Network chat with integrated billing

• US 20010056389A1
• Filed: 03/27/2001
• Published: 12/27/2001
• Est. Priority Date: 03/27/2000
• Status: Abandoned Application

• Current Assignee: TFHC, Inc.
• Original Assignee: TFHC, Inc.
• Inventors: Smith, Christopher, Fair, Robert, Weisman, Neal, Ramesh, Subramanyan, Christopherson, John, Sarkela, John, Caster, David, Lautsch, John, Works, Geoffrey
• Application Number:
  US09/820,271
• Publication Number:
  US 20010056389A1
• Time in Patent Office: Days
• US Class Current: 705/34
• CPC Class Codes: G06Q 20/102 Bill distribution or payments
• CPC Class Codes: G06Q 30/04 Billing or invoicing
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions
• CPC Class Codes: H04L 12/1813 for computer conferences, e.g. chat rooms instant messaging H04L51/04; protocols for multimedia communication H04L65/1101; arrangements for multi-party communication H04L65/403; telephonic conference arrangements H04M3/56; television conference systems H04N7/15
• CPC Class Codes: H04L 51/00 User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]
• CPC Class Codes: H04M 15/00 Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
• CPC Class Codes: H04M 15/68 Payment of value-added services
• CPC Class Codes: H04M 15/8207 Time based data metric aspects, e.g. VoIP or circuit switched packet data
• CPC Class Codes: H04M 15/8214 Data or packet based
• CPC Class Codes: H04M 2215/0168 On line or real-time flexible customization or negotiation according to wishes of subscriber
• CPC Class Codes: H04M 2215/0196 Payment of value-added services, mainly when their charges are added on the telephone bill, e.g. payment of non-telecom services, e-commerce, on-line banking
• CPC Class Codes: H04M 2215/2013 Fixed data network, e.g. PDN, ATM, B-ISDN
• CPC Class Codes: H04M 2215/7813 Time based data, e.g. VoIP or circuit switched packet data
• CPC Class Codes: H04M 2215/782 Data or packet based

Abstract

A method for facilitating negotiated fee-based billable communication on a network that is comprised of forming a business relationship between a third party and a plurality of business service providers, facilitating communication between the business service providers and clients of the business service providers via the network, facilitating real-time negotiation between the business service providers and the clients for a flat or time-based communication fee and facilitating automatic billing of the client and automatic payment of the business service provider for a billable communication session.

Claims

1. A method for a third party facilitating fee based consultation on a network, the method comprising:

forming a business relationship between the third party and a plurality of business service providers;

facilitating communication between the business service providers and clients of the business service providers via the network;

facilitating negotiation between the business service provides and the clients for a time based consulting fee; and

facilitating automatic billing of the client and automatic payment of the business service provider for a consultation.

2. The method as recited in

claim 1

, wherein forming a business relationship comprises the business service provider providing money for a deposit account from which money is removable by the third party as payment for facilitating the fee based consultation.

3. The method as recited in

claim 1

, wherein facilitating communication between the business service providers and the clients comprises facilitating communication on the Internet.

4. The method as recited in

claim 1

, wherein facilitating communication between the business service providers and the clients comprises facilitating communication between business service providers and clients which use different communications protocols with respect to one another.

5. The method as recited in

claim 1

, wherein facilitating communication between the business service providers and the clients comprises facilitating communication between business service providers and clients which use different communications devices with respect to one another.

6. The method as recited in

claim 1

, wherein facilitating communication between the business service providers and clients comprises facilitating communication between business service providers and clients, each of which uses a device selected independently from the list consisting of:

desktop computer;

laptop computer;

palmtop computer;

cellular telephone;

pager;

wireless internet access device;

Internet appliance; and

satellite network device.

7. The method as recited in

claim 1

, wherein facilitating communication between the business service providers and the clients comprises facilitating secure communication between business service providers and the clients.

8. The method as recited in

claim 1

, wherein facilitating communication between the business service providers and the clients comprises facilitating secure communication between the business service providers and the clients and wherein a level of security has been determine by at least one of a business service provider and a client.

