Facilitating return of a missing user device to a device owner

• US 10,706,157 B1
• Filed: 07/10/2018
• Issued: 07/07/2020
• Est. Priority Date: 08/17/2010
• Status: Active Grant

• Current Assignee: Amazon Technologies, Inc. (Amazon.com, Inc.)
• Original Assignee: Amazon Technologies, Inc. (Amazon.com, Inc.)
• Inventors: Jenkins, Jonathan A., Fitzgerald, Joseph E., Lewbel, Hannah R.
• Primary Examiner(s): Borissov, Igor N
• Application Number:
  US16/031,984
• Time in Patent Office: 728 Days
• Field of Search: 705 39
• CPC Class Codes: G06F 21/60 Protecting data
• CPC Class Codes: G06Q 10/083 Shipping

Abstract

A server identifies a user device that is missing, communicates with the user device and causes the user device to disable access to content stored on the user device, and to generate a message that includes information facilitating return of the user device to an owner of the user device.

Claims

1. A method comprising:

detecting, by a processor, that a transfer of ownership of a user device from a first user to a second user has occurred, wherein detecting that the transfer of ownership has occurred comprises detecting that the second user is attempting to re-register the user device in a name of the second user via a user interface;

determining, by the processor in response to the detecting, whether the transfer of ownership was intended by the first user, wherein determining whether the transfer of ownership was intended by the first user comprises receiving an indication that the first user has disabled a missing mode of the user device, the missing mode causing access to content stored on the user device to be disabled when the transfer of ownership was not intended by the first user;

responsive to receiving the indication that the missing mode is disabled to determine that the transfer of ownership was intended by the first user, permitting the second user via the user interface to re-register the user device in the name of the second user; and

responsive to determining that the transfer of ownership was not intended by the first user, performing the following comprising;

changing a mode of the user device to the missing mode;

sending a command to an agent executed by the user device to disable access to the content stored on the user device; and

sending to the user device a message that facilitates return of the user device to the first user, wherein the message is to be presented by the user device and comprises a return address.

2. The method of claim 1, further comprising:

receiving an indication that the first user intends to transfer ownership of the user device;

storing intent data indicating an intent of the first user to transfer ownership;

determining that the transfer of ownership was intended by the first user utilizing the intent data; and

recording the transfer of ownership of the user device from the first user to the second user as a valid transfer in response to determining that the transfer of ownership was intended by the first user.

3. The method of claim 2, wherein storing the intent data comprises:

in response to receiving the indication that the first user intends to transfer ownership of the user device, generating a first transfer code for the transfer, storing the first transfer code in a database, and sending the first transfer code to the first user.

4. The method of claim 3, wherein determining that the transfer of ownership was intended by the first user comprises:

transmitting a request for the second user to provide a second transfer code;

receiving the second transfer code from the second user; and

comparing the second transfer code with the first transfer code.

5. The method of claim 2, wherein storing the intent data comprises:

in response to receiving the indication that the first user intends to transfer ownership of the user device to the second user, requesting first identifying information of the second user, receiving the first identifying information, and storing the first identifying information in a database.

6. The method of claim 5, wherein determining whether the transfer of ownership was intended by the first user comprises:

transmitting a request for the second user to provide second identifying information;

receiving the second identifying information; and

comparing the second identifying information with the first identifying information.

7. The method of claim 1, further comprising:

determining a current location of the user device;

determining a location of a shipping facility near the current location of the user device, wherein the location of the shipping facility is included in the message;

generating a mailing label for shipment of the user device to the return address; and

providing the mailing label to at least one of the user device, the shipping facility or an email address of the second user.

8. The method of claim 1, wherein the message indicates a reward to be paid for a return of the user device, the method further comprising:

determining whether the user device is in transit based on at least one of a current location of the user device or a transit mode of the user device; and

responsive to determining that the user device is in transit, transferring the reward to the second user.

9. The method of claim 1, wherein the return address is an address of an intermediate entity.

10. The method of claim 1, further comprising:

sending a command to the agent of the user device to disable additional features of the user device along with disabling access to the content stored on the user device, wherein the additional features and the access to the content stored on the user device represent most functionality of the user device except for features facilitating the disabling of the access to the content stored on the user device and features facilitating return of the user device to an owner, the features facilitating return of the user device to the owner comprising at least one of;

receiving the message, presenting the message on a screen of the user device, connecting to a customer service, changing the mode of the user device, receiving a mailing label for use in returning the user device, presenting the mailing label on the screen of the user device, or providing a location of the user device.

