Voice enabled assistant for community demand fulfillment

• US 10,679,156 B1
• Filed: 11/22/2017
• Issued: 06/09/2020
• Est. Priority Date: 11/22/2017
• Status: Active Grant

• Current Assignee: Wells Fargo Bank NA (Wells Fargo & Company)
• Original Assignee: Wells Fargo Bank NA (Wells Fargo & Company)
• Inventors: Bricklin, Nathan Craig, Rhodriquez, Wairnola Marria, McGinn, Kathleen E., Miller, Ryan Benjamin, Khan, Adnan, Hansen, Gregory John, Kalaboukis, Chris Theodore
• Primary Examiner(s): Waesco, Joseph M
• Application Number:
  US15/820,544
• Time in Patent Office: 930 Days
• Field of Search: None
• CPC Class Codes: G06F 16/686 using information manually generated, e.g. tags, keywords, comments, title or artist information, time, location or usage information, user ratings
• CPC Class Codes: G06F 16/903 Querying for retrieval from the web G06F16/953
• CPC Class Codes: G06F 3/167 Audio in a user interface, e.g. using voice commands for navigating, audio feedback
• CPC Class Codes: G06Q 10/063112 Skill-based matching of a person or a group to a task
• CPC Class Codes: G06Q 50/01 Social networking
• CPC Class Codes: G10L 15/18 using natural language modelling
• CPC Class Codes: G10L 15/22 Procedures used during a speech recognition process, e.g. man-machine dialogue
• CPC Class Codes: G10L 17/00 Speaker identification or verification techniques
• CPC Class Codes: G10L 2015/223 Execution procedure of a spoken command

Abstract

Systems and techniques for voice enabled assistant for community demand fulfillment are described herein. A community of user devices may be identified that are registered with a voice-based supply and demand matching service. A supply of an item may be determined based on first user audio collected from a first user device of the community of user devices. A demand for the item may be determined based on second user audio collected from a second user device of the community of user devices. An indication of the supply may be transmitted to a user of the second user device.

Claims

1. A system for facilitating a voice-based supply and demand matching service, the system comprising:

at least one processor; and

memory including instructions that, when executed by the at least one processor, cause the at least one processor to perform operations to;

identify a community of user devices registered with the voice-based supply and demand matching service;

determine a supply of an item based on an evaluation of first user audio collected from a first microphone of a first voice-enabled assistant a first user device of the community of user devices by a voice recognition unit, wherein the evaluation indicates the item and a quantity of the item in the first user audio;

generate a record of the supply of the item in a community resource database;

determine a demand for the item based on an evaluation of second user audio collected from a second microphone of a second voice-enabled assistant a second user device of the community of user devices by the voice recognition unit, wherein the evaluation indicates the demand the includes an identity of the item and a demand quantity for the item;

generate a search query based on the demand;

execute the query against the community resource database to determine an available supply of the item; and

transmit an indication of the available supply to a user of the second user device.

2. The system of claim 1, wherein the community is based on proximity of respective of the user devices.

3. The system of claim 1, wherein the community is based on a shared interest of users of the user devices.

4. The system of claim 1, wherein the community is based on an attribute of a user profile of respective users of the respective user devices.

5. The system of claim 1, further comprising instructions to:

calculate that the supply is insufficient to meet the demand; and

identify a source for a deficit supply, the source being external to the community, wherein the instructions to transmit the indication of the supply include instructions to transmit an indication of the source.

6. The system of claim 1, further comprising instructions to:

calculate that the supply is insufficient to meet the demand;

expand the community of user devices; and

determine an additional supply of the item based on audio collected from a user device of the expanded community, wherein the instructions to transmit the indication of the supply include instructions to transmit an indication of the additional supply.

7. The system of claim 1, further comprising instructions to:

calculate that the supply is insufficient to meet the demand; and

determine an additional supply of the item based on audio collected from a third user device of the community of user devices, wherein the instructions to transmit the indication of the supply include instructions to transmit an indication of the additional supply.

8. The system of claim 1, wherein the first user audio and the second user audio is evaluated using a natural language processor.

9. The system of claim 1, wherein the instructions to determine the supply of the item based on the first user audio collected from the first user device include instructions to evaluate the first user audio with a machine learning processor.

10. The system of claim 1, wherein the instructions to determine the demand for the item based on the second user audio collected from the second user device include instructions to evaluate the second user audio with a machine learning processor.

