Methods and systems for requesting services from service providers over a communications network

• US 20010056354A1
• Filed: 05/07/2001
• Published: 12/27/2001
• Est. Priority Date: 05/05/2000
• Status: Abandoned Application

• Current Assignee: E-Post Direct, Inc.
• Original Assignee: E-Post Direct, Inc.
• Inventors: OʼSullivan, Ivan John, Feit, Michelle Stacy, Roberts, Stevan Richard
• Application Number:
  US09/850,414
• Publication Number:
  US 20010056354A1
• Time in Patent Office: Days
• US Class Current: 705/26.1
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions
• CPC Class Codes: G06Q 30/0601 Electronic shopping [e-shopping]

Abstract

The present invention provides systems and methods for implementing a computerized service provider request service for delivering service requests for multiple subscriptions, goods, memberships, etc., to many service providers in a efficient and non-redundant manner. The present invention comprises a server computer hosting a service provider request service accessible via client system to a plurality of clients and a plurality of service providers, a database of information concerning the services available from a plurality of service providers who offer services to qualified clients, and wherein the service provider request service including an integrated user interface comprising controls whereby a client submits qualification information, the service provider request service being available via a communications network to assist a client in delivering service requests to a plurality of service providers who offer services to qualified clients.

Claims

1. A method of delivering service requests over a communications network to a plurality of service providers who offer services to qualified clients, comprising:

obtaining from each service provider the qualification requirements needed to receive the offered services;

gathering qualification information from a client;

generating a qualified data format request by correlating the gathered qualification information to the qualification requirements established by the service providers, wherein the qualified data format request identifies which services the client qualifies for;

translating the qualified data format request into at least one formatted request for a service provider for which the client qualifies to receive services from; and

,

transmitting the translated formatted request over a communications network to the service provider.

2. The method of

claim 1

, wherein the client qualification information is gathered in a non-redundant manner.

3. The method of

claim 1

, further comprising the step of:

presenting a list of the service providers and the services offered by such service providers to a client, wherein the client chooses the services that the client is interested in receiving.

4. The method of

claim 3

, wherein the qualification information is gathered based upon the services that are chosen by the client.

5. The method of

claim 1

, further comprising the step of compiling the client qualification information into a common data format protocol prior to generating the qualified data format request.

6. The method of

claim 1

, wherein the step of gathering client qualification information occurs within a computer network environment.

7. The method of

claim 1

, wherein the step of gathering client qualification information occurs within a telephone network environment.

8. The method of

claim 1

, wherein the offered services are subscriptions to periodicals.

9. The method of

claim 1

, wherein the offered services are promotional materials.

10. The method of

claim 1

, further comprising the step of communicating with a client to promote the generation of requests for services to the service providers.

11. The method of

claim 1

, further comprising the step of storing the gathered client qualification information onto a database.

12. The method of

claim 1

, further comprising the step of generating and storing a record of the transmitted formatted request onto a database.

13. The method of

claim 12

, further comprising the step of communicating with a client to promote the generation of additional requests for services to the service providers, wherein the step of communicating is based upon a transmitted formatted request record associated with the client.

14. The method of

claim 12

, further comprising the step of communicating with a client to initiate a request for services that had been previously requested by the client.

15. A computer-readable storage medium encoded with processing instructions for directing a computer to:

obtain qualification requirements from service providers who offer services to qualified clients;

gather qualification information from a client;

generate a qualified data format request by correlating the gathered qualification information to the qualification requirements established by the service provides, wherein the qualified data format request identifies which services the client qualifies for;

translate the qualified data format request into at least one formatted request for a service provider for which the client qualifies to receive services from; and

,

transmit the formatted request over a communications network to the service provider.

16. The storage medium of

claim 15

, wherein gathering the qualification information from a client further comprises processing instructions for directing the computer to:

gather the client qualification information in a non-redundant manner.

17. The storage medium of

claim 15

, further comprising processing instructions for directing a computer to:

present a list of the service providers and the services offered by such service providers to a client, and,

generate a second list of the services and service providers, wherein the second list reflects the services that the client is interested in receiving.

18. The storage medium of

claim 17

, wherein gathering the client qualification information further comprises processing instructions for directing the computer to:

gather the qualification information based upon the services that are chosen by the client.

19. The storage medium of

claim 15

, further comprising processing instructions for directing a computer to:

compile the client qualification information into a common data format protocol prior to generating the qualified data format request.

20. The storage medium of

claim 15

, wherein the client qualification information is gathered via a computer network.

