System and method for tagging and tracking events of an application

• US 10,671,452 B2
• Filed: 11/29/2018
• Issued: 06/02/2020
• Est. Priority Date: 09/17/2013
• Status: Active Grant

• Current Assignee: Twilio, Inc.
• Original Assignee: Twilio, Inc.
• Inventors: Milliron, Timothy S., Ballai, Adam, Hagemann, Robert
• Primary Examiner(s): Dorais, Craig C
• Application Number:
  US16/204,961
• Publication Number:
  US 20190235935A1
• Time in Patent Office: 551 Days
• Field of Search: None
• CPC Class Codes: G06F 11/3065 Monitoring arrangements determined by the means or processing involved in reporting the monitored data error or fault reporting or logging G06F11/0766
• CPC Class Codes: G06F 11/3089 Monitoring arrangements determined by the means or processing involved in sensing the monitored data, e.g. interfaces, connectors, sensors, probes, agents software debugging using additional hardware using a specific debug interface G06F11/3656; performance evaluation by tracing or monitoring G06F11/3466
• CPC Class Codes: G06F 2201/86 Event-based monitoring
• CPC Class Codes: G06F 2201/88 Monitoring involving counting
• CPC Class Codes: G06F 9/466 Transaction processing
• CPC Class Codes: G06F 9/542 Event management; Broadcasting; Multicasting; Notifications

Abstract

A system and method for providing delegated metric tools within a partially closed communication platform that includes receiving a tag identifier linked to at least a first identified platform interaction in the communication platform; associating the tag identifier with at least one logged event of an account associated with the first identified platform interaction; defining a tracking resource with at least one tag identifier; measuring platform interactions tracked by a tracking resource; and providing access to measured platform interactions through an application.

Claims

1. A method comprising:

receiving, by a communication platform, a first tracking configuration for a first external application and a second tracking configuration for a second external application tracking, the first tracking configuration identifying a first tag identifier and a first threshold value corresponding to the first tag identifier, and the second tracking configuration identifying a second tag identifier and a second threshold value corresponding to the second tag identifier, wherein the first external application is associated with a first platform account of the communication platform and the second external application is associated with a second platform account of the communication platform;

receiving, by the communication platform, communication requests from the first external application and the second external application;

for each communication request received from the first external application that includes the first tag identifier, incrementing a first counter associated with the first tag identifier;

for each communication request received from the second external application that includes the second tag identifier, incrementing a second counter associated with the second tag identifier; and

in response to determining that the first counter meets or exceeds the first threshold value, executing a first action associated with the first counter.

2. The method of claim 1, wherein executing the first action comprises:

transmitting a request to an external application server system of the external application, the external application server system being associated with a first platform account of the communication platform.

3. The method of claim 1, further comprising:

determining, based on a token included in the first tracking configuration received, that the first tracking configuration is authenticated to be applied in relation to the first external application.

4. The method of claim 1, further comprising:

in response determining that a communication includes a third tag identifier that is identified by the first external tracking configuration, incrementing a third counter associated with the third tag identifier.

5. The method of claim 4, further comprising:

in response to determining that the third counter meets or exceeds a third threshold value, executing a second action associated with the third counter.

6. A communication platform comprising:

one or more computer processors; and

one or more computer-readable mediums storing instructions that, when executed by the one or more computer processors, cause the communication platform to perform operations comprising;

receiving a first tracking configuration for a first external application and a second tracking configuration for a second external application tracking, the first tracking configuration identifying a first tag identifier and a first threshold value corresponding to the first tag identifier, and the second tracking configuration identifying a second tag identifier and a second threshold value corresponding to the second tag identifier, wherein the first external application is associated with a first platform account of the communication platform and the second external application is associated with a second platform account of the communication platform;

receiving communication requests from the first external application and the second external application;

for each communication request received from the first external application that includes the first tag identifier, incrementing a first counter associated with the first tag identifier;

for each communication request received from the second external application that includes the second tag identifier, incrementing a second counter associated with the second tag identifier; and

in response to determining that the first counter meets or exceeds the first threshold value, executing a first action associated with the first counter.

7. The communication platform of claim 6, wherein executing the first action comprises:

transmitting a request to an external application server system of the external application, the external application server system being associated with a first platform account of the communication platform.

8. The communication platform of claim 6, the operations further comprising:

determining, based on a token included in the first tracking configuration received, that the first tracking configuration is authenticated to be applied in relation to the first external application.

9. The communication platform of claim 6, the operations further comprising:

in response determining that a communication includes a third tag identifier that is identified by the first external tracking configuration, incrementing a third counter associated with the third tag identifier.

10. The communication platform of claim 9, the operations further comprising:

in response to determining that the third counter meets or exceeds a third threshold value, executing a second action associated with the third counter.

11. A non-transitory computer-readable medium storing instructions that, when executed by one or more computer processors of a communication platform, cause the communication platform to perform operations comprising:

receiving a first tracking configuration for a first external application and a second tracking configuration for a second external application tracking, the first tracking configuration identifying a first tag identifier and a first threshold value corresponding to the first tag identifier, and the second tracking configuration identifying a second tag identifier and a second threshold value corresponding to the second tag identifier, wherein the first external application is associated with a first platform account of the communication platform and the second external application is associated with a second platform account of the communication platform;

receiving communication requests from the first external application and the second external application;

for each communication request received from the first external application that includes the first tag identifier, incrementing a first counter associated with the first tag identifier;

for each communication request received from the second external application that includes the second tag identifier, incrementing a second counter associated with the second tag identifier; and

in response to determining that the first counter meets or exceeds the first threshold value, executing a first action associated with the first counter.

12. The non-transitory computer-readable medium of claim 11, wherein executing the first action comprises:

transmitting a request to an external application server system of the external application, the external application server system being associated with a first platform account of the communication platform.

13. The non-transitory computer-readable medium of claim 11, the operations further comprising:

determining, based on a token included in the first tracking configuration received, that the first tracking configuration is authenticated to be applied in relation to the first external application.

14. The non-transitory computer-readable medium of claim 11, the operations further comprising:

in response determining that a communication includes a third tag identifier that is identified by the first external tracking configuration, incrementing a third counter associated with the third tag identifier.

15. The non-transitory computer-readable medium of claim 14, the operations further comprising:

in response to determining that the third counter meets or exceeds a third threshold value, executing a second action associated with the third counter.