Method and system for blind electronic warranty registration

• US 20010053980A1
• Filed: 12/15/2000
• Published: 12/20/2001
• Est. Priority Date: 12/16/1999
• Status: Abandoned Application

• Current Assignee: Onewarranty Com Incorporated
• Original Assignee: Onewarranty Com Incorporated
• Inventors: Weiss, Eric L., Suliman, Douglas M. Jr., Castaneda, Aldo F.
• Application Number:
  US09/738,664
• Publication Number:
  US 20010053980A1
• Time in Patent Office: Days
• US Class Current: 705/26.1
• CPC Class Codes: G06Q 30/012 Providing warranty services
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0601 Electronic shopping [e-shopping]

Abstract

This invention relates to the field of data collection and utilization and, in particular, to a method and system for the electronic collection and utilization of product warranty registration information. A registration system and method centrally receives product registration information and communicates the information to third parties with associated consumer identifiers stripped of all personal consumer information to provided a secure and confidential way to register products and gain the maximum support and service from manufacturers and service providers. The registration system may also be linked to external product information sources to provide product notices, such as recall and safety notices, to consumers.

Claims

1. A method of collecting product registration information from a consumer, comprising:

receiving consumer information from a consumer;

receiving the product registration information from the consumer;

associating the consumer information with the product registration information; and

making at least a portion of the product registration information available to third parties, while not making the consumer information available.

2. The method of

claim 1

, further comprising, after the consumer information is received, associating the consumer information with a unique consumer identifier and wherein the step of associating the consumer information with the product registration information comprises associating the unique consumer identifier with the product registration information.

3. The method of

claim 2

, wherein at least a portion of the product registration information is made available along with only the unique consumer identifier, such that no consumer information is made available.

4. The method of

claim 1

, wherein the product registration information is received via a registration postcard.

5. The method of

claim 1

, wherein the product registration information is received electronically.

6. The method of

claim 5

, wherein the product registration information is received through use of a consumer device.

7. The method of

claim 6

, wherein the consumer device is a personal computer and the product registration information is input to and transferred via a communications network.

8. The method of

claim 6

, wherein the consumer device is a personal digital assistant and the product registration information is input to and transferred via a communications network.

9. The method of

claim 6

, wherein the consumer device is a wireless device and the product registration information is input to and transferred via a communications network.

10. The method of

claim 6

, wherein the consumer device electronically uploads the product registration information and transfers the product registration information via a communication network.

11. The method of

claim 10

, wherein the consumer device is WAP enabled.

12. The method of

claim 10

, wherein the consumer device scans a bar-code including at least a portion of the product registration information.

13. The method of

claim 10

, wherein the consumer device receives a radio frequency signal including at least a portion of the product registration information.

14. The method of

claim 10

, wherein the consumer device is a smart card.

15. The method of

claim 1

, further comprising receiving a product notice and matching the product notice to the product registration information for which the product notice corresponds.

16. The method of

claim 15

, further comprising notifying the consumer of the product notice matched to the product registration information.

17. The method of

claim 1

, wherein the third party is a manufacturer and further comprising communicating the product registration information to the manufacturer along with the corresponding unique consumer identifier, such that the consumer'"'"'s actual identity is not revealed to the manufacturer.

18. The method of

claim 1

, wherein the third party is a service organization.

19. The method of

claim 18

, wherein the service organization is a product repair shop.

20. The method of

claim 1

, wherein the third party is a secondary market system.

21. The method of

claim 20

, wherein the secondary market system is an online auctioneer, such that the consumers can offer registered products for sale.

22. The method of

claim 20

, wherein the secondary market system is an online product swap site, such that the consumers can trade registered products.

23. The method of

claim 1

, further comprising receiving messages from the third parties into mailboxes, each of the mailboxes associated with one of the consumers and the messages being electronically retrievable by the consumers.

24. The method of

claim 23

, wherein at least one of the messages is a warranty notification.

25. The method of

claim 23

, wherein at least one of the messages is a product offer.

26. The method of

claim 23

, wherein at least one of the messages is a rebate offer.

27. A centralized product registration system, comprising:

a server system including;

a processor;

a product registration database having stored thereon a unique consumer account comprising personal information about a consumer, the product registration database also having stored therein product registration information, the consumer account being associated with a unique consumer identifier; and

wherein the processor is programmed to receive the product registration information from the consumer, store the product registration information in the consumer account associated with the consumer identifier, and whereby the consumer'"'"'s actual identity is kept anonymous by stripping the consumer'"'"'s personal information from the unique consumer identifier and product registration information.

