Systems and methods for an E-commerce enabled digital whiteboard

• US 10,685,334 B2
• Filed: 12/31/2014
• Issued: 06/16/2020
• Est. Priority Date: 12/31/2014
• Status: Active Grant

• Current Assignee: eBay Inc.
• Original Assignee: eBay Inc.
• Inventors: Cattone, Jeremy Leigh
• Primary Examiner(s): Kringen, Michelle T
• Application Number:
  US14/588,285
• Publication Number:
  US 20160189116A1
• Time in Patent Office: 1,994 Days
• Field of Search: None
• CPC Class Codes: G06Q 10/103 Workflow collaboration or project management
• CPC Class Codes: G06Q 10/20 Administration of product repair or maintenance
• CPC Class Codes: G06Q 30/0643 Graphical representation of items or shoppers

Abstract

Systems and methods for an e-commerce enabled digital whiteboard are described. The system receives first initialization information, over a network, from a mobile device that includes a description of a first vehicle and a description of a first repair for the first vehicle. The first initialization information is stored in a first context. The system further receives a first request to attach the first context to an online collaborative workspace. The system further attaches the first context to an online collaborative marker that is associated with the online collaborative workspace. The system further generates a first interface based on the first context. The first interface includes the online collaborative interactive workspace including a first repair schematic including instructions for the first repair for the first vehicle. The system further receives a second request, over the network, from the mobile device that is also processed based on the first context.

Claims

1. A system comprising:

at least one processor and executable instructions accessible on a computer-readable medium that, when executed, cause the at least one processor to perform operations comprising;

receiving a first request, over a network, from a first mobile device associated with a first user, the first request including a first context identifier identifying a first context and a command to attach the first context to an online collaborative workspace based on the first context identifier, the online collaborative workspace being utilized by a plurality of users collaborating on the first context, the plurality of users including the first user, the first context including first initialization information including a description;

attaching the first context based on the first context identifier, the attaching being responsive to the receiving the first request;

processing the first request, the processing the first request comprising;

generating first interface information based on the first context and the first request;

generating a first interface based on the first interface information, the first interface including the online collaborative workspace including a first repair schematic including a schematic of a first part;

communicating the first interface, over the network;

receiving a second request, over the network, from a second mobile device, the second request including operation information describing a first operation, the second request describing a selection, by a selecting user, representing an interaction of the selecting user with an interface element included in the online collaborative workspace, the selecting user being one of the plurality of users, the interface element signifying the schematic of the first part, the second request further including the first context identifier;

processing the second request, the processing the second request comprising;

generating second interface information based on the first context and the first request and the second request;

generating a second interface based on the second interface information, the second interface including the online collaborative workspace and a first panel including the first part, the first part being displayed in the first panel in association with the schematic of the first part being displayed in the online collaborative workspace, the first part being identified based on user preference information of the selecting user and responsive to the receiving the second request describing the selection representing the interaction of the selecting user with the interface element signifying the schematic of the first part; and

communicating the second interface, over the network.

2. The system of claim 1, wherein the description includes a first vehicle and description of a first repair for the first vehicle, wherein the first repair schematic includes instructions describing the first repair for the first vehicle, wherein a second repair schematic includes instructions for a second repair for the first vehicle, and wherein the operations further comprise:

receiving a third request, over the network, from the first mobile device, the third request including operation information describing a second operation being initiated responsive to another selection representing interaction with another interface element associated with the online collaborative workspace, the other interface element being within the second interface, the third request further including the first context identifier;

receiving second initialization information, over the network, from the first mobile device, the second initialization information including a description of the first vehicle and a description of a third repair for the first vehicle;

storing the second initialization information in a second context;

receiving a fourth request, over the network, from the first mobile device for attaching the second context to the online collaborative workspace;

attaching the second context; and

processing the fourth request for attachment of the second context, the processing the fourth request for attaching the second context including;

generating a third interface including the online collaborative workspace based on the second context, the online collaborative workspace including a third repair schematic for the third repair for the first vehicle.

3. The system of claim 2, wherein the third request includes operation information describing an addition of a second user to the online collaborative workspace, wherein the second user is a qualified expert to perform the second repair, and wherein the second user is remotely located to the first user and interacts with the first user via the second interface to repair the first vehicle.

4. The system of claim 3, wherein the operations further comprise:

receiving a fifth request, over the network, wherein the fifth request includes operation information describing an operation to select the first part responsive to a touch by the second user of an image of the first part presented in the online collaborative workspace;

generating search results including a plurality of listings by searching a network-based marketplace for at least one listing describing the first part; and

generating a fourth interface responsive to the fifth request wherein the fourth interface includes a search panel including the search results including the plurality of listings.

5. The system of claim 4, wherein the plurality of listings are ranked to preferentially present listings that are published by the second user.

6. The system of claim 4, wherein the search results are ranked to preferentially present brand preferences of the first user.

7. The system of claim 4, wherein the fourth interface includes metadata information including a presentation of a plurality of parts that are compatible with the first part, wherein the plurality of parts include the first part, wherein the plurality of parts are comprised of brands that are preferred by the second user.

8. The system of claim 4, wherein the fourth interface includes a dialogue panel, and wherein the dialogue panel includes a log including a transcript of a session with the second user.

9. The system of claim 4, wherein the fourth interface includes shopping cart information including in-store pickup availability of the first part that is being offered for sale.

