METHOD OF CONSTRUCTING AND DISPLAYING AN ENTITY PROFILE CONSTRUCTED UTILIZING INPUT FROM ENTITIES OTHER THAN THE OWNER
First Claim
1. A method of constructing a profile comprising terms indicative of a characteristic of an entity, the method including the steps of:
- creating a first electronic mail address associated with a first entity;
receiving a first electronic document via an electronic communications network at the first electronic mail address from a second entity;
parsing the first electronic document to identify a first profile term therein; and
including the first profile term within a first profile for the first entity.
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0 Petitions
Accused Products
Abstract
A method of constructing a profile comprising terms indicative of a characteristic of an entity commences when first electronic mail address, associated with a first entity, is created within a knowledge management system. The electronic mail address may be created automatically upon submission of an electronic mail document, or may be created manually by a systems administrator. A first electronic document is received via an electronic communications network at the first electronic mail address from a second entity, typically a user of the knowledge management system who is a registered and interactive user. The first electronic document is then parsed to identify profile terms therein. These profile terms are included within a first profile for the first entity. In this way, users of a knowledge management system may construct a profile of an entity (e.g., a customer) that is not a user of or participant within the knowledge management system.
40 Citations
19 Claims
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1. A method of constructing a profile comprising terms indicative of a characteristic of an entity, the method including the steps of:
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creating a first electronic mail address associated with a first entity;
receiving a first electronic document via an electronic communications network at the first electronic mail address from a second entity;
parsing the first electronic document to identify a first profile term therein; and
including the first profile term within a first profile for the first entity. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17)
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18. A method of displaying profile information on a computer display device, the method including the steps of:
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displaying a first profile term, included within a profile for a first entity as a result of a submission to the profile from the first entity; and
displaying a second profile term, included within the profile for the first entity has a result of a submission to the profile from a second entity, wherein the display of the first profile term is visually distinct from the display of the second profile term so as to indicate that the second profile term is included within the profile for the first entity as a result of the submission from the second entity and not from the first entity. - View Dependent Claims (19)
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Specification