11. A non-transitory computer-readable medium having instructions encoded thereon which, when executed by a processor, cause the processor to:

detect that a transfer of ownership of a user device from a first user to a second user has occurred, wherein detecting that the transfer of ownership has occurred comprises detecting that the second user is attempting to re-register the user device in a name of the second user;

determine, in response to the detecting, whether the transfer of ownership was intended by the first user, wherein determining whether the transfer of ownership was intended by the first user comprises receiving an indication that the first user has disabled a missing mode of the user device, the missing mode causing access to content stored on the user device to be disabled when the transfer of ownership was not intended by the first user;

responsive to receiving the indication that the missing mode is disabled to determine that the transfer of ownership was intended by the first user, permit the second user to re-register the user device in the name of the second user; and

responsive to determining that the transfer of ownership was not intended by the first user, perform the following comprising;

change a mode of the user device to the missing mode;

send a command to an agent executed by the user device to disable access to the content stored on the user device; and

send to the user device a message that facilitates return of the user device to the first user, wherein the message is to be presented by the user device and comprises a return address.

12. The non-transitory computer-readable medium of claim 11, wherein the instructions, when executed by the processor, cause the processor further to:

receive an indication that the first user intends to transfer ownership of the user device;

store intent data indicating an intent of the first user to transfer ownership;

determine that the transfer of ownership was intended by the first user utilizing the intent data; and

record the transfer of ownership of the user device from the first user to the second user as a valid transfer in response to determining that the transfer of ownership was intended by the first user.

13. A system comprising:

a memory;

a processor coupled to the memory, the processor to;

detect that a transfer of ownership of a user device from a first user to a second user has occurred by detecting that the second user is attempting to re-register the user device in a name of the second user;

determine, in response to detecting that the transfer of ownership has occurred, whether the transfer of ownership was intended by the first user by receiving an indication that the first user has disabled a missing mode of the user device, the missing mode causing access to content stored on the user device to be disabled when the transfer of ownership was not intended by the first user;

responsive to receiving the indication that the missing mode is disabled to determine that the transfer of ownership was intended by the first user, permit the second user to re-register the user device in the name of the second user; and

responsive to determining that the transfer of ownership was not intended by the first user, perform the following comprising;

change a mode of the user device to the missing mode;

sending a command to an agent executed by the user device to disable access to the content stored on the user device; and

send to the user device a message that facilitates return of the user device to the first user, wherein the message is to be presented by the user device and comprises a return address.

14. The system of claim 13, the processor further to:

receive an indication that the first user intends to transfer ownership of the user device;

store intent data in the memory indicating an intent of the first user to transfer ownership; and

determine that the transfer of ownership was intended by the first user utilizing the intent data; and

record the transfer of ownership of the user device from the first user to the second user as a valid transfer in response to determining that the transfer of ownership was intended by the first user.

15. The system of claim 14, wherein storing the intent data comprises:

in response to receiving the indication that the first user intends to transfer ownership of the user device, generating a first transfer code for the transfer, storing the first transfer code in a database, and sending the first transfer code to the first user.

16. The system of claim 15, wherein determining whether the transfer of ownership was intended by the first user comprises:

transmitting a request for the second user to provide a second transfer code;

receiving the second transfer code from the second user; and

comparing the second transfer code with the first transfer code.

17. The system of claim 14, wherein storing the intent data comprises:

in response to receiving the indication that the first user intends to transfer ownership of the user device to the second user, requesting first identifying information of the second user, receiving the first identifying information, and storing the first identifying information in a database.

18. The system of claim 17, wherein determining whether the transfer of ownership was intended by the first user comprises:

transmitting a request for the second user to provide second identifying information;

receiving the second identifying information from the second user; and

comparing the second identifying information with the first identifying information.

19. The system of claim 13, wherein the processor is further to:

determine a current location of the user device;

determine a location of a shipping facility near the current location of the user device, wherein the location of the shipping facility is included in the message;

generate a mailing label for shipment of the user device to the return address; and

provide the mailing label to at least one of the user device, the shipping facility or an email address of the second user.

20. The system of claim 13, wherein the message indicates a reward to be paid for a return of the user device, and wherein the processor is further to:

determine whether the user device is in transit based on at least one of a current location of the user device or a transit mode of the user device; and

responsive to determining that the user device is in transit, transfer the reward to the second user.