Managing building information and resolving building issues

• US 10,657,610 B2
• Filed: 11/27/2018
• Issued: 05/19/2020
• Est. Priority Date: 10/28/2014
• Status: Active Grant

• Current Assignee: Tabor Mountain LLC
• Original Assignee: Lghorizon, LLC
• Inventors: Lerick, Thomas, Desai, Ronak, Kramer, Michael, Schmitt, Joseph
• Primary Examiner(s): Miller, Alan S
• Application Number:
  US16/201,560
• Publication Number:
  US 20190172163A1
• Time in Patent Office: 539 Days
• Field of Search: 705 711- 742
• CPC Class Codes: G06Q 10/067 Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/1095 Meeting or appointment
• CPC Class Codes: G06Q 10/1097 Task assignment
• CPC Class Codes: G06Q 10/20 Administration of product repair or maintenance
• CPC Class Codes: G06Q 30/012 Providing warranty services
• CPC Class Codes: G06Q 50/163 Real estate management
• CPC Class Codes: Y02P 90/80 Management or planning

Abstract

In one implementation, a computer-implemented method includes receiving information that describes an issue with a building; accessing data that identifies (i) a plurality of components that are included in the building and (ii) features of the plurality of components; identifying one or more candidate components that have at least a threshold likelihood of being a cause of the issue; selecting a candidate service provider from among a plurality of service providers based on a comparison of (i) the one or more candidate components and (ii) information identifying technical qualifications for the plurality of service providers; transmitting a service request for the issue to the candidate service provider; receiving a response from the candidate service provider; and scheduling, based on the response, a service appointment with the candidate service provider to resolve the issue.

Claims

1. A computer-implemented method comprising:

receiving, at a computer system and from a client computing device, information that describes an issue with a building, wherein the information includes first information corresponding to the issue and second information identifying the building or a user associated with the building, the first information including at least (i) issue identification information that describes a symptom of the issue observed by a user of the client computing device and (ii) detected location information that identifies a location within the building at which the symptom of the issue is observed by the user of the client computing device;

accessing, by the computer system and based on the second information identifying the building or the user associated with the building, data that identifies (i) a plurality of components that are included in the building and (ii) features of the plurality of components, wherein the data includes (i) component attribute information that identifies one or more of;

component types for the plurality of components, ranges of potential issues with the plurality of components, and common issues with the plurality of components, and (ii) component location information that identifies locations within the building where the plurality of components are installed;

identifying, by the computer system and based on a comparison of the first information with the data for the building, one or more candidate components that have at least a threshold likelihood of being, at least partially, a cause of the issue, wherein the identifying comprises;

determining, by the computer system, issue matching scores for each of the plurality of components based on comparisons of the issue identification information with the component attribute information;

determining, by the computer system, location matching scores for each of the plurality of components based on comparisons of the detected location information with the component location information; and

selecting, by the computer system, the one or more candidate components from among the plurality of components based on one or more of the issue matching scores and the location matching scores;

selecting, by the computer system, a candidate service provider from among a plurality of service providers based on a comparison of (i) the one or more candidate components and (ii) information identifying technical qualifications for the plurality of service providers;

transmitting, by the computer system, a service request for the issue to the candidate service provider;

receiving, at the computer system, a response from the candidate service provider; and

scheduling, by the computer system and based on the response, a service appointment with the candidate service provider to resolve the issue.

2. The computer-implemented method of claim 1, wherein:

the service request includes information identifying the one or more candidate components, and

the response from the candidate service provider indicates that the one or more candidate components are currently accessible to the candidate service provider for the service appointment.

3. The computer-implemented method of claim 1, wherein:

the service request includes information identifying a timeframe for resolving the issue, and

the response from the candidate service provider indicates that the candidate service provider is currently able to resolve the issue within the timeframe.

4. The computer-implemented method of claim 3, further comprising:

determining a level of urgency of the issue based on the information received from the client computing device; and

determining the timeframe based, at least in part, on the level of urgency.

5. The computer-implemented method of claim 1, wherein the candidate service provider is selected based, at least in part, on the candidate service provider either providing a warranty associated with the one or more candidate components or being preapproved by a warranty provider for the one or more candidate components to service the issue.

6. The computer-implemented method of claim 1, wherein:

the candidate service provider is selected using a bidding process for the service request involving a plurality of candidate service providers, and

the candidate service provider is selected based, at least in part, on a particular bid that was provided by the candidate service provider for the bidding process.

7. The computer-implemented method of claim 6, wherein the bid provided by the candidate service provider provided a lowest price for servicing the issue from among all bids received in the bidding process.

8. The computer-implemented method of claim 6, wherein the bid provided by the candidate service provider provided a shortest guaranteed timeframe for servicing the issue from among all bids received in the bidding process.

9. The computer-implemented method of claim 6, wherein the bid provided by the candidate service provider provided a fastest guaranteed response time for servicing the issue from among all bids received in the bidding process.

10. The computer-implemented method of claim 1, wherein the digital image or video comprises one or more photographs taken of the issue by the client computing device.

