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MONITORING SYSTEM FOR TELEPHONY RESOURCES IN A CALL CENTER

  • US 20010012356A1
  • Filed: 09/30/1997
  • Published: 08/09/2001
  • Est. Priority Date: 09/30/1997
  • Status: Active Grant
First Claim
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1. A call center for handling calls, comprising:

  • agent stations for agents, each agent station including telephony resources through which agents handle calls;

    a monitor for monitoring calling activity of the agents and producing statistics regarding the calling activity of the agent;

    a computer system having a display device and running a program for receiving the statistics from the monitor and displaying the statistics on the display device.

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