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Identifying a monitoring template for a managed service based on a service-level agreement

  • US 10,728,114 B2
  • Filed: 10/30/2018
  • Issued: 07/28/2020
  • Est. Priority Date: 12/05/2013
  • Status: Active Grant
First Claim
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1. A method of identifying a monitoring template for a managed service based on a Service-Level Agreement (SLA), comprising:

  • maintaining a plurality of monitoring templates, wherein each monitoring template of the plurality of monitoring templates defines a monitoring policy specifying performance characteristics that are to be monitored for a particular managed service that is realized by implementing a particular service template to which the monitoring template is applied and wherein each monitoring template of the plurality of monitoring templates is classified with a tag of a plurality of tags indicative of a level of complexity of the monitoring services provided by the monitoring template;

    based on the tag of each of the plurality of monitoring templates, identifying a monitoring template of the plurality of monitoring templates that matches a first-level tag on a service template for the manage service, wherein a first-level tag on the service template and a second-level tag on a service element are based on the SLA, the service element is a computing resource used to implement the managed service in a cloud such as a server, a network, a physical memory, a storage, or an application; and

    monitoring the managed service according to the identified monitoring template by applying the identified monitoring template to the service template.

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