Customer renders seller issued incentive-voucher to after-sales service providers to enhance service quality

• US 20010041988A1
• Filed: 05/08/2001
• Published: 11/15/2001
• Est. Priority Date: 05/09/2000
• Status: Abandoned Application

• Current Assignee: Bo-In Lin
• Original Assignee: Bo-In Lin
• Inventors: Lin, Bo-In
• Application Number:
  US09/851,793
• Publication Number:
  US 20010041988A1
• Time in Patent Office: Days
• US Class Current: 705/1
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0601 Electronic shopping [e-shopping]

Abstract

The present invention is a method for transferring electronic vouchers over a network system for defining and rewarding an after-sales service and customer care activity. In a preferred embodiment, the method further includes a step of transferring an incentive electronic voucher for payment of an assessment of customer satisfaction.

Claims

1. A network system connected with an online goods and services provider (GSP) selling goods-or-services to an online customer through the network system, the network system further comprising

an after-sales-service and customer care (ASCC) center for issuing an electronic ASCC voucher defining an ASCC program related to sales of said goods-or-services wherein said electronic ASCC vouchers are provided for transmitting over said network.

2. The network system of

claim 1

further comprising:

an after-sales-service and customer care (ASCC) provider connected to said network for receiving said electronic service voucher transmitted over said network for carrying out said ASCC program for said customer.

3. The network system of

claim 2

wherein:

said after-sales-service and customer care (ASCC) center is further provided to issue an incentive voucher for enabling said customer to reward said ASCC provider according to a customer satisfaction assessment by said customer.

4. The network system of

claim 2

wherein:

said after-sales-service and customer care (ASCC) center further includes a virtual-direct network communicating means for enabling a virtual-direct network communication between said online customer and said ASCC provider to arrange for said ASCC program and for transmitting said ASCC voucher over said network.

5. The network system of

claim 4

wherein:

said virtual-direct network-communication means further comprises a stream-socket means for providing stream-sockets for connecting network messages transmitted between said online customer and said ASCC center and between said ASCC provider and said ASCC center to establish a stream-socket connected direct communication between said online customer and ASCC provider.

6. The network system of

claim 2

wherein:

an after-sales-service and customer care (ASCC) center further includes an ASCC database for keeping a record related to said ASCC program.

7. The network system of

claim 2

wherein:

said ASCC database further includes database manager for organizing said record kept in said ASCC database according to said online GSP, said online customer and said ASCC provider.

23. The network system of

claim 1

wherein:

said network system is a wireless system.

8. A network system connected with an online goods and services provider (GSP) selling goods-or-services to an online customer through the network system, wherein:

said online GSP further includes an electronic ASCC voucher issuing means for issuing an ASCC voucher for defining an ASCC program related to sales of said goods-or-services wherein said electronic ASCC vouchers are provided for transmitting over said network.

9. The network system of

claim 8

further comprising:

an after-sales-service and customer care (ASCC) provider connected to said network for receiving said electronic service voucher transmitted over said network for carrying out said ASCC program for said customer.

10. The network system of

claim 9

wherein:

said electronic voucher issuing means further provided to issue an incentive voucher for enabling said customer to reward said ASCC provider according to a customer satisfaction assessment by said customer.

11. The network system of

claim 9

wherein:

said online GSP further includes a virtual-direct network communicating means for enabling a virtual-direct network communication between said online customer and said ASCC provider to arrange for said ASCC program and for transmitting said ASCC voucher over said network.

12. The network system of

claim 11

wherein:

said virtual-direct network-communication means further comprises a stream-socket means for providing stream-sockets for connecting network messages transmitted between said online customer and said ASCC center and between said ASCC provider and said ASCC center to establish a stream-socket connected direct communication between said online customer and ASCC provider.

13. The network system of

claim 9

wherein:

said electronic ASCC voucher issuing means further includes an ASCC database for keeping a record related to said ASCC program.

14. The network system of

claim 9

wherein:

said ASCC database further includes database manager for organizing said record kept in said ASCC database according to said online customer and said ASCC provider.

24. The network system of

claim 8

wherein:

said network system is a wireless system.