9. The method as recited in

claim 1

, wherein facilitating communication between the business service providers and the clients comprises facilitating secure communication between the business service providers and the clients and wherein security protocols used by the business service provider and the client are different with respect to one another.

10. The method as recited in

claim 1

, wherein facilitating communication between the business service providers and the clients comprises facilitating secure communication between the business service providers and the clients and wherein the level of security between each business service provider and each client is the most secure security level common to both the business service provider and the client.

11. The method as recited in

claim 1

, wherein facilitating communication between the business service providers and the clients comprises facilitating secure communication between the business service providers and the clients via the third party and wherein the level of security used by each business service provider is the most secure security level common to both the business service provider and the third party and wherein the level of security used by each client is the most secure security level common to both the client and the third party.

12. The method as recited in

claim 1

, wherein facilitating negotiation between the business service providers and the clients comprises facilitating negotiation of a rate at which the business service provider is to be paid by the client for consulting services provided via the network.

13. The method as recited in

claim 1

, wherein facilitating negotiation between the business service providers and the clients comprises an iterative process of offer and counter offer until a rate is agreed upon.

14. The method as recited in

claim 1

, further comprising displaying a counter to at least one of the business service provider and the client, the counter showing an incrementing dollar value which is an amount billed by the business service provider to the client at a negotiated rate.

15. The method as recited in

claim 1

, further comprising verifying that a client has sufficient credit remaining on a credit card to pay the business service provider for a minimum billing time prior to initiating a fee based consultation.

16. The method as recited in

claim 1

, further comprising verifying that a business service provider has sufficient credit remaining on a credit card to pay the third party for a minimum billing time prior to initiating a fee based consultation.

17. The method as recited in

claim 1

, wherein each of the business service providers have a merchant account for facilitating payment of a client to a business service provider.

18. The method as recited in

claim 1

, wherein each of the business service providers has a merchant account and the merchant account of a business service provider is credited for at least one minimum time increment prior to the business service provider providing a business service for that time increment.

19. The method as recited in

claim 1

, wherein each of the business service providers has a merchant account and the merchant account of a business service provider is credited each time increment prior to the business service provider providing a business service for that time increment.

20. The method as recited in

claim 1

, wherein the third party has a merchant account.

21. The method as recited in

claim 1

, wherein the third party has a merchant account and the merchant account of the third party is credited for each time increment prior to the third part facilitating fee based consultation between a business service provider and a client.

22. The method as recited in

claim 1

, wherein either the business service provider or the client can initiate a value added service during a fee base consultation.

23. The method as recited in

claim 1

, wherein either the business service provider or the client can initiate a value added service during a fee base consultation, the value added service being selected from the group consisting of:

voice/audio/VoIP;

multi-party audio conferencing;

video;

multi-party video conferencing;

file transfer;

language translation;

currency conversion; and

co-browsing.

24. The method as recited in

claim 1

, wherein the business service provider and the client negotiate for payment for a value added service during a fee base consultation.

25. The method as recited in

claim 1

, wherein the business service provider and the client negotiate for payment a value added service during a fee base consultation, the value added service being selected from the group consisting of:

voice/audio/VoIP;

multi-party audio conferencing;

video;

multi-party video conferencing;

file transfer;

language translation;

currency conversion; and

co-browsing.

26. The method as recited in

claim 1

, further comprising enabling at least one value added service during the negotiation.

27. The method as recited in

claim 1

, further comprising facilitating re-negotiation between a business service provider and a client.

28. The method as recited in

claim 1

, further comprising facilitating suspending a fee based consultation and later resuming the fee based consultation, such that the client is not billed for the time during which the fee based consultation is suspended.

29. The method as recited in

claim 1

, further comprising facilitating suspension of the fee based negotiation and re-negotiation of the rate between a business service provider and a client during the suspension.

30. The method as recited in

claim 1

, wherein fee based consultation between a plurality of business service providers and a single client is facilitated.

31. The method as recited in

claim 1

, wherein fee based consultation between a single business service provider and a plurality of clients is facilitated.

