Contextual quality of user experience analysis using equipment dynamics
First Claim
1. A computer-implemented method comprising:
- receiving at least one diagnostic file from a client device, the at least one diagnostic file including a received signal strength indicator (RSSI) associated with the client device and including data indicating a user interface state associated with the client device;
analyzing the RSSI to determine a Quality of Experience (QoE) for the client device;
analyzing the user interface state to determine that a display of the client device cycled between an on state and an off state a number of times within a time period; and
determining a degraded QoE event for the client device based at least in part on the QoE for the client device and user interface state of the client device.
3 Assignments
0 Petitions
Accused Products
Abstract
The techniques described herein involve determining a context-based Quality of Experience based upon client device Quality of Experience diagnostic files in combination with client device equipment dynamics. Client device Quality of Experience (QoE) diagnostic files may indicate a reduced QoE at a client device, such as reduced signal strength or an increased number of dropped packets. User behavior during a reduced QoE event may be reflected as equipment dynamics, which may be included in equipment dynamics files. A service provider may receive information from the client device and may analyze the information to determine, with an increased confidence level, that the user device experiences a reduced QoE. Network resources may be allocated in response to the reduced QoE determination, thereby increasing a functioning of the computing network and an associated device'"'"'s Quality of Experience.
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Citations
20 Claims
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1. A computer-implemented method comprising:
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receiving at least one diagnostic file from a client device, the at least one diagnostic file including a received signal strength indicator (RSSI) associated with the client device and including data indicating a user interface state associated with the client device; analyzing the RSSI to determine a Quality of Experience (QoE) for the client device; analyzing the user interface state to determine that a display of the client device cycled between an on state and an off state a number of times within a time period; and determining a degraded QoE event for the client device based at least in part on the QoE for the client device and user interface state of the client device. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A system comprising:
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one or more processors; a memory; and one or modules stored in the memory and executable by the one or more processors to perform operations comprising; receiving at least one diagnostic file from a client device, the at least one diagnostic file including a received signal strength indicator (RSSI) associated with the client device and including data indicating a user interface state associated with the client device; analyzing the RSSI to determine a Quality of Experience (QoE) for the client device; analyzing the user interface state to determine that a display of the client device cycled between an on state and an off state a number of times within a time period; and determining a degraded QoE event for the client device based at least in part on the QoE for the client device and user interface state of the client device. - View Dependent Claims (10, 11, 12, 13, 14, 15)
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16. A non-transitory computer storage medium having computer programming instructions stored thereon, the computer programming instructions, when executed by a processor of a computing device, causing the computing device to perform operations comprising:
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receiving at least one diagnostic file from a client device, the at least one diagnostic file including a received signal strength indicator (RSSI) associated with the client device and including data indicating a user interface state associated with the client device; analyzing the RSSI to determine a Quality of Experience (QoE) for the client device; analyzing the user interface state to determine that a display of the client device cycled between an on state and an off state a number of times within a time period; and determining a degraded QoE event for the client device based at least in part on the QoE for the client device and user interface state of the client device. - View Dependent Claims (17, 18, 19, 20)
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Specification