Method and apparatus for an advanced speech recognition portal for a mortgage loan management system

• US 20010037287A1
• Filed: 03/13/2001
• Published: 11/01/2001
• Est. Priority Date: 03/14/2000
• Status: Abandoned Application

• Current Assignee: Everbank NA (Everbank Financial Corporation)
• Original Assignee: Everbank NA (Everbank Financial Corporation)
• Inventors: Broadbent, David F., Cook, Redge L., Harten, William S.
• Application Number:
  US09/804,942
• Publication Number:
  US 20010037287A1
• Time in Patent Office: Days
• US Class Current: 705/38
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 20/10 specially adapted for electronic funds transfer [EFT] systems; specially adapted for home banking systems
• CPC Class Codes: G06Q 40/00 Finance; Insurance; Tax strategies; Processing of corporate or income taxes
• CPC Class Codes: G06Q 40/02 Banking, e.g. interest calculation or account maintenance credit or loans G06Q40/03
• CPC Class Codes: G06Q 40/03 Credit; Loans; Processing thereof
• CPC Class Codes: G06Q 40/08 Insurance
• CPC Class Codes: G10L 15/26 Speech to text systems G10L15/08 takes precedence

Abstract

The automated system of the present invention uses the Federal, State, local and professional regulations and requirements and implementing instructions to generate a plurality of tasks which can be used to control and drive the process of handling a mortgage loan application to completion and settlement in accordance with these regulations. Loan requestors may specify that the system will generate the plurality of required tasks, including tasks required by applicable federal and/or state law, provide the plurality of required tasks to the requestor for his execution, and monitor the completion of all required tasks so as to provide a completion certificate to the requester. Moreover, users of the automated loan mortgage and compliance system can use their cell phones to interface with the system.

Claims

1. A computer implemented method for automated processing of loans comprising the acts of:

receiving a request to process a loan;

generating a plurality of tasks, the tasks comprising actions required to process the loan;

distributing the plurality of tasks to one or more persons capable of performing one or more of the tasks; and

accepting transactions from the one or more persons wherein the transactions are by voice input.

2. The computer implemented method for automated processing of loans of

claim 1

comprising the additional act of monitoring completion of the plurality of tasks whereby a report of completion of all required tasks can be generated.

3. The computer implemented method for automated processing of loans of

claim 1

comprising the additional act of authenticating a person submitting the request to process a loan.

4. The computer implemented method for automated processing of loans of

claim 1

wherein voice input transactions by the one or more persons include input data and loan status query data.

5. The computer implemented method for automated processing of loans of

claim 4

wherein the input data and loan status query data are translated by speech recognition mechanisms into digital form.

6. The computer implemented method for automated processing of loans of

claim 5

wherein a response to a loan status query data is translated from digital form into a form which produces a corresponding voice signal.

7. The computer implemented method for automated processing of loans of

claim 1

wherein the loan is a mortgage loan.

8. The computer implemented method for automated processing of loans of

claim 1

wherein the plurality of tasks required to process the loan includes tasks which are based upon loan related laws and regulations comprising Federal, State, local and professional regulations and requirements and implementing instructions relating to loan processing.

9. The computer implemented method for automated processing of loans of

claim 1

comprising additional step of creating a complete transaction and payment report.

10. An apparatus for automated processing of loans comprising:

a computer system having communications devices for receiving a request to process a loan;

the computer system having logic mechanisms programmed to generate a plurality of tasks, the tasks comprising actions required to process the loan, including tasks required by applicable federal or state law;

the computer system having additional logic mechanisms programmed to electronically distribute the plurality of tasks to one or more persons capable of performing one or more of the tasks; and

a voice portal device electronically coupled to the computer system whereby voice messages from users are received, translated into digital form and passed to the computer system logic mechanisms for further processing.

11. The apparatus of

claim 10

further comprising electronic logic devices programmed to monitor completion of the plurality of tasks and to generate a report of completion of all required tasks.

12. The apparatus of

claim 10

further comprising logic mechanisms programmed to authenticate a person submitting the request to process a loan.

13. The apparatus of

claim 10

wherein the voice messages from users include input data and loan status query data.

14. The apparatus of

claim 13

wherein the input data and loan status query data are translated by speech recognition mechanisms into digital form.

15. The apparatus of

claim 14

wherein a response to a loan status query data is translated from digital form into a form which produces a corresponding voice signal.

16. The apparatus of

claim 10

wherein the loan is a mortgage loan.

17. The apparatus of

claim 10

wherein the plurality of tasks required to process the loan are based upon loan related laws and regulations comprising Federal, State, local and professional regulations and requirements and implementing instructions relating to loan processing.

18. The apparatus of

claim 10

further comprising logic devices programmed to create a complete transaction and payment report.

19. An apparatus for automated processing of loans comprising:

means for receiving a request to process a loan;

means, coupled to the means for receiving a request to process a loan, for generating a plurality of tasks, the tasks comprising actions required to process the loan, including tasks required by applicable federal or state law;

means, coupled to the means for generating a plurality of tasks required to process the loan, for electronically distributing the plurality of tasks to one or more persons capable of performing one or more of the tasks; and

speech recognition means coupled to the apparatus, for translating voice messages into digital form for processing by the apparatus.

20. In a network having a user node including a voice capable input/output device, coupled to said network, said user node providing verbal requests for information and providing verbal loan application related commands on said network, a network node comprising:

a loan processing server node responsive to a request from said user node to process a loan, whereby said loan processing server node provides a first mechanism for generating a plurality of tasks required to process the loan, the tasks comprising actions required to process the loan, including tasks required by applicable federal or state law;

provides a second mechanism coupled to the first mechanism, for distributing the plurality of tasks to one or more persons capable of performing one or more of the tasks; and

a voice recognition mechanism coupled to the first mechanism for converting voice inputs into a digital form suitable for processing by the first mechanism.

21. The loan processing server node of

claim 20

wherein the loan processing server node provides a third mechanism to electronically monitor completion of the plurality of tasks whereby a certificate of completion of all required tasks can be generated.

22. The loan processing server node of

claim 20

wherein the loan is a mortgage loan.

23. The loan processing server node of

claim 21

wherein the voice recognition mechanism is coupled to the third mechanism for responding to verbal loan status requests by converting loan status data into a voice format suitable for the voice capable input/output device.

24. The loan processing server node of

claim 20

wherein the server node also provides a mechanism for electronically communicating the plurality of tasks to a custom workflow management process, wherein each task is assigned to an actionee and wherein the completion of each task is tracked in order to create a complete transaction and payment report.

25. A computer program product stored on a computed useable medium, comprising;

a first computer readable program mechanism for receiving a verbal request to process a loan;

a second computer readable program mechanism for activating a voice recognition mechanism to translate the verbal request into a digital form;

a third computer readable program mechanism for generating a plurality of tasks, the plurality of tasks comprising actions required to process the loan, including tasks required by applicable federal or state law; and

a fourth computer readable code mechanism for distributing the plurality of tasks to one or more persons capable of performing one or more of the tasks.

26. The computer program product of

claim 25

comprising a fifth computer readable code mechanism for monitoring completion of the plurality of tasks whereby a report of completion of all required tasks can be generated.

27. The computer program product of

claim 25

wherein the loan is a mortgage loan.

28. The computer program product of

claim 25

wherein the verbal request is a loan status query.

29. The computer program product of

claim 28

wherein a response to the loan status query is translated from digital form into a form which produces a corresponding voice signal.