Total loss evaluation and handling system and method

• US 10,713,717 B1
• Filed: 01/22/2015
• Issued: 07/14/2020
• Est. Priority Date: 01/22/2015
• Status: Active Grant

• Current Assignee: Allstate Insurance Company (Allstate Corporation)
• Original Assignee: Allstate Insurance Company (Allstate Corporation)
• Inventors: Hanson, Randall M., DeWall, Joel T., Ejupi, Jamin
• Primary Examiner(s): Holly, John H.
• Application Number:
  US14/602,969
• Time in Patent Office: 2,000 Days
• Field of Search: 705 4, 705 11, 705 36 R, 705 38, 705 3, 705 44, 705 30, 705 264, 705 39, 701423, 701 19, 701 70, 701 55, 701101, 340932, 340444
• CPC Class Codes: G06Q 40/04 Trading; Exchange, e.g. stocks, commodities, derivatives or currency exchange

Abstract

Aspects of the disclosure describe systems and methods for handling a loss involving an insured vehicle. A total loss evaluation and handling system receives vehicle telematics data from a vehicle telematics device that monitors the vehicle. The total loss evaluation and handling system determines that a loss involving the vehicle has occurred, and a total loss evaluator selects a set of total loss rules configured to determine whether the loss is a total loss. The total loss evaluator applies the total loss rules selected to the vehicle telematics data received and determines whether the loss is a total loss based on the total loss rules applied. A total loss handler obtains an estimated value of the vehicle and generates a settlement amount based on the estimated value. The total loss handler initiates a payment corresponding to the settlement amount as settlement for the total loss.

Claims

1. A telematics-based method of detecting and processing a loss involving an insured vehicle comprising:

receiving, by a total loss evaluation and handling system, vehicle telematics data from a vehicle telematics device configured to detect and monitor vehicle characteristics of the insured vehicle, the vehicle characteristics including at least deceleration data;

determining, by the total loss evaluation and handling system, that the loss involving the insured vehicle has occurred based on at least the deceleration data detected by the vehicle telematics device;

selecting, by the total loss evaluation and handling system using a total loss evaluator, a set of total loss rules configured to determine whether the loss is a total loss;

applying, by the total loss evaluator, at least one of the total loss rules selected to at least a portion of the vehicle telematics data received, wherein the at least one of the total loss rules is configured to determine that the loss is a total loss when a deceleration of the insured vehicle, determined from the deceleration data, exceeded a predetermined deceleration threshold when the loss occurred and wherein the vehicle telematics data is detected at a time when the loss occurred;

determining, by the total loss evaluator, that the loss is a total loss based on at least one of the total loss rules applied, wherein determining that the loss is a total loss based on the at least one of the total loss rules applied comprises determining that the deceleration data when the loss occurred exceeded the predetermined deceleration threshold;

obtaining, by the total loss evaluation and handling system using a total loss handler, an estimated value of the insured vehicle;

generating, by the total loss evaluation and handling system using the total loss handler, a settlement amount based on the estimated value; and

initiating, by the total loss evaluation and handling system using the total loss handler, a payment corresponding to the settlement amount to an individual associated with the insured vehicle as settlement for the total loss.

2. The telematics-based method of claim 1 wherein:

at least one of the total loss rules in the set of total loss rules is selected based on a make, a model, and a year of the insured vehicle.

3. The telematics-based method of claim 1 further comprising:

receiving, at the total loss evaluation and handling system from a computing device operated by the individual, vehicle damage information identifying damage that has occurred to one or more portions of the insured vehicle, wherein the vehicle damage information corresponds to a user input received at the computing device via user interface.

4. The telematics-based method of claim 3 wherein:

at least one of the total loss rules in the set of total loss rules is configured to determine whether the loss is a total loss based on at least a portion of the vehicle damage information received.

5. The telematics-based method of claim 3 wherein:

at least one of the total loss rules in the set of total loss rules is configured to determine whether the loss is a total loss based on a combination of at least a portion of the vehicle telematics data received and at least a portion of the vehicle damage information received.

6. The telematics-based method of claim 3 wherein:

at least one of the total loss rules in the set of total loss rules is configured to determine whether the loss is a total loss based solely on at least a portion of the vehicle telematics data received.

7. The telematics-based method of claim 1 wherein another one of the total loss rules in the set of total loss rules is configured to determine that the loss is a total loss when an impact force at the insured vehicle exceeded a predetermined impact force threshold when the loss occurred, wherein another portion of the vehicle telematics data corresponds to impact force data when the loss occurred and indicates one or more portions of the insured vehicle that experienced the impact force, and wherein determining that the loss is a total loss based on the other one of the total loss rules applied comprises determining that the impact force data when the loss occurred exceeded the predetermined impact force threshold.

17. The telematics-based method of claim 1, further comprising:

establishing a wireless data connection with one or more third party maintenance systems;

receiving, while the wireless data connection is established and from the one or more third party maintenance systems, maintenance information; and

applying, using the total loss evaluator, at least one of the total loss rules selected to at least a portion of the maintenance information received.

18. The telematics-based method of claim 17, wherein determining that the loss is a total loss based on at least one of the total loss rules further comprises determining that the loss is a total loss based on the maintenance information.