11. The system of claim 1, further comprising instructions to:

identify that the user consumed the supply;

collect a dataset including attributes of the determined supply and demand;

label the dataset based on the determined supply and demand; and

train a machine learning processor using the labeled dataset.

12. The system of claim 1, further comprising instructions to:

track consumption of the supply of the item of the user;

identify a usage trend using the tracked consumption; and

transmit an indication to the user that the user become a supplier of the item based on the usage trend.

13. At least one machine readable medium including instructions for facilitating a voice-based supply and demand matching service that, when executed by at least one processor, cause the at least one processor to perform operations to:

identify a community of user devices registered with the voice-based supply and demand matching service;

determine a supply of an item based on an evaluation of first user audio collected from a first microphone of a first voice-enabled assistant a first user device of the community of user devices by a voice recognition unit, wherein the evaluation indicates the item and a quantity of the item in the first user audio;

generate a record of the supply of the item in a community resource database;

determine a demand for the item based on an evaluation of second user audio collected from a second microphone of a second voice-enabled assistant a second user device of the community of user devices by the voice recognition unit, wherein the evaluation indicates the demand the includes an identity of the item and a demand quantity for the item;

generate a search query based on the demand;

execute the query against the community resource database to determine an available supply of the item; and

transmit an indication of the available supply to a user of the second user device.

14. The at least one machine readable medium of claim 13, further comprising instructions to:

calculate that the supply is insufficient to meet the demand; and

identify a source for a deficit supply, the source being external to the community, wherein the instructions to transmit the indication of the supply include instructions to transmit an indication of the source.

15. The at least one machine readable medium of claim 13, further comprising instructions to:

calculate that the supply is insufficient to meet the demand;

expand the community of user devices; and

determine an additional supply of the item based on audio collected from a user device of the expanded community, wherein the instructions to transmit the indication of the supply include instructions to transmit an indication of the additional supply.

16. The at least one machine readable medium of claim 13, further comprising instructions to:

calculate that the supply is insufficient to meet the demand; and

determine an additional supply of the item based on audio collected from a third user device of the community of user devices, wherein the instructions to transmit the indication of the supply include instructions to transmit an indication of the additional supply.

17. The at least one machine readable medium of claim 13, further comprising instructions to:

identify that the user consumed the supply;

collect a dataset including attributes of the determined supply and demand;

label the dataset based on the determined supply and demand; and

train a machine learning processor using the labeled dataset.

18. The at least one machine readable medium of claim 13, further comprising instructions to:

track consumption of the supply of the item of the user;

identify a usage trend using the tracked consumption; and

transmit an indication to the user that the user become a supplier of the item based on the usage trend.

19. A method for facilitating a voice-based supply and demand matching service, the method comprising:

identifying a community of user devices registered with the voice-based supply and demand matching service;

determining a supply of an item based on an evaluation of first user audio collected from a first microphone of a first voice-enabled assistant a first user device of the community of user devices by a voice recognition unit, wherein the evaluation indicates the item and a quantity of the item in the first user audio;

generating a record of the supply of the item in a community resource database;

determining a demand for the item based on an evaluation of second user audio collected from a second microphone of a second voice-enabled assistant a second user device of the community of user devices by the voice recognition unit, wherein the evaluation indicates the demand the includes an identity of the item and a demand quantity for the item;

generating a search query based on the demand;

executing the query against the community resource database to determine an available supply of the item; and

transmitting an indication of the available supply to a user of the second user device.

20. The method of claim 19, further comprising:

calculating that the supply is insufficient to meet the demand; and

identifying a source for a deficit supply, the source being external to the community, wherein transmitting the indication of the supply includes transmitting an indication of the source.

21. The method of claim 19, further comprising:

calculating that the supply is insufficient to meet the demand;

expanding the community of user devices; and

determining an additional supply of the item based on audio collected from a user device of the expanded community, wherein transmitting the indication of the supply includes transmitting an indication of the additional supply.

22. The method of claim 19, further comprising:

calculating that the supply is insufficient to meet the demand; and

determining an additional supply of the item based on audio collected from a third user device of the community of user devices, wherein transmitting the indication of the supply includes transmitting an indication of the additional supply.

23. The method of claim 19, further comprising:

identifying that the user consumed the supply;

collecting a dataset including attributes of the determined supply and demand;

labeling the dataset based on the determined supply and demand; and

training a machine learning processor using the labeled dataset.

24. The method of claim 19, further comprising:

tracking consumption of the supply of the item of the user;

identifying a usage trend using the tracked consumption; and

transmitting an indication to the user that the user become a supplier of the item based on the usage trend.