28. The registration system of

claim 27

, wherein the unique consumer identifier is devoid of any of the consumer'"'"'s personal information, and wherein the server system maintains anonymity by communicating only the unique consumer identifier associated with the consumer account to third parties.

29. The registration system of

claim 27

, wherein the product registration information is received via a registration postcard.

30. The registration system of

claim 27

, wherein the product registration information is received electronically.

31. The registration system of

claim 30

, wherein the product registration information is received through use of a consumer device.

32. The registration system of

claim 31

, wherein the consumer device is a personal computer and the product registration information is input to and transferred via a communications network.

33. The registration system of

claim 31

, wherein the consumer device is a personal data assistant and the product registration information is input to and transferred via a communications network.

34. The registration system of

claim 30

, wherein the consumer device is a wireless device and the product registration information is input to and transferred via a communications network.

35. The registration system of

claim 30

, wherein the consumer device electronically uploads the product registration information and transfers the product registration information via a communication network.

36. The registration system of

claim 35

, wherein the consumer device is WAP enabled.

37. The registration system of

claim 35

, wherein the consumer device scans a bar-code including at least a portion of the product registration information.

38. The registration system of

claim 35

, wherein the consumer device receives a radio frequency signal including at least a portion of the product registration information.

39. The registration system of

claim 35

, wherein the consumer device is a smart card.

40. The registration system of

claim 27

, wherein the server system is programmed to receive a product notice and the server system further includes a product notice database for storing the product notice thereon.

41. The registration system of

claim 40

, wherein the server system is programmed to match the product notice to the product registration information for which the product notice pertains.

42. The registration system of

claim 41

, wherein the server system is programmed to notify the consumer the product notice matched to the product registration information stored in the consumer'"'"'s consumer account.

43. The registration system of

claim 40

, wherein the product notice is a product recall notices.

44. The registration system of

claim 40

, wherein the product notice is a safety notices.

45. The registration system of

claim 40

, wherein the product notice is a general product information notice.

46. The registration system of

claim 27

, wherein the server system is programmed to receive messages and the server system further includes a message database for storing the messages in an electronic mailbox associated with the unique consumer identifier, such that the consumer'"'"'s actual identity is not revealed.

47. The registration system of

claim 46

, wherein the messages are accessible to the consumers via a communications network.

48. The registration system of

claim 46

, wherein at least one of the messages is a warranty notification.

49. The registration system of

claim 46

, wherein at least one of the messages is a product offer.

50. The registration system of

claim 46

, wherein at least one of the messages is a rebate offer.

51. The registration system of

claim 27

, wherein the server system is communicatively connected to a service organization.

52. The registration system of

claim 51

, wherein the service organization is a product repair shop.

53. The registration system of

claim 27

, wherein the server system is communicatively connected to a secondary market system enabling the consumer to offer product for sale.

54. The registration system of

claim 53

, wherein the secondary market system is an online auctioneer.

55. The registration system of

claim 53

, wherein the secondary market system is an online product swap site.

56. A centralized product registration system, comprising:

a server system interconnected to consumers and a plurality of third party information sources via a communications network, the server system including;

a product registration database for storing product registration information received from a consumer in a consumer account;

a first database for storing a product notice received from one third party of the plurality of information sources; and

a processor operative with software to notify consumers of the product notices and anonymously distribute the product registrations via the communications network.

57. The registration system of

claim 56

, further comprising a second database for storing a message received from one third party of the plurality of information sources.

58. The registration system of

claim 56

, wherein one third party of the plurality is a manufacturer of a product corresponding to the product registration information.

59. The registration system of

claim 56

, wherein one third party of the plurality is a product safety organization.

60. The registration system of

claim 56

, wherein one third party of the plurality is a service organization.

61. The registration system of

claim 56

, wherein one third party of the plurality is an online auctioneer.

62. The registration system of

claim 56

, wherein one third party of the plurality is a used product merchant.

63. A method of centrally collecting consumer product information from a variety of sources, comprising:

linking a registration system to a communications network;

receiving the product information through the communications network;

matching the product information to product registrations stored in consumer accounts on the registration system;

identifying the product registrations by unique consumer identifiers so that the product registrations can be communicated anonymously.