Communications system and apparatus

• US 20010043683A1
• Filed: 06/22/2001
• Published: 11/22/2001
• Est. Priority Date: 12/23/1998
• Status: Abandoned Application

• Current Assignee: Amold Albert Wilson, Azhar Mahmood Chaudhary
• Original Assignee: Amold Albert Wilson, Azhar Mahmood Chaudhary
• Inventors: Wilson, Amold Albert, Chaudhary, Azhar Mahmood
• Application Number:
  US09/887,615
• Publication Number:
  US 20010043683A1
• Time in Patent Office: Days
• US Class Current: 379/88.16
• CPC Class Codes: H04M 2201/60 Medium conversion
• CPC Class Codes: H04M 2203/2016 Call initiation by network rather than by subscriber
• CPC Class Codes: H04M 2203/205 Broadcasting broadcasting in packet switching networks H04L12/18
• CPC Class Codes: H04M 3/46 Arrangements for calling a number of substations in a predetermined sequence until an answer is obtained
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals

Abstract

A communications system generally comprises communications apparatus 1 which is connected via a communications link 2 to a user'"'"'s computer system 3 and via a telephone system 4 to a plurality of telephones 5 each belonging to a call recipient. The basic functioning of the communications system is as follows. The user whose computer system 3 is connected to the communications apparatus 1 has information stored in the computer system 3 which either he wishes to deliver to the call recipients or which the call recipients wish to obtain. This information is received by the communications apparatus 1 and at an appropriate time the communications apparatus 1 automatically calls the telephone 5 of the correct call recipient and delivers an audible voice message via the telephone system 4 to the telephone 5 of the call recipient.

Claims

1. A communications apparatus for use in a communications system, the communications apparatus comprising;

a data storage module for storing information;

a controllable message generating module for generating messages based on information stored in the storage module;

a controllable connecting and transmission module for connecting to terminals via a communications system and transmitting generated messages to said terminals; and

a control module for controlling the message generating module and the connecting and transmission module to cause generated messages to be delivered to selected recipients via selected terminals when predetermined conditions are satisfied, wherein the storage module is arranged to store information in message files each of which is associated with a particular recipient or group of recipients and the contents of each message file determines the operation of the control module so controlling the structure, content, generation and delivery of respective messages.

2. A communications apparatus according to

claim 1

which is arranged to receive message files generated externally to the apparatus.

3. A communications apparatus according to

claim 1

arranged for connection to a telephone system and arranged to allow generated messages to be delivered as voice messages via the telephone system.

4. A communications apparatus according to

claim 1

in which the message generating module is arranged to generate voice messages on the basis of data stored in the storage module.

5. A communications apparatus according to

claim 1

in which each message file has an associated template.

6. A communications apparatus according to

claim 1

in which the control module is arranged so that a particular recipient or group of recipients are delivered messages when a specified trigger event occurs.

7. A communications apparatus according to

claim 1

further comprising a receiving module for receiving information from a remote location via a communication link whereby information received from a remote location can be used to generate and control the generation of appropriate messages for transmission.

8. A communications apparatus according to

claim 7

in which the receiving module is arranged to receive information from a remote database and the communications apparatus is arranged to retrieve information from a remote database as required for inclusion in generated messages.

9. A communications apparatus according to

claim 1

further comprising a receiving module arranged so that information from a recipient can be received via a telephone system which has been used to make a call to the recipient.

10. A communications apparatus according to

claim 1

further comprising an output module for outputting information regarding responses given by recipients.

11. A communications apparatus according to

claim 10

in which the output module is arranged so that the responses can be transmitted to a remote location via a communication link.

12. A communications apparatus according to

claim 10

in which the output module is arranged to transmit a voice message to a user via a telephone.

13. A communications apparatus according to

claim 1

which is arranged for administering requests for future information, such that an appropriate message will be sent to the requesting recipient when the information requested becomes available.

14. A communications apparatus according to

claim 1

which is arranged for administering a virtual bidding process, wherein bids may be made by users and received and processed by the apparatus such that a user who wins the bidding process has a right to the information or entity which has been bid for.

17. A communications system comprising a telephone system and a communication apparatus according to

claim 1

.

18. A method of operating a computer to generate message files, which files are for use in the generation of messages in a communications apparatus of the type claimed in

claim 1

, the method comprising the steps of:

allowing a user to identify details of recipients who are to be called by the communications apparatus;

allowing a user to identify other information from which messages to be transmitted by the communications apparatus can be generated; and

associating a template which is recognised by the communications apparatus with the identified details and other information to generate message files, wherein the contents of each message file is arranged to determine operation of a control module in a communications apparatus to control the structure, content, generation and delivery of respective messages.

19. A method according to

claim 18

comprising the step of extracting at least one of the identified details and the other information from a database.

20. A method according to

claim 18

comprising the further step of outputting complete message files for supply to a communications apparatus.

21. A computer program product comprising a computer readable medium comprising software code portions which when loaded and run on a computer cause the computer to execute the steps of

claim 18

.

15. A communications apparatus connectable to a telephone system comprising,

a data storage module for storing information,

a controllable message generating module for generating messages based on information stored in the storage module,

a controllable dialling and transmission module for dialling numbers of telephones in a telephone system to which the apparatus is connected and transmitting generated messages to said telephones, and

a control module for controlling the message generating module and the dialling and transmission module to cause generated voice messages to be delivered to selected recipients via selected telephones when predetermined conditions are satisfied, wherein the storage module is arranged to store information in message files each of which is associated with a particular recipient or group of recipients and the contents of each message file determines the operation of the control module so controlling the structure, content, generation and delivery of respective messages.

16. A communications apparatus according to

claim 15

which is arranged to receive message files generated externally to the apparatus.

22. A communications apparatus for use in a communications system, the communications apparatus comprising hardware and software arranged for performing the following functions;

a) storing information;

b) generating messages based on the stored information;

c) connecting to terminals via a communications system and transmitting generated messages to said terminals; and

a controller for controlling the generation of messages, the connection to terminals and the transmission of messages, to cause generated messages to be delivered to selected recipients via selected terminals when predetermined conditions are satisfied, wherein the information is stored in message files each of which is associated with a particular recipient or group of recipients and the contents of each message file determines the operation of the controller so controlling the structure, content, generation and delivery of respective messages.

23. A method of operating a communications apparatus in a communications system, comprising the steps of:

storing information in a data store;

generating messages based on information stored in the data store;

connecting to terminals via a communications system and transmitting generated messages to said terminals; and

controlling the generation of messages, the connection to terminals, and the transmission of messages to cause generated messages to be delivered to selected recipients via selected terminals when predetermined conditions are satisfied, wherein the data store is arranged to store information in message files each of which is associated with a particular recipient or group of recipients and the contents of each message file controls the structure, content, generation and delivery of respective messages.

24. A communications apparatus for use in a communications system, the communications apparatus comprising;

storage means for storing information;

controllable message generating means for generating messages based on information stored in the storage means;

controllable connecting and transmission means for connecting to terminals via a communications system and transmitting generated messages to said terminals; and

control means for controlling the message generating means and the connecting and transmission means to cause generated messages to be delivered to selected recipients via selected terminals when predetermined conditions are satisfied, wherein the storage means is arranged to store information in message files each of which is associated with a particular recipient or group of recipients and the contents of each message file determines the operation of the control means so determining the structure, content, generation and delivery of respective messages.