Defining and enforcing operational associations between configuration item classes in managed networks

• US 10,693,745 B2
• Filed: 05/20/2019
• Issued: 06/23/2020
• Est. Priority Date: 02/27/2018
• Status: Active Grant

• Current Assignee: ServiceNow Incorporated
• Original Assignee: ServiceNow Incorporated
• Inventors: Polinati, Chinna Babu, Puvvada, Madhavi, Shah, Viral, Perera, M. Kurukulasuriya P Rukshan Felix
• Primary Examiner(s): Hussain, Tauqir
• Application Number:
  US16/417,321
• Publication Number:
  US 20190273665A1
• Time in Patent Office: 400 Days
• Field of Search: 709221
• CPC Class Codes: G06F 16/285 Clustering or classification
• CPC Class Codes: G06F 16/288 Entity relationship models
• CPC Class Codes: G06F 3/0482 Interaction with lists of selectable items, e.g. menus
• CPC Class Codes: H04L 41/0233 Object-oriented techniques, for representation of network management data, e.g. common object request broker architecture [CORBA]
• CPC Class Codes: H04L 41/0803 Configuration setting
• CPC Class Codes: H04L 41/12 Discovery or management of network topologies
• CPC Class Codes: H04L 41/22 comprising specially adapted graphical user interfaces [GUI]
• CPC Class Codes: H04L 41/5058 Service discovery by the service manager

Abstract

A remote network management platform may include a database containing representations of configuration items associated with a managed network that is managed by the remote network management platform. The remote network management platform may further include a server device. The server device may be configured to obtain a plurality of preferred relationships for a particular configuration item class. The server device may be further configured to store, in the database, the plurality of preferred relationships. The server device may also be configured to visually provide indications of one or more respective pairings of relationship types and target configuration item classes from a plurality of preferred relationships, receive a selection of a particular relationship type and a particular target configuration item class in accordance with one of the indications, and store, in the database, the particular configuration item with the particular relationship type and the particular target configuration item class.

Claims

1. A method comprising:

generating a graphical user interface (GUI) configured to display a plurality of configuration items, each of the plurality of configuration items having a respective configuration item class, wherein the plurality of configuration items comprises a first configuration item having a first configuration item class and a second configuration item having a second configuration item class, wherein the first configuration item class comprises a server class, a database class, or an email application class, wherein each of the first and second configuration item classes comprises a respective plurality of configuration items that perform similar functions;

receiving an input associating the first configuration item and the second configuration item;

retrieving, from a memory, in response to receiving the input, a valid relationship between the first configuration item and the second configuration item, wherein the valid relationship defines an operational association between the first configuration item class and the second configuration item class;

updating the graphical user interface to list the valid relationship as part of a selectable list in response to receiving the input, wherein the selectable list is configured to exclude invalid relationships between the first configuration item and the second configuration item;

receiving a selection of the valid relationship from the selectable list; and

updating the operational association between the first configuration item and the second configuration item to include the selected valid relationship in response to receiving the selection of the valid relationship from the selectable list.

2. The method of claim 1, comprising:

performing a discovery operation to generate an initial relationship between the first configuration item and the second configuration item;

modifying the initial relationship to generate the valid relationship between the first configuration item and the second configuration item relative to the first configuration item class and the second configuration item class; and

storing the valid relationship into the memory.

3. The method of claim 1, wherein the invalid relationships comprise a relationship not defined via the valid relationship or other relationship definitions.

4. The method of claim 1, wherein one or more subclasses of the first configuration item class inherit the valid relationship defined for the first configuration item class.

5. The method of claim 4, comprising filtering a plurality of possible valid relationships comprising the valid relationship based at least in part on the selection of the first configuration item.

6. The method of claim 5, wherein a different list of possible valid relationships result from a selection of the second configuration item based at least in part on the second configuration item class.

7. The method of claim 1, wherein the operational association of the valid relationship is associated with a dependency definition, a component definition, a collection grouping definition, or any combination thereof.

