Handling security services visitor at a smart-home
First Claim
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1. A method of handling an agent of a service-provider entity that comprises a service computing system at a smart environment that comprises at least one smart device, the method comprising:
- sharing unique invitation identification information associated with the service-provider entity between the service computing system and an environment computing system;
receiving responsibility information at the environment computing system, wherein the responsibility information is indicative of a characteristic of a plurality of environments that the service-provider entity services, and wherein the plurality of environments comprises the smart environment;
based on the sharing and the receiving, defining, using the environment computing system, at least a portion of a mode setting that is associated with the shared unique invitation identification information and the smart environment and that comprises at least one platform action and at least two conditions;
after the defining, obtaining, at the environment computing system from the smart environment, invitation identification data detected by the at least one smart device from the agent, wherein the received invitation identification data comprises the unique invitation identification information;
analyzing, using the environment computing system, the unique invitation identification information of the received invitation identification data from the smart environment to identify the defined mode setting associated with the unique invitation identification information and the smart environment;
after the obtaining and the analyzing, determining, using the environment computing system, that each one of the at least two conditions of the identified defined mode setting is satisfied,wherein a first condition of the at least two conditions is based on a current occupancy of the smart environment detected during the determining, andwherein a second condition of the at least two conditions is based on a hazard condition detected at the smart environment by a hazard detector smart device of the smart environment during the determining; and
only after each one of the at least two conditions is determined to be satisfied, automatically carrying out, using the environment computing system, the at least one platform action of the identified defined mode setting based on the analyzing and based on the determining, wherein the carrying out the at least one platform action comprises;
enabling accessibility by the agent to a portion of the smart environment; and
conveying a first audible, textual, or graphical message to a portion of the smart environment.
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Abstract
This patent specification relates to apparatus, systems, methods, and related computer program products for providing home security/smart home objectives. More particularly, this patent specification relates to a plurality of devices, including intelligent, multi-sensing, network-connected devices, that communicate with each other and/or with a central server or a cloud-computing system to provide any of a variety of useful home security/smart home objectives.
211 Citations
20 Claims
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1. A method of handling an agent of a service-provider entity that comprises a service computing system at a smart environment that comprises at least one smart device, the method comprising:
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sharing unique invitation identification information associated with the service-provider entity between the service computing system and an environment computing system; receiving responsibility information at the environment computing system, wherein the responsibility information is indicative of a characteristic of a plurality of environments that the service-provider entity services, and wherein the plurality of environments comprises the smart environment; based on the sharing and the receiving, defining, using the environment computing system, at least a portion of a mode setting that is associated with the shared unique invitation identification information and the smart environment and that comprises at least one platform action and at least two conditions; after the defining, obtaining, at the environment computing system from the smart environment, invitation identification data detected by the at least one smart device from the agent, wherein the received invitation identification data comprises the unique invitation identification information; analyzing, using the environment computing system, the unique invitation identification information of the received invitation identification data from the smart environment to identify the defined mode setting associated with the unique invitation identification information and the smart environment; after the obtaining and the analyzing, determining, using the environment computing system, that each one of the at least two conditions of the identified defined mode setting is satisfied, wherein a first condition of the at least two conditions is based on a current occupancy of the smart environment detected during the determining, and wherein a second condition of the at least two conditions is based on a hazard condition detected at the smart environment by a hazard detector smart device of the smart environment during the determining; and only after each one of the at least two conditions is determined to be satisfied, automatically carrying out, using the environment computing system, the at least one platform action of the identified defined mode setting based on the analyzing and based on the determining, wherein the carrying out the at least one platform action comprises; enabling accessibility by the agent to a portion of the smart environment; and conveying a first audible, textual, or graphical message to a portion of the smart environment. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17)
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18. A method of handling an agent of a service-provider entity that comprises a service computing system at a smart environment that comprises at least one smart device, the method comprising:
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sharing unique invitation identification information associated with the service-provider entity between the service computing system and an environment computing system; receiving responsibility information at the environment computing system, wherein the responsibility information is indicative of a characteristic of a plurality of environments that the service-provider entity services, and wherein the plurality of environments comprises the smart environment; based on the sharing and the receiving, automatically defining, using the environment computing system, at least a portion of a mode setting that is associated with the shared unique invitation identification information and the smart environment and that comprises at least one platform action; after the defining, obtaining, at the environment computing system from the smart environment, invitation identification data detected by the at least one smart device from the agent, wherein the received invitation identification data comprises the unique invitation identification information; analyzing, using the environment computing system, the unique invitation identification information of the received invitation identification data from the smart environment to identify the defined mode setting associated with the unique invitation identification information and the smart environment; and automatically carrying out, using the environment computing system, the at least one platform action of the identified defined mode setting based on the analyzing, wherein; the defining comprises defining a first condition associated with a first platform action of the at least one platform action and defining a second condition associated with a second platform action of the at least one platform action; the method further comprises, after the obtaining but prior to the carrying out, determining, using the environment computing system, whether at least one of the first condition or the second condition is satisfied; the carrying out comprises; conveying a first audible, textual, or graphical message to a portion of the smart environment; carrying out the first platform action of the identified defined mode setting based on the analyzing and based on the determining only when the first condition is determined to be satisfied; and carrying out the second platform action of the identified defined mode setting based on the analyzing and based on the determining only when the second condition is determined to be satisfied; the carrying out the first platform action comprises conveying a second message to the agent via the at least one smart device; the second message comprises information indicative of a current occupancy of the smart environment; the carrying out the second platform action comprises enabling accessibility by the agent to a portion of the smart environment; the first condition is satisfied based on both a first hazard condition detected at the smart environment during the determining and a first occupancy condition of the smart environment detected during the determining; the second condition is satisfied based on both a second hazard condition detected at the smart environment during the determining and a second occupancy condition of the smart environment detected during the determining; and the first condition is different than the second condition. - View Dependent Claims (19, 20)
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Specification