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System and method for managing on-demand test drives

  • US 10,664,808 B2
  • Filed: 12/14/2016
  • Issued: 05/26/2020
  • Est. Priority Date: 12/14/2015
  • Status: Active Grant
First Claim
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1. A method comprising:

  • at a resource management system operable in connection with an online vehicle marketplace, tracking location and availability information of a set of workers and a set of vehicles equipped with a location tracking system;

    at the online vehicle marketplace, monitoring user browsing patterns of customers and determining a vehicle interest level of a set of vehicles for a customer;

    at a test drive request interface of a native application or a web-based application of the online vehicle marketplace, receiving a test drive request from the customer, the request specifying a requested vehicle and test drive location;

    at the online vehicle marketplace, retrieving test drive availability options from the resource management system for the requested vehicle, wherein the retrieved test drive availability options are based on the test drive location, the availability of the requested vehicle as determined by the resource management system through the equipped the location tracking system, and the availability of a worker to conduct the test drive as determined by the resource management system;

    custom characterat the online vehicle marketplace, augmenting the test drive availability options based in part on a vehicle interest level of the customer for the requested vehicle and historical trends of test drive demand for the requested vehicle;

    updating the test drive request interface with test drive availability options;

    at the test drive request interface, selecting by a customer a selected test drive availability option;

    at the resource management system, receiving the selected test drive availability option and setting a test drive appointment for the selected test drive availability option; and

    at the resource management system, coordinating worker and vehicle transport to a scheduled location of the test drive appointment comprising determining when at least one test drive task should be started based on location information from the location tracking system of the requested vehicle to account for travel time and communicating the test drive task assignment to a user interface of a worker device through a network.

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