IoT based method and system for processing information
First Claim
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1. An Internet of Things (IoT) based method for interacting with users, the method comprising:
- collecting and storing real-time status information of at least one device in an IoT;
wherein, the method further comprises;
receiving a request of a user;
querying a device knowledge graph according to content of the request to acquire a knowledge point, invoking the stored real-time status information of a related device in the IoT, and determining a corresponding request result based on the acquired knowledge point and the invoked real-time status information of the related device in the IoT, wherein the device knowledge graph is established according to usage information and/or maintenance information of one or more devices in the IoT; and
returning the request result to the user.
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Abstract
Disclosed are an Internet of Things (IoT) based method and system for interacting with users. The intelligent customer service system collects and stores real-time status information of at least one device in an IoT; receives a request of a user; queries a device knowledge graph according to content of the request, and invoke the real-time status information of a related IoT device to acquire a corresponding request result, wherein the device knowledge graph is established according to usage information and/or maintenance information of one or more IoT devices; and return the request result to the user.
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Citations
17 Claims
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1. An Internet of Things (IoT) based method for interacting with users, the method comprising:
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collecting and storing real-time status information of at least one device in an IoT; wherein, the method further comprises; receiving a request of a user; querying a device knowledge graph according to content of the request to acquire a knowledge point, invoking the stored real-time status information of a related device in the IoT, and determining a corresponding request result based on the acquired knowledge point and the invoked real-time status information of the related device in the IoT, wherein the device knowledge graph is established according to usage information and/or maintenance information of one or more devices in the IoT; and returning the request result to the user. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. An Internet of Things (IoT) based system for interacting with users, the system comprising:
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at least one processor; and a memory storing instructions, which when executed by the at least one processor, cause the at least one processor to perform operations, the operations comprising; collecting and storing real-time status information of at least one device in an IoT; wherein, the operations further comprise; receiving a request of a user; querying a device knowledge graph according to content of the request to acquire a knowledge point, invoking the stored real-time status information of a related device in the IoT, and determining a corresponding request result based on the acquired knowledge point and the invoked real-time status information of the related device in the IoT, wherein the device knowledge graph is established according to usage information and/or maintenance information of one or more devices in the IoT; and returning the request result to the user. - View Dependent Claims (10, 11, 12, 13, 14, 15, 16)
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17. A non-transitory computer storage medium storing a computer program, which when executed by one or more processors, causes the one or more processors to perform operations, the operations comprising:
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collecting and storing real-time status information of at least one device in an IoT; receiving a request of a user; querying a device knowledge graph according to content of the request to acquire a knowledge point, invoking the stored real-time status information of a related device in the IoT, and determining a corresponding request result based on the acquired knowledge point and the invoked real-time status information of the related device in the IoT, wherein the device knowledge graph is established according to usage information and/or maintenance information of one or more devices in the IoT; and returning the request result to the user.
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Specification