Detecting and mapping a failure of a network element
First Claim
1. A system, comprising:
- a memory; and
one or more processors communicatively coupled to the memory and configured to;
detect an intermittent issue along a connectivity trail of network elements (NE), wherein to detect, the one or more processors are configured to;
receive a plurality of operational metric types from a customer premise device associated with a customer account, wherein an operational metric type of the plurality of operational metric types comprises an average hourly upstream uncorrectable codeword error rate (US CER) based on physical level measurements of an upstream transmission from the customer premise device;
compare the plurality of operational metric types against corresponding operational metric threshold values to determine whether the customer account has failed;
based on the comparison, determine that the customer account has failed;
correlate the failed customer account with a status of the NEs on the connectivity trail on a geographical map; and
calculate using the failed customer account, a percentage of failed customer accounts for each of the NEs on the connectivity trail; and
based on the correlation and the calculation, determine a failed NE of the NEs on the connectivity trail, wherein the failed NE is a most upstream NE on the connectivity trail, wherein the failed NE performs a self-diagnosis to determine a source of failure, and wherein the failed NE performs a self-repair operation.
1 Assignment
0 Petitions
Accused Products
Abstract
Embodiments determine failures of a network element (NE) in an outside plant utilizing a connectivity trail that indicates NEs starting at the headend and ending at a distribution tap that serves one or more customer premise devices associated to a customer account. Embodiments determine a failed NE that serves the highest number of customers for which a trouble is reported to a ticketing system. Embodiments avoid reporting downstream child NEs that may be performing poorly due to the upstream failed parent NE. Embodiments associate the one or more customer premise devices, and a customer account with respective NEs of the connectivity trail, perform operational metric tests to determine whether a customer premise device associated with a customer account has failed, determine when an NE of the connectivity trail has failed. Embodiments also include rebooting the failed NE and/or notifying a ticketing system accordingly.
-
Citations
17 Claims
-
1. A system, comprising:
-
a memory; and one or more processors communicatively coupled to the memory and configured to; detect an intermittent issue along a connectivity trail of network elements (NE), wherein to detect, the one or more processors are configured to; receive a plurality of operational metric types from a customer premise device associated with a customer account, wherein an operational metric type of the plurality of operational metric types comprises an average hourly upstream uncorrectable codeword error rate (US CER) based on physical level measurements of an upstream transmission from the customer premise device; compare the plurality of operational metric types against corresponding operational metric threshold values to determine whether the customer account has failed; based on the comparison, determine that the customer account has failed; correlate the failed customer account with a status of the NEs on the connectivity trail on a geographical map; and calculate using the failed customer account, a percentage of failed customer accounts for each of the NEs on the connectivity trail; and based on the correlation and the calculation, determine a failed NE of the NEs on the connectivity trail, wherein the failed NE is a most upstream NE on the connectivity trail, wherein the failed NE performs a self-diagnosis to determine a source of failure, and wherein the failed NE performs a self-repair operation. - View Dependent Claims (2, 3, 4, 5, 6)
-
-
7. A method, comprising:
-
detecting an intermittent issue along a connectivity trail of network elements (NE), comprising; receiving a plurality of operational metric types from a customer premise device associated with a customer account, wherein an operational metric type of the plurality of operational metric types comprises an average hourly upstream uncorrectable codeword error rate (US CER) based on physical level measurements of an upstream transmission from the customer premise device; comparing the plurality of operational metric types against corresponding operational metric threshold values to determine whether the customer account has failed; based on the comparing, determining that the customer account has failed; correlating the failed customer account with a status of the NEs on the connectivity trail on a geographical map; and calculating using the failed customer account, a percentage of failed customer accounts for each of the NEs on the connectivity trail; and based on the correlating and the calculating, determining a failed NE of the NEs on the connectivity trail, wherein the failed NE is a most upstream NE on the connectivity trail, wherein the failed NE performs a self-diagnosis to determine a source of failure, and wherein the failed NE performs a self-repair operation. - View Dependent Claims (8, 9, 10, 11, 12)
-
-
13. A non-transitory computer-readable medium having instructions stored thereon, which when executed by a processor in an electronic device cause the processor to perform operations comprising:
-
detecting an intermittent issue along a connectivity trail of network elements (NE), comprising; receiving a plurality of operational metric types from a customer premise device associated with a customer account, wherein an operational metric type of the plurality of operational metric types comprises an average hourly upstream uncorrectable codeword error rate (US CER) based on physical level measurements of an upstream transmission from the customer premise device; comparing the plurality of operational metric types against corresponding operational metric threshold values to determine whether the customer account has failed; based on the comparing, determining that the customer account has failed; correlating the failed customer account with a status of the NEs on the connectivity trail on a geographical map; and calculating using the failed customer account, a percentage of failed customer accounts for each of the NEs on the connectivity trail; and based on the correlating and the calculating, determining a failed NE of the NEs on the connectivity trail, wherein the failed NE is a most upstream NE on the connectivity trail, wherein the failed NE performs a self-diagnosis to determine a source of failure, and wherein the failed NE performs a self-repair operation. - View Dependent Claims (14, 15, 16, 17)
-
Specification