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Method and apparatus for customer service management for a wireless communication network

  • US 10,721,362 B2
  • Filed: 12/19/2018
  • Issued: 07/21/2020
  • Est. Priority Date: 06/01/2015
  • Status: Active Grant
First Claim
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1. A method for providing Customer Service Management (CSM) in a communication network, the communication network providing a service involving one or more terminals serviced by the communication network, the method comprising:

  • receiving from a customer device, by a customer service management (CSM) function element defined based upon said service and customized to said service, an indication that a service level performance, at which the service is to be provided by a virtual network of a communication network, is not currently being met by the virtual network;

    in response to the indication, transmitting a message to a virtual network setup controller, the message prompting the virtual network setup controller to reconfigure the virtual network, network infrastructure underlying the virtual network, or both, to meet the service level performance; and

    in response to the message, transmitting a response message, by the virtual network setup controller to the CSM function element, that the network infrastructure has been reconfigured; and

    in response to the response message, transmitting a further message by the CSM function element to the customer device, indicative that the network infrastructure has been reconfigured.

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