10. A method comprising:

receiving a first request, over a network, from a first mobile device associated with a first user, the first request including a first context identifier identifying a first context and a command to attach the first context to an online collaborative workspace based on the first context identifier, the online collaborative workspace being utilized by a plurality of users collaborating on the first context, the plurality of users including the first user, the first context including first initialization information including a description;

attaching the first context based on the first context identifier, the attaching being responsive to the receiving the first request;

processing the first request, the processing the first request comprising;

generating first interface information based on the first context and the first request;

generating a first interface based on the first interface information, the first interface including the online collaborative workspace including a first repair schematic including a schematic of a first part;

communicating the first interface, over the network;

receiving a second request, over the network, from a second mobile device, the second request including operation information describing a first operation, the second request describing a selection, by a selecting user, representing an interaction of the selecting user with an interface element included in the online collaborative workspace, the selecting user being one of the plurality of users, the interface element signifying the schematic of the first part, the second request further including the first context identifier;

processing the second request, the processing the second request comprising;

generating second interface information based on the first context and the first request and the second request;

generating a second interface based on the second interface information, the second interface including the online collaborative workspace and a first panel, including the first part, the first part being displayed in the first panel in association with the schematic of the first part being displayed in the online collaborative workspace, the first part being identified based on user preference information of the selecting user and responsive to the receiving the second request describing the selection representing the interaction of the selecting user with the interface element signifying the schematic of the first part; and

communicating the second interface, over the network.

11. The method of claim 10, wherein the description includes a first vehicle and description of a first repair for the first vehicle, wherein the first repair schematic includes instructions describing the first repair for the first vehicle, and wherein second repair schematic includes instructions for a second repair for the first vehicle;

and

the method further comprising;

receiving a third request, over the network, from the first mobile device, the third request including operation information describing a second operation being initiated responsive to another selection representing interaction with another interface element associated with the online collaborative workspace, the other interface element being within the second interface, the third request further including the first context identifier;

receiving second initialization information, over the network, from the first mobile device, the second initialization information including the description of the first vehicle and a description of a third repair for the first vehicle;

storing the second initialization information in a second context;

receiving a fourth request, over the network, from the first mobile device for attaching the second context to the online collaborative workspace;

attaching the second context; and

processing the fourth request for attaching the second context, the processing the fourth request for attaching the second context including generating a third interface including the online collaborative workspace based on the second context, the online collaborative workspace including a third repair schematic for the third repair for the first vehicle.

12. The method of claim 11, wherein the third request includes operation information describing an addition of a second user to the online collaborative workspace, wherein the second user is a qualified expert to perform the second repair, and wherein the second user is remotely located to the first user and interacts with the first user via the second interface to repair the first vehicle.

13. The method of claim 12, further comprising:

receiving a fifth request, over the network, wherein the fifth request includes operation information describing an operation to select the first part responsive to the second user touching an image of the first part that is presented in the online collaborative workspace; and

processing the fifth request, the processing comprising;

automatically generating search results including a plurality of listings by searching a network-based marketplace for at least one listing describing the first part; and

generating a fourth interface responsive to the fifth request wherein the fourth interface includes a search panel including the search results including the plurality of listings.

14. The method of claim 13, wherein the plurality of listings are ranked to preferentially present listings that are published by the second user.

15. The method of claim 13, wherein the search results are ranked to preferentially present brand preferences of the first user.

16. The method of claim 13, wherein the fourth interface includes metadata information including a presentation of a plurality of parts that are compatible with the first part, wherein the plurality of parts include the first part, wherein the plurality of parts are comprised of brands that are preferred by the second user.

17. The method of claim 13, wherein the fourth interface includes a dialogue panel, and wherein the dialogue panel includes a log including a transcript of a session with the second user.

18. The method of claim 13, wherein the fourth interface includes shopping cart information including in store pick-up availability of the first part that is being offered for sale.

19. A machine-readable hardware storage device having no transitory signals storing a set of instructions that, when executed by a processor of a machine, cause the machine to perform operations comprising:

receiving a first request, over a network, from a first mobile device associated with a first user, the first request including the first context identifier identifying a first context and a command to attach the first context to an online collaborative workspace based on the first context identifier, the online collaborative workspace being utilized by a plurality of users collaborating on the first context, the plurality of users including the first user, the first context including first initialization information including a description;

attaching the first context based on the first context identifier, the attaching being responsive to the receiving the first request;

processing the first request, the processing the first request comprising;

generating first interface information based on the first context and the first request;

generating a first interface based on the first interface information, the first interface including the online collaborative workspace including a first repair schematic including a schematic of a first part;

communicating the first interface, over the network;

receiving a second request, over the network, from a second mobile device, the second request including operation information describing a first operation, the second request describing a selection, by a selecting user, representing an interaction of the selecting user with an interface element included in the online collaborative workspace, the selecting user being one of the plurality of users, the interface element signifying the schematic of the first part, the second request further including the first context identifier;

processing the second request, the processing the second request comprising;

generating second interface information based on the first context and the first request and the second request;

generating a second interface based on the second interface information, the second interface including the online collaborative workspace and a first panel including the first part, the first part being displayed in the first panel in association with the schematic of the first part being displayed in the online collaborative workspace, the first part being identified based on user preference information of the selecting user and responsive to the receiving the second request describing the selection representing the interaction of the selecting user with the interface element signifying the schematic of the first part;

communicating the second interface, over the network.

20. The machine-readable hardware storage device of claim 19, wherein the description includes a first vehicle and description of a first repair for the first vehicle, wherein the first repair schematic includes instructions describing the first repair for the first vehicle, wherein a second repair schematic includes instructions for a second repair for the first vehicle, wherein the second request includes operation information describing an addition of a second user to the online collaborative workspace, wherein the second user is a qualified expert to perform the second repair, and wherein the second user is remotely located to the first user and interacts with the first user via the second interface to repair the first vehicle and further comprising:

receiving a third request, over the network, from the first mobile device, the third request including operation information describing a second operation being initiated responsive to another selection representing interaction with another interface element associated with the online collaborative workspace, the other interface element being within the second interface, the third request further including the first context identifier.