System and method for application specific chat room access

• US 20010051982A1
• Filed: 12/27/2000
• Published: 12/13/2001
• Est. Priority Date: 12/27/1999
• Status: Abandoned Application

• Current Assignee: Analytical Graphics
• Original Assignee: Analytical Graphics
• Inventors: Graziani, Paul
• Application Number:
  US09/748,846
• Publication Number:
  US 20010051982A1
• Time in Patent Office: Days
• US Class Current: 709/204
• CPC Class Codes: H04L 12/1818 Conference organisation arrangements, e.g. handling schedules, setting up parameters needed by nodes to attend a conference, booking network resources, notifying involved parties
• CPC Class Codes: H04L 43/0811 by checking connectivity
• CPC Class Codes: H04L 67/02 based on web technology, e.g. hypertext transfer protocol [HTTP]
• CPC Class Codes: H04L 69/329 in the application layer [OSI layer 7]
• CPC Class Codes: H04L 9/40 Network security protocols

Abstract

The present invention, in one embodiment, comprises an application with a specific chat room access module associated with the application. When the user launches the application for the first time, the application is loaded in the normal fashion known in the art. When the chat room is reached, a window is opened on the user'"'"'s application screen. Thus, when the user begins using the application program the chat room is automatically up and running so that the user can post questions to other users and to the application provider staff and have those questions answered in near real time.

Claims

1. A method for implementing a software application via a user computer so as to provide for help communications, the method comprising:

beginning execution of the software application on the user computer;

initiating, at the user computer, communication via a chat room process through a communication network.

2. The method for implementing a software application of

claim 1

, wherein the communication network is an open network.

3. The method for implementing a software application of

claim 1

, wherein the communication network is a global interconnected network of networks.

4. The method for implementing a software application of

claim 1

, wherein the chat room process is essentially dedicated to discussion concerning the software application.

5. The method for implementing a software application of

claim 1

, wherein the communication via a chat room process permits a user at the user computer to pose questions about the software application and to obtain answers to those questions in real time.

6. The method for implementing a software application of

claim 1

, wherein the communication via a chat room process permits a user at the user computer to pose questions about the software application and to obtain answers to those questions substantially contemporaneously.

7. The method for implementing a software application of

claim 1

, wherein the initiating is performed automatically and contemporaneously with the beginning execution.

8. A system for operating a software application while accessing a chat room over a network in an automatic fashion upon the launch of the software application, the system comprising:

a host computer operating a chat room; and

a user computer on which the software application is launched, the user computer being electronically connected to the host computer via the network, wherein the software application launched on the user computer includes a chat room module which automatically initiates a connection to the chat room operated by the host computer when the software application is launched.

9. The system for operating a software application of

claim 8

, wherein connection to the chat room is initiated by passing a network address of the host computer'"'"'s chat room to a web browser on the user computer.

10. The system for operating a software application of

claim 8

, wherein the chat room operated by the host computer is essentially dedicated to discussion specific to the software application.