Incident management for complex information technology platforms
First Claim
1. An incident management system for a complex information technology (IT) infrastructure, comprising:
- a discovery module that analyzes an IT infrastructure and generates a topology of components and users;
a monitoring module that compares ongoing activities of the IT infrastructure with a pattern repository to identify potential problems, including comparing a result from a proactive modeling based on at least one predictive analytic technology with the pattern repository;
a relationship manager that generates relationship maps of components and users based on the topology, determines whether an identified potential problem comprises an incident, and in response to detecting an incident;
correlates the incident with a root cause, anddetermines a responsible admin and set of impacted users based on the relationship maps; and
an operation engine that notifies the responsible admin and set of impacted users of the incident.
1 Assignment
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Accused Products
Abstract
A system, method and program product for managing incidents in a complex IT environment. A system is described that includes: a discovery module that analyzes an IT infrastructure and generates a topology of components and users; a monitoring module that compares ongoing activities of the IT infrastructure with a pattern repository to identify potential problems; a relationship manager that generates relationship maps of components and users based on the topology, determines whether an identified potential problem comprises an incident, and in response to detecting an incident: correlates the incident with a root cause, and determines a responsible admin and set of impacted users based on the relationship maps; and an operation engine that notifies the responsible admin and set of impacted users of the incident.
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Citations
20 Claims
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1. An incident management system for a complex information technology (IT) infrastructure, comprising:
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a discovery module that analyzes an IT infrastructure and generates a topology of components and users; a monitoring module that compares ongoing activities of the IT infrastructure with a pattern repository to identify potential problems, including comparing a result from a proactive modeling based on at least one predictive analytic technology with the pattern repository; a relationship manager that generates relationship maps of components and users based on the topology, determines whether an identified potential problem comprises an incident, and in response to detecting an incident; correlates the incident with a root cause, and determines a responsible admin and set of impacted users based on the relationship maps; and an operation engine that notifies the responsible admin and set of impacted users of the incident. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A computer program product stored on a computer readable storage medium, which when executed by a computing system, provides incident management for a complex information technology (IT) infrastructure, the program product comprising:
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program code that analyzes an IT infrastructure and generates a topology of components and users; program code that compares ongoing activities of the IT infrastructure with a pattern repository to identify potential problems, including comparing a result from a proactive modeling based on at least one predictive analytic technology with the pattern repository; program code that generates relationship maps of components and users based on the topology, determines whether an identified potential problem comprises an incident, and in response to detecting an incident; correlates the incident with a root cause, and determines a responsible admin and set of impacted users based on the relationship maps; and program code that notifies the responsible admin and set of impacted users of the incident. - View Dependent Claims (9, 10, 11, 12, 13, 14)
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15. A computerized method that performs incident management for a complex information technology (IT) infrastructure, the method comprising:
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analyzing an IT infrastructure and generating a topology of components and users; comparing ongoing activities of the IT infrastructure with a pattern repository to identify potential problems, including comparing a result from a proactive modeling based on at least one predictive analytic technology with the pattern repository; generating relationship maps of components and users based on the topology; determining whether an identified potential problem comprises an incident, and in response to detecting an incident; correlating the incident with a root cause, and determining a responsible admin and set of impacted users based on the relationship maps; and notifying the responsible admin and set of impacted users of the incident. - View Dependent Claims (16, 17, 18, 19, 20)
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Specification