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System and methods for searching and communication

  • US 10,657,147 B2
  • Filed: 12/20/2016
  • Issued: 05/19/2020
  • Est. Priority Date: 08/04/2008
  • Status: Active Grant
First Claim
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1. A computer-implemented method, comprising:

  • storing topic data and agent data in a database;

    associating topic data with one or more agents, wherein agents are active or inactive, wherein agents are relevant or irrelevant to the topic data, and wherein agents are relevant when a topic included in one or more profiles of one or more relevant agents matches the topic data;

    associating one or more interaction options with active relevant agents;

    determining status data, wherein the status data is stored in the database, and wherein the status data corresponds to active relevant agents associated with one or more interaction options and the topic data;

    receiving an agent search request, wherein the agent search request is automatically generated using published information, wherein the published information does not include a request for an agent, and wherein the agent search request includes the topic data and is used to determine active agents relevant to the topic data;

    using the status data to determine whether any agents relevant to the topic data are active;

    transmitting data associated with an interactive element, wherein the interactive element is associated with an active agent relevant to the topic data, wherein the interactive element is associated with the published information, wherein the interactive element is separate from the published information, and wherein the interactive element is displayed with the published information; and

    receiving data corresponding to a selection of the interactive element associated with the published information, wherein the selected interactive element is associated with one or more agents based on the status data, wherein the selection of the interactive element facilitates an interaction option among two or more devices, and wherein at least one device is associated with the active agent relevant to the topic data.

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