Method and apparatus for customer service management for a wireless communication network
First Claim
1. A method for providing Customer Service Management (CSM) in a communication network, the communication network providing a service involving one or more terminals serviced by the communication network, the method comprising:
- receiving from a customer device, by a customer service management (CSM) function element defined based upon said service and customized to said service, an indication that a service level performance, at which the service is to be provided by a virtual network of a communication network, is not currently being met by the virtual network;
in response to the indication, transmitting a message to a virtual network setup controller, the message prompting the virtual network setup controller to reconfigure the virtual network, network infrastructure underlying the virtual network, or both, to meet the service level performance; and
in response to the message, transmitting a response message, by the virtual network setup controller to the CSM function element, that the network infrastructure has been reconfigured; and
in response to the response message, transmitting a further message by the CSM function element to the customer device, indicative that the network infrastructure has been reconfigured.
1 Assignment
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Accused Products
Abstract
A method and system for providing Customer Service Management (CSM) a communication network, such as a 5G wireless communication network. The communication network provides at least one service involving one or more terminals serviced by the communication network. A CSM function is defined which is based upon said at least one service and customized to said at least one service, to provide service-customized CSM. CSM may provide service-based charging/billing, service-based context management, service-customized QoE control, service-customized network topology.
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Citations
27 Claims
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1. A method for providing Customer Service Management (CSM) in a communication network, the communication network providing a service involving one or more terminals serviced by the communication network, the method comprising:
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receiving from a customer device, by a customer service management (CSM) function element defined based upon said service and customized to said service, an indication that a service level performance, at which the service is to be provided by a virtual network of a communication network, is not currently being met by the virtual network; in response to the indication, transmitting a message to a virtual network setup controller, the message prompting the virtual network setup controller to reconfigure the virtual network, network infrastructure underlying the virtual network, or both, to meet the service level performance; and in response to the message, transmitting a response message, by the virtual network setup controller to the CSM function element, that the network infrastructure has been reconfigured; and in response to the response message, transmitting a further message by the CSM function element to the customer device, indicative that the network infrastructure has been reconfigured. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 16, 17, 18, 19, 20, 21, 26)
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10. A Customer Service Management (CSM) function element in a communication network, the communication network providing a service involving one or more terminals serviced by the communication network, the CSM function element based upon said service and customized to said at least one service, the CSM function element configured to:
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receive, from a customer device, an indication that a service level performance, at which the service is to be provided by a virtual network of the communication network, is not currently being met by the virtual network; in response to the indication, transmit a message to a virtual network setup controller, the message prompting the virtual network setup controller to reconfigure the virtual network, network infrastructure underlying the virtual network, or both, to meet the service level performance; and in response to a response message, from the virtual network setup controller, that the network infrastructure has been reconfigured, transmit a further message, to the customer device, indicative that the network infrastructure has been reconfigured. - View Dependent Claims (11, 12, 13, 14, 15, 22, 23, 24, 25, 27)
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Specification