identification of the electronic message, based at least in part on the request for the first resource;

a recipient of the electronic message, based at least in part on the request for the first resource;

an Internet Protocol (“

IP”

) address of the recipient computer system that loaded the electronic message for display, based at least in part on the request for the first resource;

a device type of the recipient computer system that loaded the electronic message for display, based at least in part on the request for the first resource;

a physical location of the recipient computer system that loaded the electronic message for display, based at least in part on the IP address of the recipient computer system; and

a timestamp indicating a time at which the electronic message was loaded for display;

identifying, via the resource server computer system, a set of demographic information about the recipient, based at least in part on one or more characteristics about the circumstances under which the message was loaded for display, the set of demographic information comprising one or more values from the group consisting of;

an address of the recipient;

an age of the recipient;

an education level of the recipient;

a gender of the recipient;

a marital status of the recipient;

a set of one or more interests of the recipient;

an income level of the recipient; and

past online behavior of the recipient;

generating, at the resource server computer system, a first set of content in response to the first request and configured to be displayed within the electronic message, wherein the first set of content is generated based at least in part on one or more of the set of characteristics about the circumstances under which the electronic message was loaded for display and at least a portion of the set of demographic information about the recipient; and

transmitting, via the resource server computer system, the first set of content to be displayed within the electronic message, the first set of content comprising one or more images as the first resource.

2. The method of claim 1, wherein executing the first executable script further comprises:

caching, at a data store accessible by the resource server computer system, the generated set of one or more images.

3. The method of claim 2, further comprising:

receiving, at the resource server computer system, an additional request for the first resource;

determining, at the resource server computer system that the additional request was received from a recipient computer; and

analyzing a timestamp of the additional request.

4. The method of claim 3, further comprising:

transmitting the cached set of images in response to the additional request, based on a determination that the additional request falls within a specified window of time after the first request.

5. The method of claim 3, further comprising:

generating a new set of images, based on a determination that the additional request falls outside a specified window of time after the first request; and

transmitting the new set of images in response to the additional request.

6. The method of claim 1, wherein the mail server computer system and the resource server computer system are the same computer system.

7. The method of claim 1, wherein the resource server computer system and the web server computer system are the same computer system.

8. The method of claim 1, wherein the first set of content comprises a promotional offer from an entity.

9. The method of claim 1, wherein identifying a set of demographic information about the recipient comprises requesting the set of demographic information from a database, based on an identity of the recipient.

10. The method of claim 1, wherein generating a first set of content comprises:

transmitting, from the resource server computer system, a content request, the content request comprising at least a portion of the set of demographic information and at least one or more of the properties of the first request;

receiving, at a content server, the request for content;

generating, at the content server, a content definition;

transmitting, from the content server, the content definition;

receiving, at the resource server computer system, the content definition; and

generating the content at the resource server computer system, based at least in part on the content definition.

11. The method of claim 10, wherein the content definition is formatted with eXtensible Markup Language (“

XML”

).

12. The method of claim 10, wherein the one or more properties of the content request comprises the device type of the recipient computer, at least a portion of the timestamp, and the physical location of the recipient computer.

13. A system, comprising:

a mail server comprising a first processor and a first non-transitory computer readable medium having encoded thereon a first set of instructions executable by the first processor to cause the mail server to perform one or more operations, the first set of instructions comprising;

instructions for transmitting an electronic message comprising;

a hypertext markup language (“

HTML”

) image (“

IMG”

) tag comprising a first uniform resource locator (“

URL”

) that references a first resource at a resource server computer system; and

an HTML anchor (“

A”

) tag comprising a second URL;

a resource server comprising a second processor and a second non-transitory computer readable medium having encoded thereon a second set of instructions executable by the second processor to cause the resource server to perform one or more operations, the second set of instructions comprising;

instructions for receiving, at the resource server, the request for the first resource referenced by the first URL;

instructions for executing a first executable script at the resource server, based on the request for the first resource, wherein the first executable script comprises;

instructions for recording an indication that the recipient opened the electronic message;

instructions for identifying a set of characteristics about the circumstances under which the electronic message was loaded for display, the set of characteristics comprising;

an identification of the electronic message, based at least in part on the request for the first resource;

a recipient of the electronic message, based at least in part on the request for the first resource;

an Internet Protocol (“

IP”