15. A network system connected with an online goods and services provider (GSP) selling goods-or-services for conducting an electronic commerce (e-commerce) transaction on said network wherein said network system further comprising

an electronic after-sales-service and customer care (ASCC) voucher transmitted over said network having an ASCC voucher identifier unique to said e-commerce transaction for defining and tracking an after-sales service and customer care (ASCC) program.

16. The network system of

claim 15

further comprising

an online customer receiving said electronic ASCC voucher from said network for activating said ASCC program.

17. The network system of

claim 15

further comprising

an after-sales-service and customer care (ASCC) provider to receive said electronic ASCC voucher transmitted over said network for performing said ASCC program defined and tracked by said electronic ASCC voucher.

18. The network system of

claim 15

further comprising

an after-sales-service and customer care (ASCC) center for issuing said electronic ASCC voucher and for coordinating and tracking said ASCC program.

19. The network system of

claim 18

wherein:

said ASCC center further includes an ASCC database for recording data related to said ASCC program.

20. The network system of

claim 18

further comprising:

an online customer carrying out said e-commerce transaction with said online GSP and receiving said electronic ASCC voucher from said ASCC center for activating said ASCC program;

an after-sales-service and customer care (ASCC) provider;

said ASCC center further includes a virtual-direct network communication means for enabling a virtual-direct network communication between said online customer and said ASCC provider for transmitting said ASCC voucher over said network to said ASCC provider to arrange for carrying out said ASCC program defined and track by said ASCC voucher.

21. The network system of

claim 15

wherein:

an after-sales-service and customer care (ASCC) center for issuing said electronic ASCC voucher and for coordinating, tracking and carrying an insurance policy for said ASCC program.

25. The network system of

claim 15

wherein:

said network system is a wireless system.

22. A network system connected with an online goods and services provider (GSP) selling goods-or-services to an online customer through the network system, the network system further comprising

an after-sales-service and customer care (ASCC) center for issuing an electronic ASCC voucher defining an ASCC program related to sales of said goods-or-services wherein said electronic ASCC vouchers are provided for transmitting over said network;

a plurality of after-sales-service and customer care (ASCC) providers connected to said network;

said ASCC center having an ASCC database for storing a record for each of said ASCC providers for allowing said online customer to review and to chose a selected ASCC provider;

said ASCC center further includes a virtual-direct network communicating means for enabling a virtual-direct network communication between said online customer and said selected ASCC provider to arrange for said ASCC program and for said online customer to transmit said ASCC voucher to said selected ASCC provider over said network; and

said after-sales-service and customer care (ASCC) center is further provided to issue an incentive voucher for enabling said online customer to reward said selected ASCC provider according to a customer satisfaction assessment by said customer.

26. The network system of

claim 22

wherein:

said network system is a wireless system.

27. A method of selling goods-or-service by an online goods and services provider (GSP) to an online customer through a network system comprising

connecting an after-sales service and customer care center to said network for issuing an electronic ASCC voucher for defining an ASCC program related to sales of said goods-or-services and for transmitting said electronic ASCC vouchers over said network.

28. The method of

claim 27

further comprising:

connecting an after-sales-service and customer care (ASCC) provider to said network for receiving said electronic service voucher transmitted over said network for carrying out said ASCC program for said customer.

29. The method of

claim 28

wherein:

issuing an incentive voucher for enabling said customer to reward said ASCC provider according to a customer satisfaction assessment by said customer.

30. The method of

claim 28

wherein:

providing to said after-sales-service and customer care (ASCC) center a virtual-direct network communicating means for enabling a virtual-direct network communication between said online customer and said ASCC provider to arrange for said ASCC program and for transmitting said ASCC voucher over said network by.

31. The method of

claim 30

wherein:

providing to said virtual-direct network-communication means a stream-socket means for providing stream-sockets for connecting network messages transmitted between said online customer and said ASCC center and between said ASCC provider and said ASCC center to establish a stream-socket connected direct communication between said online customer and ASCC provider.

32. The method of

claim 28

wherein:

keeping a record related to said ASCC program in an ASCC database.

33. The method of

claim 32

wherein:

employing a database manager for organizing said record kept in said ASCC database according to said online GSP, said online customer and said ASCC provider.

34. A method of selling goods-or-service by an online goods and services provider (GSP) to an online customer through a network system comprising

said online GSP issuing an electronic ASCC voucher for defining an ASCC program related to sales of said goods-or-services and for transmitting said electronic ASCC vouchers over said network.

