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Cognitive expansion of user acceptance criteria

  • US 10,664,859 B2
  • Filed: 05/12/2016
  • Issued: 05/26/2020
  • Est. Priority Date: 05/12/2016
  • Status: Active Grant
First Claim
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1. A method comprising:

  • receiving, from a set of users, a corresponding set of preferences;

    determining, by analyzing a shopping pattern of a first user using a cognitive analysis system, an unexpressed liking and an unexpressed dislike of the first user, the first user being associated with a first preference from the set of preferences, wherein the first preference does not specify the unexpressed liking and the unexpressed dislike, and wherein the unexpressed liking corresponds to a first characteristic of items, and wherein the unexpressed dislike corresponds to a second characteristic of items;

    forming a list, using a processor and a memory, by including a first item available in an inventory received from a retailer system, the first item having the first characteristic;

    excluding from the list, a second item available in the inventory, the second item having the second characteristic;

    arranging, to form a prioritized list, a set of items that are included in the list according to a set of corresponding degrees of liking associated with the set of items, wherein an item among the set of items with a greater degree of liking than other items is listed first on the prioritized list with a remaining set of items listed in a decreasing order of liking;

    determining, that an item having the first characteristic is absent from the inventory in response to a broadcast of a profile of the first user, the broadcast including a time and location of the first user, the item forming an absent item;

    determining, using the unexpressed liking and the unexpressed dislike of the first user, a condition under which the first user accepts a substitution for the absent item, the condition comprising a price difference for the substitution being greater than a threshold price difference;

    computing, using the processor and the memory, using a set of completed sales information received from a set of retailer systems, an estimated value of a sales opportunity produced by the absent item when the absent item is purchased the value of the sales opportunity forming a cost of a lost opportunity;

    causing the retailer system to present the prioritized list and an accommodation offer, the accommodation offer being responsive to the cost of the lost opportunity and the broadcasted profile; and

    modifying, responsive to receiving a response to the accommodation offer, the unexpressed liking, the unexpressed dislike and the condition.

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