System and method for managing on-demand test drives
First Claim
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1. A method comprising:
- at a resource management system operable in connection with an online vehicle marketplace, tracking location and availability information of a set of workers and a set of vehicles equipped with a location tracking system;
at the online vehicle marketplace, monitoring user browsing patterns of customers and determining a vehicle interest level of a set of vehicles for a customer;
at a test drive request interface of a native application or a web-based application of the online vehicle marketplace, receiving a test drive request from the customer, the request specifying a requested vehicle and test drive location;
at the online vehicle marketplace, retrieving test drive availability options from the resource management system for the requested vehicle, wherein the retrieved test drive availability options are based on the test drive location, the availability of the requested vehicle as determined by the resource management system through the equipped the location tracking system, and the availability of a worker to conduct the test drive as determined by the resource management system;
at the online vehicle marketplace, augmenting the test drive availability options based in part on a vehicle interest level of the customer for the requested vehicle and historical trends of test drive demand for the requested vehicle;
updating the test drive request interface with test drive availability options;
at the test drive request interface, selecting by a customer a selected test drive availability option;
at the resource management system, receiving the selected test drive availability option and setting a test drive appointment for the selected test drive availability option; and
at the resource management system, coordinating worker and vehicle transport to a scheduled location of the test drive appointment comprising determining when at least one test drive task should be started based on location information from the location tracking system of the requested vehicle to account for travel time and communicating the test drive task assignment to a user interface of a worker device through a network.
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Abstract
A system and method for on demand test drives that can include managing a set of vehicle and worker resources in a resource management system; monitoring user browsing patterns of a customer on an online vehicle marketplace; receiving a test drive request from the customer, the request specifying a requested vehicle and test drive location; retrieving test drive availability options from the resource management system; setting a test drive appointment for a selected test drive availability option; coordinating worker and vehicle transport to a scheduled location of the test drive appointment; and delivering vehicle information during the test drive appointment.
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Citations
16 Claims
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1. A method comprising:
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at a resource management system operable in connection with an online vehicle marketplace, tracking location and availability information of a set of workers and a set of vehicles equipped with a location tracking system; at the online vehicle marketplace, monitoring user browsing patterns of customers and determining a vehicle interest level of a set of vehicles for a customer; at a test drive request interface of a native application or a web-based application of the online vehicle marketplace, receiving a test drive request from the customer, the request specifying a requested vehicle and test drive location; at the online vehicle marketplace, retrieving test drive availability options from the resource management system for the requested vehicle, wherein the retrieved test drive availability options are based on the test drive location, the availability of the requested vehicle as determined by the resource management system through the equipped the location tracking system, and the availability of a worker to conduct the test drive as determined by the resource management system;
at the online vehicle marketplace, augmenting the test drive availability options based in part on a vehicle interest level of the customer for the requested vehicle and historical trends of test drive demand for the requested vehicle; updating the test drive request interface with test drive availability options; at the test drive request interface, selecting by a customer a selected test drive availability option; at the resource management system, receiving the selected test drive availability option and setting a test drive appointment for the selected test drive availability option; and at the resource management system, coordinating worker and vehicle transport to a scheduled location of the test drive appointment comprising determining when at least one test drive task should be started based on location information from the location tracking system of the requested vehicle to account for travel time and communicating the test drive task assignment to a user interface of a worker device through a network. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16)
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Specification