35. The method of

claim 34

further comprising:

connecting an after-sales-service and customer care (ASCC) provider to said network for receiving said electronic service voucher transmitted over said network for carrying out said ASCC program for said customer.

36. The method of

claim 35

wherein:

said step of issuing said electronic ASCC voucher further comprises a step of issuing an incentive voucher for enabling said customer to reward said ASCC provider according to a customer satisfaction assessment by said customer.

37. The method of

claim 35

further comprising a step of:

providing to said online GSP a virtual-direct network communicating means for enabling a virtual-direct network communication between said online customer and said ASCC provider to arrange for said ASCC program and for transmitting said ASCC voucher over said network.

38. The method of

claim 37

wherein:

said step of providing to said online GSP a virtual-direct network communicating means further comprises a step of providing a stream-socket means for providing stream-sockets for connecting network messages transmitted between said online customer and said ASCC center and between said ASCC provider and said ASCC center to establish a stream-socket connected direct communication between said online customer and ASCC provider.

39. The method of

claim 35

further comprising a step of:

keeping a record related to said ASCC program in an ASCC database.

40. The method of

claim 39

further comprising a step:

providing a database manager for organizing said record kept in said ASCC database according to said online customer and said ASCC provider.

41. A method of conducting an electronic commerce (e-commerce) transaction for selling goods-or-services on a network system by an online goods and services provider (GSP) comprising

transmitting an electronic after-sales-service and customer care (ASCC) voucher over said network having an ASCC voucher identifier unique to said e-commerce transaction for defining and tracking an after-sales service and customer care (ASCC) program.

42. The method of

claim 41

further comprising

receiving said electronic ASCC voucher by an online customer from said network for activating said ASCC program.

43. The method of

claim 41

further comprising

connecting an after-sales-service and customer care (ASCC) provider to said network for receiving said electronic ASCC voucher transmitted over said network for performing said ASCC program defined and tracked by said electronic ASCC voucher.

44. The method of

claim 41

further comprising

connecting an after-sales-service and customer care (ASCC) center to said network for issuing said electronic ASCC voucher and for coordinating and tracking said ASCC program.

45. The method of

claim 44

further comprising:

providing to said ASCC center an ASCC database for recording data related to said ASCC program.

46. The method of

claim 44

further comprising:

transmitting said electronic ASCC voucher from said ASCC center to an online customer after said online customer completing said e-commerce transaction with said online GSP for said online customer to activate said ASCC program;

connecting an after-sales-service and customer care (ASCC) provider to said network;

providing to said ASCC center a virtual-direct network communication means for enabling a virtual-direct network communication between said online customer and said ASCC provider for transmitting said ASCC voucher over said network to said ASCC provider to arrange for carrying out said ASCC program defined and track by said ASCC voucher.

47. The method of

claim 44

further comprising:

carrying an insurance policy by said ASCC center for said ASCC program.

48. A method of selling goods-or-service by an online goods and services provider (GSP) to an online customer through a network system comprising:

connecting an after-sales-service and customer care (ASCC) center to said network for issuing an electronic ASCC voucher defining an ASCC program related to sales of said goods-or-services;

connecting a plurality of after-sales-service and customer care (ASCC) providers to said network;

providing an ASCC database in said ASCC center for storing a record for each of said ASCC providers for allowing said online customer to review and to chose a selected ASCC provider;

providing to said ASCC center a virtual-direct network communicating means for enabling a virtual-direct network communication between said online customer and said selected ASCC provider to arrange for said ASCC program and for said online customer to transmit said ASCC voucher to said selected ASCC provider over said network; and

said ASCC center further issuing an incentive voucher to said online customer for enabling said online customer to reward said selected ASCC provider according to a customer satisfaction assessment by said customer.

49. A method for carrying out an online electronic commerce comprising a step of:

transmitting an electronic voucher over a network system for defining and rewarding an after-sales service and customer care (ASCC) activity related to said electronic commerce.

50. The method of

claim 49

further comprising:

transmitting an electronic ASCC incentive voucher for rewarding an ASCC provider performing said ASCC activity according a customer assessment of an ASCC satisfaction level.