Management of enterprise communications
First Claim
Patent Images
1. A method for managing an enterprise'"'"'s communications, comprising:
- identifying a plurality of issues on which to manage communications;
for each of the plurality of issues, creating a communications list comprising at least one person that is to be informed of an issue;
for at least one of the plurality of issues, organizing the communications list hierarchically;
for the at least one of the plurality of issues, establishing a first criterion identifying when information about the at least one of the plurality of issues should be communicated to a level higher in the hierarchy of the communications list, establishing a second criterion identifying when information about the at least one of the plurality of issues should be communicated to a level lower in the hierarchy of the communications list establishing a third criterion identifying when information about the at least one of the plurality of issues should be communicated across the hierarchy of the communications list.
1 Assignment
0 Petitions
Accused Products
Abstract
One aspect of the invention is a method for managing an enterprise'"'"'s communications. A plurality of issues is identified on which to manage communications. For each of the plurality of issues, a communications list is created comprising at least one person that is to be informed of an issue. For at least one of the plurality of issues, the communications list is organized hierarchically. For at least one of the plurality of issues, criterion is established as to when information about the at least one of the plurality of issues should be communicated to a level higher, lower, or across the hierarchy of the communications list.
20 Citations
23 Claims
-
1. A method for managing an enterprise'"'"'s communications, comprising:
-
identifying a plurality of issues on which to manage communications;
for each of the plurality of issues, creating a communications list comprising at least one person that is to be informed of an issue;
for at least one of the plurality of issues, organizing the communications list hierarchically;
for the at least one of the plurality of issues, establishing a first criterion identifying when information about the at least one of the plurality of issues should be communicated to a level higher in the hierarchy of the communications list, establishing a second criterion identifying when information about the at least one of the plurality of issues should be communicated to a level lower in the hierarchy of the communications list establishing a third criterion identifying when information about the at least one of the plurality of issues should be communicated across the hierarchy of the communications list. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
-
-
13. A method of communicating about an issue in an organized fashion, comprising:
-
receiving a communication about the issue;
making a decision as to whether to communicate information about the issue to a higher level of a hierarchy, a lower level of the hierarchy, or across the hierarchy based upon a set of pre-established criteria;
wherein the pre-established criteria and hierarchy were previously established by creating a communications list comprising at least one person that is to be informed of the issue, organizing the communications list hierarchically, establishing pre-established criteria identifying when information about the at least one of the plurality of issues should be communicated to a higher level in the hierarchy, a lower level of the hierarchy, or across the hierarchy. - View Dependent Claims (14, 15, 16, 17, 18, 19)
-
-
20. A work of authorship, comprising:
-
a communication embodied in a tangible medium of expression wherein the communication was generated by receiving information about an issue;
making a decision to generate the communication about the issue in response to the information and a set of pre-established criteria, the communication generated for purposes of informing at least one of a higher level of a hierarchy, a lower level of the hierarchy, or across the hierarchy;
wherein the pre-established criteria and hierarchy were previously established by creating a communications list comprising at least one person that is to be informed of the issue, organizing the communications list hierarchically, establishing pre-established criteria identifying when information about the at least one of the plurality of issues should be communicated to a higher level in the hierarchy, a lower level of the hierarchy, or across the hierarchy. - View Dependent Claims (21, 22, 23)
-
Specification