PREFERENCE BASED TELECOMMUNICATION INFORMATION SERVICE

• US 20010012335A1
• Filed: 02/06/1998
• Published: 08/09/2001
• Est. Priority Date: 02/06/1998
• Status: Abandoned Application

• Current Assignee: Quiescent Telecommunications Corp.
• Original Assignee: Quiescent Telecommunications Corp.
• Inventors: KAUFMAN, LANCE, KAUFMAN, JASON
• Application Number:
  US09/020,328
• Publication Number:
  US 20010012335A1
• Time in Patent Office: Days
• US Class Current: 379/67.1
• CPC Class Codes: H04M 3/4285 Notifying, informing or entertaining a held party while on hold, e.g. Music On Hold
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
• CPC Class Codes: H04M 3/4938 comprising a voice browser which renders and interprets, e.g. VoiceXML
• CPC Class Codes: H04M 7/006 Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP) , including next generation networks with a packet-switched transport layer H04L65/00 takes precedence; aspects not specific to the type of network H04M3/00; special services in those networks H04M3/42

Abstract

A method of providing custom audio information to telephone users is described. The information is provided from a preselected information categories and is made available to the user during the time that the user is placed on hold during a telephone connection.

Claims

1. A method for operating a telecommunications system, comprising the steps of:

preselecting portions of audio information from predetermined categories of audio information;

automatically updating said preselected portions at predetermined intervals;

establishing a telecommunication connection between a first party and a second party;

placing said first party on-hold; and

providing said preselected portions of audio information to said first party during substantially the time said first party is on-hold.

2. A method in accordance with

claim 1

, comprising:

providing said preselected portions of audio information in a headline format.

3. A method in accordance with

claim 2

, comprising:

interspersing audio advertising information between at least some of said selected portions of audio information.

4. A method in accordance with

claim 3

, comprising:

responding to signals from said first party to access detailed advertising information.

5. A method in accordance with

claim 4

, wherein:

said detailed advertising information is accessed after termination of said call between said first and said second parties.

6. A method in accordance with

claim 3

, comprising:

responding to signals from said first party to access detailed advertising information while said first party is on-hold.

7. A method in accordance with

claim 2

, comprising:

responding to signals from said first party to access detailed audio information for audio playback in response to signals from said first party.

8. A method in accordance with

claim 7

, wherein:

said detailed audio information is played to said first party during the time said first party is on-hold.

9. A method in accordance with

claim 7

, wherein:

said detailed audio information is played to said first party after completion of said telecommunication connection between said first and said second parties.

10. A method in accordance with

claim 1

, comprising:

terminating said providing step when said first party is no longer on-hold.

11. A method in accordance with

claim 1

, comprising:

said first party preselecting said portions of audio information.

12. A method in accordance with

claim 1

, comprising:

said second party selecting said preselected portions of audio information.

13. A method in accordance with

claim 1

, comprising:

responding to requests from said first party for accessing preselected services.

14. A method in accordance with

claim 13

, comprising;

responding to audio requests from said first party to access said preselected services.