Computerized system for the receipt, recordation, scheduling and redelivery of telephone messages to predetermined telephone numbers
First Claim
1. A method of scheduling and receiving by a user a reminder call from an automated, computerized voice message storage and redelivery system (SRS) comprising the steps of:
- A. providing to the SRS when a reminder call is to be made by the SRS;
B. providing to the SRS each telephone number that is to be called by the SRS to deliver a reminder call;
C. providing to the SRS the message to be included in the reminder call;
D. recording by the SRS the information provided in steps A, B, and C;
E. calling a telephone number of step B as provided in step A;
F. if the telephone number of step E is answered, determining by the SRS if a human voice or digital voice has answered the telephone; and
G. selecting the manner in which the message of step C will be delivered based upon the determination of step f.
1 Assignment
0 Petitions
Accused Products
Abstract
An automated, computerized voice message storage and redelivery system and method comprises a computer for executing software commands, a telephone connection operatively connected to the computer for calling and answering a telephone call from a remote location, and signal recognition capability operatively connected to the telephone connection and to the computer for determining if a telephone called from the telephone connection has been answered by a human voice or by a digital voice. Memory is operatively connected to the computer for storing voice messages for remembering the number of each remote telephone, programs for operating the computer for receiving, recording, and redelivery of voice messages. The programs include calling a remote telephone number; determining if the telephone number is answered and determining by the signal recognition capability if a human voice or digital voice has answered the telephone; and for providing that if a digital voice answers the telephone whether such digital voice is an automated attendant answering system (AAA), a voice mail system (VMS), or an automated answer machine (AAM). The call can be transferred to another telephone number if such number was recorded if an AAA or VMS answers the telephone; and providing by the SRS the message recorded to the AAM if an AAM answers the call.
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Citations
18 Claims
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1. A method of scheduling and receiving by a user a reminder call from an automated, computerized voice message storage and redelivery system (SRS) comprising the steps of:
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A. providing to the SRS when a reminder call is to be made by the SRS;
B. providing to the SRS each telephone number that is to be called by the SRS to deliver a reminder call;
C. providing to the SRS the message to be included in the reminder call;
D. recording by the SRS the information provided in steps A, B, and C;
E. calling a telephone number of step B as provided in step A;
F. if the telephone number of step E is answered, determining by the SRS if a human voice or digital voice has answered the telephone; and
G. selecting the manner in which the message of step C will be delivered based upon the determination of step f. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14)
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15. An automated, computerized voice message storage and redelivery system comprising a computer means for executing software commands, a telephone connection means operatively connected to said computer means for calling and answering a telephone call from a remote location, a signal recognition means operatively connected to said telephone connection means and to said computer means for determining if a telephone called from said telephone connection means has been answered by a human voice or by a digital voice, memory means operatively connected to said computer means for storing voice messages for remembering the number of each remote telephone, program means for operating said computer means for receiving, recording, and redelivery of voice messages, said program means including means for calling a remote telephone number;
- means for determining if the telephone number is answered and determining by said signal recognition means if a human voice or digital voice has answered the telephone;
means for providing that if a digital voice answers the telephone whether such digital voice is an automated attendant answering system (AAA), a voice mail system (VMS), or an automated answer machine (AAM). - View Dependent Claims (16, 17, 18)
- means for determining if the telephone number is answered and determining by said signal recognition means if a human voice or digital voice has answered the telephone;
Specification