) address of the recipient computer system that loaded the electronic message for display, based at least in part on the request for the first resource;

a device type of the recipient computer system that loaded the electronic message for display, based at least in part on the request for the first resource;

a physical location of the recipient computer system that loaded the electronic message for display, based at least in part on the IP address of the recipient computer system; and

a timestamp indicating a time at which the electronic message was loaded for display;

instructions for identifying a set of demographic information about the recipient, based at least in part on one or more characteristics about the circumstances under which the electronic message was loaded for display, the set of demographic information comprising one or more values from the group consisting of;

an address of the recipient;

an age of the recipient;

an education level of the recipient;

a gender of the recipient;

a marital status of the recipient;

a set of one or more interests of the recipient;

an income level of the recipient; and

past online behavior of the recipient;

instructions for obtaining a first set of content to be provided in response to the first request and configured to be displayed within the electronic message, wherein the first set of content is obtained based at least in part on one or more of the set of characteristics about the circumstances under which the electronic message was loaded for display and at least a portion of the set of demographic information about the recipient;

instructions for transmitting the first set of content to be displayed within the electronic message, the first set of content comprising a set of one or more images as the first resource.

14. The system of claim 13, wherein the mail server and the resource server are the same computer, wherein the first processor and the second processor are the same processor, and wherein the first non-transitory computer readable medium and the second non-transitory computer readable medium are the same non-transitory computer readable medium.

15. The system of claim 13 further comprising:

a third processor;

a third non-transitory computer readable medium having encoded thereon a third set of instructions executable by the third processor to cause the web server to perform one or more operations, the third set of instructions comprising;

instructions for receiving the request for a second resource referenced by the second URL;

instructions for executing a second executable script, based on the request for the second resource, wherein the second executable script comprises;

instructions for recording an indication that the recipient selected the second URL; and

instructions for redirecting the request for the second set of content to a third set of content referenced by the third URL.

16. The system of claim 13, wherein the first set of content comprises video.

17. The system of claim 13, wherein the first set of content comprises text.

18. The system of claim 13, wherein the markup language is HTML5.

19. The system of claim 13, wherein at least a portion of the first set of content is displayable in a subject field of the electronic message.

20. An apparatus, comprising:

a non-transitory computer readable medium having stored thereon a set of instructions executable by one or more computers to perform one or more operations, the set of instructions comprising;

instructions for transmitting an electronic message, the message comprising;

a markup language tag comprising a first uniform resource locator (“

URL”

), wherein the markup language tag is configured to request a first resource when the electronic message is displayed at a recipient computer system; and

instructions for identifying, upon receipt of a request from the recipient computer system for the first resource referenced by the first URL, a set of characteristics about the circumstances under which the electronic message was displayed at the recipient computer system, wherein the set of characteristics includes at least one of an identification of the electronic message, based at least in part on the request for the first resource, a recipient of the electronic message, based at least in part on the request for the first resource, an Internet Protocol (“

IP”

) address of the recipient computer system that loaded the electronic message for display, based at least in part on the request for the first resource, a device type of the recipient computer system that loaded the electronic message for display, based at least in part on the request for the first resource, a physical location of the recipient computer system that loaded the electronic message for display, based at least in part on the IP address of the recipient computer system; and

a timestamp indicating a time at which the electronic message was loaded for display;

instructions for generating a set of content to be provided in response to the first request and configured to be displayed within the electronic message, wherein the set of content is generated based at least in part on one or more of the set of characteristics about the circumstances under which the electronic message was displayed at the recipient computer system; and

instructions for transmitting, from the server computer system, the set of content to be displayed within the body of the electronic message at the recipient computer system.