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Data transfer between self-service device and server over session or connection in response to capturing sensor data at self-service device

  • US 10,643,192 B2
  • Filed: 09/06/2016
  • Issued: 05/05/2020
  • Est. Priority Date: 09/06/2016
  • Status: Active Grant
First Claim
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1. A system comprising:

  • a server comprising;

    a first processor;

    a database; and

    first memory storing computer-executable instructions; and

    a self-service device comprising;

    a second processor;

    a plurality of sensors configured to capture images; and

    second memory storing computer-executable instructions that, when executed by the second processor, cause the self-service device to;

    detect a start of user activity at the self-service device, the user activity including a plurality of actions, the plurality of actions including a plurality of physical actions of a user including at least one of;

    scanning a card, user authentication, user selecting a first option, user selecting a second option, and user removing dispensed funds, and actions performed by the self-service device including at least one of;

    the self-service device making a call to request a preferred language and the self-service device displaying a main menu;

    in response to detecting the start of the user activity at the self-service device, capture, by one or more of the plurality of sensors, a plurality of images of the user activity at the self-service device, the plurality of images including images corresponding to each action of the plurality of actions;

    detect a fault during the user activity;

    in response to detecting the fault during the user activity;

    identify a first sensor of the plurality of sensors to capture one or more images associated with the fault, wherein the plurality of sensors includes at least two of;

    a dispenser camera, a biometric scanner, a safe camera, an acceptor scanner and a receipt camera;

    select, by the self-service device, and based on the fault, the identified first sensor; and

    capture, by the selected first sensor, the one or more images associated with the fault;

    detect an end of the user activity at the self-service device;

    in response to detecting the end of the user activity at the self-service device, generate data indicative of the user activity at the self-service device, wherein the data indicative of the user activity at the self-service device comprises the plurality of images including images of each action of the user activity and the one or more images associated with the fault captured by the identified first sensor and a requested transaction;

    establish a connection between the self-service device and the server;

    transmit, to the server and via the established connection, the data indicative of the user activity at the self-service device; and

    cause the requested transaction to be performed based at least in part on the one or more images associated with the fault;

    wherein the first memory of the server stores computer-executable instructions that, when executed by the first processor, cause the server to;

    receive, from the self-service device and via the established connection, the data indicative of the user activity at the self-service device; and

    store, in the database, the data indicative of the user activity at the self-service device in association with a tag that identifies the user activity.

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