Communication system for delivering and managing content on a voice portal platform

• US 20010048736A1
• Filed: 06/04/2001
• Published: 12/06/2001
• Est. Priority Date: 06/05/2000
• Status: Abandoned Application

• Current Assignee: Simplysay LLC
• Original Assignee: Simplysay LLC
• Inventors: Walker, David L., Mackelprang, Mark G., Sipe, Andrew J.
• Application Number:
  US09/874,171
• Publication Number:
  US 20010048736A1
• Time in Patent Office: Days
• US Class Current: 379/88.23
• CPC Class Codes: H04M 1/64 Automatic arrangements for answering calls; Automatic arrangements for recording messages for absent subscribers; Arrangements for recording conversations centralised dictation systems H04M11/10

Abstract

A communication system for communicating content to a telephone user in response to a request for the content from the telephone user. The system includes a voice application operable for receiving a request from the telephone user for content and for generating a content request indicative of the content requested by the telephone user. A first consent provider is operable for periodically generating pushed content files and a second content provider is operable for generating on-demand content files. In response to receiving a content request from the voice application a content server is operable for providing content handlers having audio versions of pushed and on-demand content files related to the content requested by the telephone user from the content providers to the voice application. The voice application then plays the audio versions of the content files related to the content requested by the telephone user to the telephone user.

Claims

1. A communication system for communicating content to a telephone user in response to a request for the content from the telephone user, the system comprising:

a voice application operable with the telephone user for receiving a request from the telephone user for content, the voice application further operable for generating a content request indicative of the content requested by the telephone user;

a first content provider operable for periodically generating pushed content files;

a second content provider operable for generating on-demand content files; and

a content server operable for receiving the content request from the voice application, wherein in response to receiving a content request from the voice application the content server is operable for providing content handlers having audio versions of pushed and on-demand content files related to the content requested by the telephone user from the first and second content providers to the voice application, wherein the voice application plays the audio versions of the pushed and on-demand content files related to the content requested by the telephone user to the telephone user in order to satisfy the request for content from the telephone user.

2. The system of

claim 1

wherein:

the content server has a content cache for receiving and then storing the pushed content files generated by the first content provider.

3. The system of

claim 2

wherein:

in response to receiving a content request from the voice application the content server searches the content cache to determine if any of the stored pushed content files are related to the content requested by the telephone user, wherein if a stored pushed content file is related to the content requested by the telephone user the content server generates and then provides a content handler having an audio version of the related stored pushed content file to the voice application, wherein the voice application then plays the audio version of the related stored pushed content file to the telephone user in order to satisfy the request for content from the telephone user.

4. The system of

claim 3

wherein:

if none of the stored pushed content files are related to the content requested by the telephone user the content server determines if the second content provider provides an on-demand content file related to the content requested by the telephone user, wherein if the second content provider provides an on-demand content file related to the content requested by the telephone user the content server receives the related on-demand content file from the second content provider and then generates a content handler having an audio version of the related on-demand content file, wherein the voice application then plays the audio version of the related on-demand content file to the telephone user in order to satisfy the request for content from the telephone user.

5. The system of

claim 4

further comprising:

a content factory operable with the second content provider for registering the second content provider with the content server in order to make the content server aware of the type of on-demand content provided by the second content provider.

6. The system of

claim 1

wherein:

the pushed content files are text files, wherein the content server converts the text of the pushed content files into audio in order to provide content handlers having audio versions of the pushed context files.

7. The system of

claim 1

wherein:

the on-demand content files are text files, wherein the content server converts the text of the on-demand content files into audio in order to provide content handlers having audio versions of the on-demand content files.

8. The system of

claim 1

wherein:

at least one of the first and second content providers are web-based content providers.

9. The system of

claim 1

wherein:

the first content provider is a news story provider and the pushed content files are news stories.

10. The system of

claim 1

wherein:

the second content provider is a stock quote provider and the on-demand content files are stock quotes.

11. The system of

claim 1

wherein:

the second content provider is an email provider and the on-demand content files are emails.

12. The system of

claim 1

wherein:

the second content provider is a weather condition provider and the on-demand content files are weather conditions.

13. The system of

claim 1

wherein:

the request for content from the telephone user is an audio request, wherein the voice application is operable for converting the audio request into the content request.

14. The system of

claim 1

wherein:

the request for content from the telephone user is a dual tone multi-frequency request, wherein the voice application is operable for converting the dual tone multi-frequency request into the content request.

15. A communication system for communicating content to a telephone user in response to a request for the content from the telephone user, the system comprising:

a voice application operable with the telephone user for receiving a request from the telephone user for content, the voice application further operable for generating a content request indicative of the content requested by the telephone user;

a first content provider operable for periodically generating pushed content files;

a second content provider operable for generating on-demand content files; and

a content server operable for receiving the content request from the voice application, the content server operable with the first content provider for receiving as they are generated by the first content provider and then storing the pushed content files, the content server operable with the second content provider for receiving on-demand content files on request;

wherein in response to receiving a content request from the voice application the content server is operable to determine if any of the stored pushed content files are related to the content requested by the telephone user, wherein if a stored pushed content file is related to the content requested by the telephone user the content server generates and then provides a content handler having an audio version of the related stored pushed content file to the voice application, wherein the voice application then plays the audio version of the related stored pushed content file to the telephone user in order to satisfy the request for content from the telephone user;

wherein if none of the stored pushed content files are related to the content requested by the telephone user the content server determines if the second content provider provides an on-demand content file related to the content requested by the telephone user, wherein if the second content provider provides an on-demand content file related to the content requested by the telephone user the content server requests and receives the related on-demand content file from the second content provider and then generates a content handler having an audio version of the related on-demand content file, wherein the voice application then plays the audio version of the related on-demand content file to the telephone user in order to satisfy the request for content from the telephone user.

16. The system of

claim 15

further comprising:

a content factory operable with the second content provider for registering the second content provider with the content server in order to make the content server aware of the type of on-demand content provided by the second content provider.

17. The system of

claim 15

further comprising:

a third content provider for operable for generating on-demand content files, wherein the first content provider generates pushed content files of a first type, the second content provider generates on-demand content files of a second type, and the third content provider generates on-demand content files of a third type.

18. The system of

claim 15

wherein:

the pushed content files are text files, wherein the content server converts the pushed content text files into pushed content audio files and then stores the pushed content audio files.

19. The system of

claim 15

wherein:

the pushed content files are audio files.

20. The system of

claim 15

wherein:

the related on-demand content file is a text file, wherein the content server converts the related on-demand content text file into an on-demand context audio file in order to generate the content handler having the audio version of the related on-demand content file.