System and method for providing network support services and premises gateway support infrastructure
First Claim
1. An apparatus for operation at a location, the apparatus comprising:
- one or more network interfaces that provide;
bi-directional communications between the apparatus and one or more endpoint devices at the location; and
bi-directional communications, via a wide area network, between the apparatus and a computing system located external to the location;
one or more processors coupled to the one or more network interfaces; and
a memory coupled to the one or more processors, storing programming, wherein execution of the programming by the one or more processors causes the apparatus to provide;
(1) administrative commands for one or more of;
authorization operations, authentication operations, or implementing configuration settings of the one or more endpoint devices;
(2) measurement based on information from a first of the endpoint devices, wherein the measurement is associated with one or more of the endpoint devices and is related to facility management of the user area; and
(3) control commands to at least one of the endpoint devices, other than the first endpoint device, wherein the control commands maintain the measurement related to the facility management of the user area, and the control commands are provided in a manner to prevent negatively impacting concurrently provided services.
3 Assignments
0 Petitions
Accused Products
Abstract
A service management system communicates via wide area network with gateway devices located at respective user premises. The service management system remotely manages delivery of application services, which can be voice controlled, by a gateway, e.g. by selectively activating/deactivating service logic modules in the gateway. The service management system also may selectively provide secure communications and exchange of information among gateway devices and among associated endpoint devices. An exemplary service management system includes a router connected to the network and one or more computer platforms, for implementing management functions. Examples of the functions include a connection manager for controlling system communications with the gateway devices, an authentication manager for authenticating each gateway device and controlling the connection manager and a subscription manager for managing applications services and/or features offered by the gateway devices. A service manager, controlled by the subscription manager, distributes service specific configuration data to authenticated gateway devices.
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Citations
29 Claims
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1. An apparatus for operation at a location, the apparatus comprising:
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one or more network interfaces that provide; bi-directional communications between the apparatus and one or more endpoint devices at the location; and bi-directional communications, via a wide area network, between the apparatus and a computing system located external to the location; one or more processors coupled to the one or more network interfaces; and a memory coupled to the one or more processors, storing programming, wherein execution of the programming by the one or more processors causes the apparatus to provide; (1) administrative commands for one or more of;
authorization operations, authentication operations, or implementing configuration settings of the one or more endpoint devices;(2) measurement based on information from a first of the endpoint devices, wherein the measurement is associated with one or more of the endpoint devices and is related to facility management of the user area; and (3) control commands to at least one of the endpoint devices, other than the first endpoint device, wherein the control commands maintain the measurement related to the facility management of the user area, and the control commands are provided in a manner to prevent negatively impacting concurrently provided services. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)
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16. A computer-readable storage medium storing instructions that, when executed by a computing system, cause the computing system to perform operations comprising:
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providing communication via one or more network interfaces configured for; bi-directional communication, within an area, between the computing system and the one or more endpoint devices; and bi-directional communication, via a wide area network, between the computing system and a remotely located system external to the area; and interacting with the one or more endpoint devices to provide; (1) administration of one or more of;
authorization operations, authentication operations, or configuration settings of the one or more endpoint devices;(2) measurement based on one or more communications with a first of the endpoint devices; and (3) management of at least one of the endpoint devices, other than the first endpoint device, based on the measurement, wherein the management is provided in a manner for maintaining at least a particular level of service by one or more concurrently provided home automation services. - View Dependent Claims (17, 18, 19, 20, 21, 22)
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23. A method for controlling operation of one or more endpoint devices at a user area, the method comprising:
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establishing bi-directional communication, via a local network, between an automation device and the one or more endpoint devices at the user area; establishing bi-directional communication, via a wide area network, between the automation device and a client located external to the user area; administrating, via the automation device, one or more of;
authorization operations, authentication operations, or configuration settings of the one or more endpoint devices;obtaining a measurement based on communications with a first of the endpoint devices that includes a sensor, wherein the measurement is related to one or more of the endpoint devices and facility management of the user area; and controlling commands for at least one of the endpoint devices, other than the first endpoint device, wherein the control commands maintain the measurement related to the facility management of the user area, and the control commands are provided in a manner to prevent negative impact on concurrently provided services. - View Dependent Claims (24, 25, 26)
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27. A method comprising:
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enabling first communication, within a user premises, with one or more of the endpoint devices, wherein the first communications use a first wireless communication protocol; enabling second communications, for the one or more endpoint devices, with a remotely located system external to the user premises; receiving a sensor measurement from a first of the one or more endpoint devices; managing one or more of the endpoint devices, in response to the sensor measurement, by controlling at least one of the endpoint devices, other than the first endpoint device, wherein the control maintains the sensor measurement and the control is provided in a manner to prevent negatively impacting concurrently provided services; and in responsive to one or more communications with the remotely located system, managing interaction and interoperability of at least one of;
user interface logic, application service logic, services framework logic, platform management logic, or any combination thereof. - View Dependent Claims (28, 29)
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Specification