8. A system comprising:

a processor; and

a memory storing instructions that, when executed by the processor, cause the processor to;

generate a graphical user interface (GUI) configured to display a plurality of configuration items, each of the plurality of configuration items having a respective configuration item class, wherein the plurality of configuration items comprises a first configuration item having a first configuration item class and a second configuration item having a second configuration item class, wherein the first configuration item class comprises a server class, a database class, or an email application class, wherein each of the first and second configuration item classes comprises a respective plurality of configuration items that perform similar functions;

receive an input associating the first configuration item and the second configuration item;

retrieve, from the memory, in response to receiving the input, a valid relationship between the first configuration item and the second configuration item, wherein the valid relationship defines an operational association between at least the first configuration item class and the second configuration item class;

update the graphical user interface to list the valid relationship as part of a selectable list in response to receiving the input, wherein the selectable list is configured to exclude invalid relationships between the first configuration item and the second configuration item;

receive a selection of the valid relationship from the selectable list; and

update the operational association between the first configuration item and the second configuration item to include the selected valid relationship in response to receiving the selection of the valid relationship from the selectable list.

9. The system of claim 8, wherein the instructions, when executed by the processor, cause the processor to:

perform a discovery operation to generate an initial relationship between the first configuration item and the second configuration item;

modify the initial relationship to generate the valid relationship between the first configuration item and the second configuration item relative to the first configuration item class and the second configuration item class; and

store the valid relationship into the memory.

10. The system of claim 8, wherein the invalid relationships comprise a relationship not defined via the valid relationship or other relationship definitions.

11. The system of claim 8, wherein one or more subclasses of the first configuration item class inherit the valid relationship defined for the first configuration item class.

12. The system of claim 11, wherein the instructions, when executed by the processor, cause the processor to filter a plurality of possible valid relationships comprising the valid relationship based at least in part on the selection of the first configuration item.

13. The system of claim 8, wherein the operational association of the valid relationship is associated with a dependency definition, a component definition, a collection grouping definition, or any combination thereof.

14. A tangible, non-transitory, machine-readable medium, comprising machine-readable instructions that, when executed by one or more processors of the machine, cause the machine to:

generate a graphical user interface (GUI) configured to display a plurality of configuration items, each of the plurality of configuration items having a respective configuration item class, wherein the plurality of configuration items comprises a first configuration item having a first configuration item class and a second configuration item having a second configuration item class, wherein the first configuration item class comprises a server class, a database class, or an email application class, wherein each of the first and second configuration item classes comprises a respective plurality of configuration items that perform similar functions;

receive an input associating the first configuration item and the second configuration item;

retrieve, from a memory, in response to receiving the input, a valid relationship between the first configuration item and the second configuration item, wherein the valid relationship defines an operational association between the first configuration item class and the second configuration item class;

update the graphical user interface to list the valid relationship as part of a selectable list in response to receiving the input, wherein the selectable list is configured to exclude invalid relationships between the first configuration item and the second configuration item;

receive a selection of the valid relationship from the selectable list; and

update the association between the first configuration item and the second configuration item to include the selected valid relationship in response to receiving the selection of the valid relationship from the selectable list.

15. The machine-readable medium of claim 14, comprising instructions that, in response to receiving the input associating the first configuration item and the second configuration item, cause the machine to:

perform a discovery operation to generate an initial relationship between the first configuration item and the second configuration item;

modify the initial relationship to generate the valid relationship between the first configuration item and the second configuration item relative to the first configuration item class and the second configuration item class; and

store the valid relationship into the memory.

16. The machine-readable medium of claim 15, wherein the invalid relationships comprise a relationship not defined via the valid relationship or other relationship definitions.

17. The machine-readable medium of claim 14, wherein one or more subclasses of the first configuration item class inherit the valid relationship defined for the first configuration item class.

18. The machine-readable medium of claim 17, comprising instructions that, in response to receiving the input, cause the machine to:

filter a plurality of possible valid relationships comprising the valid relationship based at least in part on a selection of the first configuration item.

19. The machine-readable medium of claim 18, wherein a different list of possible valid relationships result from a selection of the second configuration item based at least in part on the second configuration item class.