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INTERFACE ENGINE FOR MANAGING BUSINESS PROCESSES WITHIN A MULTIMEDIA COMMUNICATION-CENTER

  • US 20010044676A1
  • Filed: 10/29/1998
  • Published: 11/22/2001
  • Est. Priority Date: 09/11/1998
  • Status: Active Grant
First Claim
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1. In an operating system (OS) for a multimedia communications center (MMCC), an interactive process module (IPM) for accomplishing a process, comprising:

  • a plurality of code sets, each adapted to completion of a specific task in the overall process;

    an input interface for providing one or more inputs to the IPM; and

    an output function for returning a result;

    wherein the plurality of code sets are related by pre-requisite status, creating a required order of progression for the process, the process is initiated after being called by the OS and receiving required inputs, the IPM is adapted to interface with other OS modules for accessing and providing data, and upon completion of the last task the IPM returns the result.

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