32. The method as recited in

claim 1

, wherein fee based consultation between a plurality of business service providers and a plurality of clients is facilitated.

33. A method for facilitating fee-based, on-line consulting, the method comprising:

selecting a consultant on-line;

negotiating a consulting payment rate on-line;

consulting on-line;

timing a duration of the consulting; and

billing the client for the consultation.

34. The method as recited in

claim 33

, wherein selecting a consultant on-line comprises:

reviewing a list of prospective consultants; and

selecting the desired consultant from the list.

35. The method as recited in

claim 33

, wherein selecting a consultant comprises:

selecting a category of the consultant;

reviewing a list of prospective consultants within the selected category; and

selecting the desired consultant from the list.

36. The method as recited in

claim 33

, wherein selecting a consultant comprises:

selecting a category of the consultant;

selecting a sub-category of the consultant;

reviewing a list of prospective consultants within the selected sub-category; and

selecting the desired consultant from the list.

37. The method as recited in

claim 33

, wherein timing the duration of the consulting comprises timing the duration of the consulting using a predetermined time increment.

38. The method as recited in

claim 33

, wherein timing the duration of the consulting comprises timing the duration of the consulting using a predetermined time increment of approximately 0.1 hour.

39. The method as recited in

claim 33

, wherein timing the duration of the consulting comprises timing the duration of the consulting using a time increment which has been agreed upon by both a client and a consultant.

40. The method as recited in

claim 33

, wherein selecting a consultant on-line is performed by a client.

41. The method as recited in

claim 33

, wherein billing the client is performed by software.

42. The method as recited in

claim 33

, wherein billing the client comprises billing a credit card of the client.

performed by consultant

43. A method for use by a professional to facilitate fee-based, on-line consulting, the method comprising:

downloading software;

entering billing information via the software;

negotiating a consulting payment rate with a client on-line;

consulting with a client;

timing a duration of the consulting;

and billing the client via the software.

44. The method as recited in

claim 43

, wherein downloading software comprises downloading software from a web page.

45. The method as recited in

claim 43

, further comprising registering the software.

46. The method as recited in

claim 43

, further comprising registering the software, wherein registering the software comprises applying for a merchant account.

47. The method as recited in

claim 43

, further comprising paying a deposit.

48. The method as recited in

claim 43

, further comprising paying a deposit via a credit card.

49. The method as recited in

claim 43

, further comprising paying a per use fee for the software.

50. The method as recited in

claim 43

, further comprising paying a per use fee for the software by deducting the per use fee from a deposit.

51. The method as recited in

claim 43

, further comprising indicating that the professional is available for on-line consultation.

52. The method as recited in

claim 43

, wherein timing the duration of the consulting comprises timing the duration of the consulting using a predetermined time increment.

53. The method as recited in

claim 43

, wherein timing the duration of the consulting comprises timing the duration of the consulting using a predetermined time increment of approximately 0.1 hour.

54. The method as recited in

claim 43

, wherein timing the duration of the consulting comprises timing the duration of the consulting using a time increment which has been agreed upon by both a client and a consultant.

55. The method as recited in

claim 43

, wherein billing the client is performed by software.

56. The method as recited in

claim 43

, wherein billing the client comprises billing a credit of the client.

performed by client

57. A system for use by a client to facilitate fee-based, on-line consulting, the system comprising:

a computer configured to faciliate;

selecting a consultant on-line;

negotiating a consulting payment rate on-line; and

participating in a consulting session on-line.

58. The system as recited in

claim 57

, wherein the computer is further configured to facilitate:

reviewing a list of prospective consultants; and

selecting the desired consultant from the list.

59. The system as recited in

claim 57

, wherein the computer is further configured to facilitate:

selecting a category of the consultant;

reviewing a list of prospective consultants within the selected category; and

selecting the desired consultant from the list.

60. The system as recited in

claim 57

, wherein the computer is further configured to facilitate:

selecting a category of the consultant;

selecting a sub-category of the consultant;

reviewing a list of prospective consultants within the selected sub-category; and

selecting the desired consultant from the list.