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Incident management for complex information technology platforms

  • US 10,666,715 B2
  • Filed: 05/08/2017
  • Issued: 05/26/2020
  • Est. Priority Date: 05/08/2017
  • Status: Active Grant
First Claim
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1. An incident management system for a complex information technology (IT) infrastructure, comprising:

  • a discovery module that analyzes an IT infrastructure and generates a topology of components and users;

    a monitoring module that compares ongoing activities of the IT infrastructure with a pattern repository to identify potential problems, including comparing a result from a proactive modeling based on at least one predictive analytic technology with the pattern repository;

    a relationship manager that generates relationship maps of components and users based on the topology, determines whether an identified potential problem comprises an incident, and in response to detecting an incident;

    correlates the incident with a root cause, anddetermines a responsible admin and set of impacted users based on the relationship maps; and

    an operation engine that notifies the responsible admin and set of impacted users of the incident.

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