8. A telematics-based total loss detection and processing system comprising:

at least one processor;

a vehicle telematics data store that stores vehicle telematics data received from a vehicle telematics device configured to detect and monitor vehicle characteristics of an insured vehicle, the vehicle characteristics including at least acceleration data;

a total loss evaluator configured to;

determine that a loss involving the insured vehicle has occurred based on at least the acceleration data detected by the vehicle telematics device,

select a set of total loss rules configured to determine whether the loss is a total loss,

apply at least one of the total loss rules selected to at least a portion of the vehicle telematics data received, wherein the at least one of the total loss rules is configured to determine that the loss is a total loss when an acceleration of the insured vehicle determined from the acceleration data, exceeded a predetermined acceleration threshold when the loss occurred and wherein the acceleration data is detected at a time when the loss occurred, and

determine that the loss is a total loss based on at least one of the total loss rules applied, wherein determining that the loss is a total loss based on the at least one of the total loss rules applied comprises determining that the acceleration data when the loss occurred exceeded the predetermined acceleration threshold; and

a total loss handler configured to;

obtain an estimated value of the insured vehicle,

generate a settlement amount based on the estimated value, and

initiate a payment corresponding to the settlement amount to an individual associated with the insured vehicle as settlement for the total loss.

9. The telematics-based total loss detection and processing system of claim 8 wherein:

the total loss evaluator is configured to select at least one of the total loss rules based on a make, a model, and a year of the insured vehicle.

10. The telematics-based total loss detection and processing system of claim 8 wherein:

the total loss handler is further configured to receive, from a computing device operated by the individual, vehicle damage information identifying damage that has occurred to one or more portions of the insured vehicle.

11. The telematics-based total loss detection and processing system of claim 10 wherein the total loss handler is further configured to:

apply at least one of the total loss rules selected to at least a portion of the vehicle damage information received, wherein the at least one of the total loss rules is configured to determine that the loss is a total loss when a predetermined combination of vehicle components of the insured vehicle were damaged when the loss occurred and wherein the portion of the vehicle damage information received indicates a combination of components of the insured vehicle that were damaged when the loss occurred.

12. The telematics-based total loss detection and processing system of claim 11 wherein determining that the loss is a total loss based on at least one of the total loss rules applied comprises determining that the combination of components damaged when the loss occurred correspond to the predetermined combination of vehicle components.

13. The telematics-based total loss detection and processing system of claim 8 wherein:

at least one of the total loss rules in the set of total loss rules is configured to determine whether the loss is a total loss based solely on at least a portion of the vehicle telematics data received.

14. The telematics-based total loss detection and processing system of claim 8 wherein

the total loss handler is further configured to:

submit, to a car rental system, a car rental request that identifies a geographic location of the insured vehicle indicated in a portion of the vehicle telematics data received, and

submit, to a tow service system, a tow service request that identifies the geographic location of the insured vehicle and that identifies a unique identifier associated with the insured vehicle indicated in a portion of the vehicle telematics data received.

15. A telematics-based method of detecting and processing a loss involving an insured vehicle comprising:

receiving, by a total loss evaluation and handling system, vehicle telematics data from a vehicle telematics device configured to detect and monitor vehicle characteristics of the insured vehicle, the vehicle characteristics including at least movement data of the insured vehicle;

determining, by the total loss evaluation and handling system, that the loss involving the insured vehicle has occurred;

receiving, by the total loss evaluation and handling system from a computing device operated by an individual associated with the insured vehicle, vehicle condition information identifying damage that has occurred to one or more portions of the insured vehicle;

selecting, by the total loss evaluation and handling system using a total loss evaluator, a set of total loss rules configured to determine whether the loss is a total loss;

applying, by the total loss evaluation and handling system using the total loss evaluator, at least one of the total loss rules selected to at least a portion of the vehicle telematics data received and at least one of the total loss rules selected to at least a portion of the vehicle condition information received, wherein the at least one of the total loss rules is configured to determine that the loss is a total loss when a number of rollovers of the insured vehicle, determined based on the detected movement data of the vehicle, exceeded a predetermined rollover threshold when the loss occurred and wherein the movement data is detected at a time when the loss occurred;

determining, by the total loss evaluation and handling system using the total loss evaluator, that the loss is a total loss based on at least one of the total loss rules applied, wherein determining that the loss is a total loss based on the at least one of the total loss rules applied comprises determining that rollover data when the loss occurred exceeded the predetermined rollover threshold;

obtaining, by the total loss evaluation and handling system using a total loss handler, an estimated value of the insured vehicle;

generating, by the total loss evaluation and handling system using the total loss handler, a settlement amount based on the estimated value;

initiating, by the total loss evaluation and handling system using the total loss handler, a payment corresponding to the settlement amount to the individual as settlement for the total loss;

submitting, to a car rental system using the total loss handler, a car rental request that identifies a geographic location of the insured vehicle indicated in a portion of the vehicle telematics data received; and

submitting, to a tow service system using the total loss handler, a tow service request that identifies the geographic location of the insured vehicle and that identifies a unique identifier associated with the insured vehicle indicated in a portion of the vehicle telematics data received.

16. The telematics-based method of claim 15 wherein:

the set of total loss rules include;

at least one total loss rule configured to determine whether the loss is a total loss based solely on at least a portion of the vehicle telematics data received,

at least one total loss rule configured to determine whether the loss is a total loss based solely on at least a portion of the vehicle condition information received, and

at least one total loss rule configured to determine whether the loss is a total loss based on a combination of at least a portion of the vehicle telematics data received and at least a portion of the vehicle condition information received.

19. The telematics-based method of claim 15, wherein another one of the total loss rules is configured to determine that the loss is a total loss when a freefall duration of the insured vehicle exceeds a predetermined freefall time threshold and wherein another portion of the vehicle telematics data received corresponds to a predetermined freefall duration threshold of the insured vehicle when the loss occurred.

20. The telematics-based method of claim 19, wherein determining that the loss is a total loss based on at least one of the total loss rules applied further comprises determining that the freefall duration when the loss occurred exceeds the predetermined freefall duration threshold.