System and method for managing customer relationships over a distributed computer network
First Claim
1. A method of managing customer relationships throughout a real estate transaction cycle over a distributed computer network, the method comprising the steps of:
- a) receiving and storing data relating to a plurality of customers including buyers and sellers of real estate in a computerized database, the data including;
i) active order data describing real estate related services ordered during the real estate transaction cycle;
ii) completed order data describing real estate related services completed during the real estate transaction cycle;
iii) scheduling data describing real estate related services scheduled during the real estate transaction cycle;
b) updating the active order data, the completed order data and the scheduling data upon the performance of a real estate related service ordered during the real estate transaction cycle; and
c) providing customers with secure access to the computerized database to facilitate monitoring of the active order data, the completed order data and the scheduling data.
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Accused Products
Abstract
A system and method of managing customer relationships throughout a real estate transaction cycle over a distributed computer network. The method includes the steps of receiving and storing data relating to a plurality of customers including buyers and sellers of real estate in a computerized database. The data includes active order data describing real estate related services ordered during the real estate transaction cycle, completed order data describing real estate related services completed during the real estate transaction cycle and scheduling data describing real estate related services scheduled during the real estate transaction cycle. The method further includes the steps of updating the active order data, the completed order data and the scheduling data upon the performance of a real estate related service ordered during the real estate transaction cycle and providing customers with secure access to the computerized database to facilitate monitoring of the active order data, the completed order data and the scheduling data.
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Citations
20 Claims
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1. A method of managing customer relationships throughout a real estate transaction cycle over a distributed computer network, the method comprising the steps of:
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a) receiving and storing data relating to a plurality of customers including buyers and sellers of real estate in a computerized database, the data including;
i) active order data describing real estate related services ordered during the real estate transaction cycle;
ii) completed order data describing real estate related services completed during the real estate transaction cycle;
iii) scheduling data describing real estate related services scheduled during the real estate transaction cycle;
b) updating the active order data, the completed order data and the scheduling data upon the performance of a real estate related service ordered during the real estate transaction cycle; and
c) providing customers with secure access to the computerized database to facilitate monitoring of the active order data, the completed order data and the scheduling data. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A system for managing customer relationships throughout a real estate transaction cycle, the system comprising:
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a) means for receiving and storing data relating to a plurality of customers including buyers and sellers of real estate in a computerized database, the data including;
i) active order data describing real estate related services ordered during the real estate transaction cycle;
ii) completed order data describing real estate related services completed during the real estate transaction cycle;
iii) scheduling data describing real estate related services scheduled during the real estate transaction cycle;
b) means for updating the active order data, the completed order data and the scheduling data upon the performance of a real estate related service ordered during the real estate transaction cycle; and
c) means for providing customers with secure access to the computerized database to facilitate monitoring of the active order data, the completed order data and the scheduling data. - View Dependent Claims (10, 11, 12, 13, 14, 15)
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16. A computer-readable medium whose contents cause a computer system to manage customer relationships throughout a real estate transaction cycle over a distributed computer network, by performing the steps of:
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a) receiving and storing data relating to a plurality of customers including buyers and sellers of real estate in a computerized database, the data including;
i) active order data describing real estate related services ordered during the real estate transaction cycle;
ii) completed order data describing real estate related services completed during the real estate transaction cycle;
iii) scheduling data describing real estate related services scheduled during the real estate transaction cycle;
b) updating the active order data, the completed order data and the scheduling data upon the performance of a real estate related service ordered during the real estate transaction cycle; and
c) providing customers with secure access to the computerized database to facilitate monitoring of the active order data, the completed order data and the scheduling data. - View Dependent Claims (17, 18, 19, 20)
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Specification