21. The storage medium of

claim 15

, wherein the client qualification information is gathered via a telephone network.

22. The storage medium of

claim 15

, further comprising processing instructions for directing a computer to:

communicate with a client to promote the generation of requests for services to the service providers.

23. The storage medium of

claim 15

, further comprising processing instructions for directing a computer to:

store the gathered client qualification information onto a database.

24. The storage medium of

claim 15

, further comprising processing instructions for directing a computer to:

generate and store a record of the transmitted formatted request onto a database.

25. The storage medium of

claim 24

, further comprising processing instructions for directing a computer to:

communicate with a client to promote the generation of additional requests for services to the service providers, wherein the communication is based upon a transmitted formatted request record associated with the client.

26. The storage medium of

claim 24

, further comprising processing instructions for directing a computer to:

communicate with a client to initiate a request for services that had been previously requested by the client.

27. A system for implementing a computerized service provider request service, the system comprising:

a server computer hosting a service provider request service accessible via client system to a plurality of clients and a plurality of service providers;

a database of information concerning the services available from a plurality of service providers who offer services to qualified clients;

the service provider request service including an integrated user interface comprising controls whereby a client submits qualification information, the service provider request service being available via a communications network to assist a client in delivering service requests to a plurality of service providers who offer services to qualified clients.

28. The system of

claim 27

, wherein the client system is a telephone device.

29. The system of

claim 27

, wherein the client system is a computing device.

30. The system of

claim 27

, wherein the offered services are subscriptions to periodicals.

31. The system of

claim 27

, wherein the offered services are promotional materials.

32. The system of

claim 27

, wherein the integrated user interface further comprises:

a data gathering engine for gathering qualification data from a client;

a filtering engine for generating a qualified data format request that identifies which services the client qualifies for; and

,

a formatting engine for translating the qualified data format request into at least one data format that is associated with a service provider system.

33. The system of

claim 32

, wherein the data gathering engine gathers the client qualification information in a non-redundant manner.

34. The system of

claim 32

, wherein the data gathering engine gathers the client qualification information based upon the services the client is interested in receiving.

35. The system of

claim 32

, wherein the integrated user interface further comprises:

a parsing engine for normalizing the client qualification information into a common data format protocol.

36. The system of

claim 32

, wherein the integrated user interface further comprises:

a messaging engine for communicating with a client to promote the generation of requests for services to the service providers.

37. The system of

claim 36

, further comprising a second database for storing at least one of the client qualification information and a record of the service requests delivered to a service provider.

38. The system of

claim 37

, wherein the messaging engine communicates with a client based upon a record of a transmitted formatted request that is associated with the client.

39. The system of

claim 37

, wherein the messaging engine communicates with a client based upon a record of the client'"'"'s qualification information.

40. A computer data signal embodied in a carrier wave for facilitating the delivering service requests over a communications network to a plurality of service providers who offer services to qualified clients, comprising:

program code for gathering qualification information from a client;

program code for generating a qualified data format request by correlating the gathered qualification information to the qualification requirements established by the service provides, wherein the qualified data format request identifies which services the client qualifies for;

program code for translating the qualified data format request into at least one formatted request for a service provider for which the client qualifies to receive services from; and

,

program code for transmitting the formatted request over a communications network to the appropriate service provider.

41. The computer data signal of

claim 40

, wherein the program code for gathering qualification information from a client includes programming code to gather the qualification information in a non-redundant manner.

42. The computer data signal of

claim 40

, further comprising:

program code to present a list of the service providers and the services offered by such service providers to a client; and

,

program code to generate a second list of the services and service providers, wherein the second list reflects the services that the client is interested in receiving.

43. The computer data signal of

claim 42

, wherein the program code for gathering the qualification information from a client further comprises program code to gather the qualification information based upon the services that the client is interested in receiving.

44. The computer data signal of

claim 40

, further comprising:

program code to normalizing the client qualification information into a common data format protocol.

45. The computer data signal of

claim 40

, further comprising:

program code to communicate with a client to promote the generation of requests for services to the service providers.

46. The computer data signal of

claim 45

, further comprising:

program code to store the gathered client qualification information onto a database.

47. The computer data signal of

claim 45

, further comprising:

program code to generate and store a record of the transmitted formatted request onto a database.

48. The computer data signal of

claim 47

, further comprising:

program code to communicate with a client to promote the generation of additional requests for services to the service providers, wherein the communication is based upon a transmitted formatted request record associated with the client.

49. The computer data signal of

claim 47

, further comprising:

program code to communicate with a client to initiate a request for services that had been previously requested by the client.