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Customer communication service system

  • US 20010024497A1
  • Filed: 01/08/2001
  • Published: 09/27/2001
  • Est. Priority Date: 01/07/2000
  • Status: Active Grant
First Claim
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1. A customer communication service system, comprising:

  • a) a call processing network for enabling communications between a voice client and an agent having a telephone network interface connected to a telephone network;

    b) means for connecting voice client communications to the call processing network via the telephone network;

    c) means for connecting geographically distributed agent communications from multiple call center sites to the call processing network via the telephone network;

    d) the call processing network for enabling communications between a web client and an agent having a data network interface connected to a global data communications network;

    e) means for connecting web client communications to the call processing network via the global data communications network; and

    f) means for connecting geographically distributed agent communications from multiple call center sites to the call processing network via the global data communications network.

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