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Automated reservation and appointment system using interactive voice recognition

  • US 20010047264A1
  • Filed: 02/15/2001
  • Published: 11/29/2001
  • Est. Priority Date: 02/14/2000
  • Status: Abandoned Application
First Claim
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1. A method for providing automated reservations and appointments for users, comprising:

  • receiving a request for an order for service from a requestor;

    receiving service information for use in fulfilling the order;

    selecting a protocol for use in querying an entity based upon the service information;

    querying the entity according to the protocol; and

    providing the ordered service based upon responses to the querying.

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