×

METHOD AND SYSTEM FOR ALLOCATING SPECIFIC APPOINTMENT TIME WINDOWS IN A SERVICE INDUSTRY

  • US 20010049619A1
  • Filed: 06/07/1999
  • Published: 12/06/2001
  • Est. Priority Date: 06/07/1999
  • Status: Active Grant
First Claim
Patent Images

1. A method for allocating an appointment time window to derive an optimal service schedule for a service provider, comprising the steps of:

  • generating a statistical service schedule estimate for a predetermined service time period, said statistical service schedule estimate comprising a set of statistically-derived service orders;

    (a) receiving an actual service order to fulfill in said predetermined service time period;

    (b) imposing a scheduled time on said actual service order to derive an optimal time window in which to fulfill said actual service order;

    (c) comparing said actual service order to said set of statistically-derived service orders for determining a most closely related service order from said set of statistically-derived service orders;

    (d) replacing said most closely related service order with said actual service order creating a modified service order set;

    (e) generating a modified service schedule based on said modified service order set; and

    (f) repeating steps (a) through (e) in response to the receipt of additional actual service orders for generating an optimal service schedule.

View all claims
  • 11 Assignments
Timeline View
Assignment View
    ×
    ×