11. The computer-implemented method of claim 1, wherein the identifying further comprises:

transmitting, by the computer system and to the client computing device, component information that describes the one or more candidate components to the client computing device, the component information being received and presented in a user interface on the client computing device;

receiving, at the computer system and from the client computing device, selection of one or more of the candidate components as being a likely cause of the issue.

12. The computer-implemented method of claim 11, wherein the component information comprises images of the one or more components.

13. The computer-implemented method of claim 11, wherein the component information comprises textual descriptions of where in the building the one or more components are installed.

14. The computer-implemented method of claim 1, further comprising:

determining whether the one or more candidate components are covered under one or more warranties; and

transmitting information about the one or more warranties to the client computing device.

15. The computer-implemented method of claim 14, further comprising:

processing payment for work performed at the service appointment based, at least in party, on the one or more warranties for the one or more candidate components.

16. The computer-implemented method of claim 1, further comprising:

receiving information from the candidate service provider indicating that the issue with the building has been resolved;

transmitting, to the client computing device, a request for confirmation that the issue has been resolved; and

receiving, from the client computing device, confirmation that the issue has been resolved.

17. The computer-implemented method of claim 16, further comprising:

in response to receiving the conformation from the client computing device, processing payment of one or more invoices from the candidate service provider for work performed at the service appointment.

18. A computer program product embodied in a non-transitory computer storage device storing instructions that, when executed, cause one or more computer processors to perform operations comprising:

receiving, from a client computing device, information that describes an issue with a building, wherein the information includes first information corresponding to the issue and second information identifying the building or a user associated with the building, the first information including, at least, (i) issue identification information that describes a symptom of the issue observed by a user of the client computing device and (ii) detected location information that identifies a location within the building at which the symptom of the issue is observed by the user of the client computing device;

accessing, based on the second information identifying the building or the user associated with the building, data that identifies (i) a plurality of components that are included in the building and (ii) features of the plurality of components, wherein the data includes (i) component attribute information that identifies one or more of;

component types for the plurality of components, ranges of potential issues with the plurality of components, and common issues with the plurality of components, and (ii) component location information that identifies locations within the building where the plurality of components are installed;

identifying, based on a comparison of the first information with the data for the building, one or more candidate components that have at least a threshold likelihood of being, at least partially, a cause of the issue, wherein the identifying comprises;

determining issue matching scores for each of the plurality of components based on comparisons of the issue identification information with the component attribute information;

determining location matching scores for each of the plurality of components based on comparisons of the detected location information with the component location information; and

selecting the one or more candidate components from among the plurality of components based on one or more of the issue matching scores and the location matching scores;

selecting a candidate service provider from among a plurality of service providers based on a comparison of (i) the one or more candidate components and (ii) information identifying technical qualifications for the plurality of service providers;

transmitting a service request for the issue to the candidate service provider;

receiving a response from the candidate service provider; and

scheduling, based on the response, a service appointment with the candidate service provider to resolve the issue.

19. A computer system comprising:

one or more computer processors; and

a memory storage apparatus in data communication with the one or more processors and storing instructions executable by the one or more processors and that upon such execution cause the one or more processors to perform operations comprising;

receiving, from a client computing device, information that describes an issue with a building, wherein the information includes first information corresponding to the issue and second information identifying the building or a user associated with the building, the first information including, at least, (i) issue identification information that describes a symptom of the issue observed by a user of the client computing device and (ii) detected location information that identifies a location within the building at which the symptom of the issue is observed by the user of the client computing device;

accessing, based on the second information identifying the building or the user associated with the building, data that identifies (i) a plurality of components that are included in the building and (ii) features of the plurality of components, wherein the data includes (i) component attribute information that identifies one or more of;

component types for the plurality of components, ranges of potential issues with the plurality of components, and common issues with the plurality of components, and (ii) component location information that identifies locations within the building where the plurality of components are installed;

identifying, based on a comparison of the first information with the data for the building, one or more candidate components that have at least a threshold likelihood of being, at least partially, a cause of the issue, wherein the identifying comprises;

determining issue matching scores for each of the plurality of components based on comparisons of the issue identification information with the component attribute information;

determining location matching scores for each of the plurality of components based on comparisons of the detected location information with the component location information; and

selecting the one or more candidate components from among the plurality of components based on one or more of the issue matching scores and the location matching scores;

selecting a candidate service provider from among a plurality of service providers based on a comparison of (i) the one or more candidate components and (ii) information identifying technical qualifications for the plurality of service providers;

transmitting a service request for the issue to the candidate service provider;

receiving a response from the candidate service provider; and

scheduling, based on the response, a service appointment with the candidate service provider to resolve the issue.

20. The computer system of claim 19, the operations further comprising:

transmitting, to the client computing device, component information that describes the one or more candidate components to the client computing device, the component information being received and presented in a user interface on the client computing device;

receiving, from the client computing device, selection of one or more of the candidate components as being a likely cause of the issue.