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Maintenance system and method for performing apparatus management using network

  • US 20020001475A1
  • Filed: 04/30/2001
  • Published: 01/03/2002
  • Est. Priority Date: 05/18/2000
  • Status: Active Grant
First Claim
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1. A maintenance system for using a network to manage apparatuses linked thereto, comprising:

  • a receiver adapted to receive maintenance information required for maintaining each of the apparatuses;

    a message-transfer unit adapted to transfer, to an information terminal of a serviceperson, a message created based on the maintenance information received by said message-transfer unit and which instructs the serviceperson to perform maintenance;

    an input unit adapted to allow the serviceperson to input, when the transferred message is displayed by the information terminal, an estimated time of arrival at a location of one of the apparatuses requiring maintenance; and

    a transfer unit adapted to transfer the inputted estimated time of arrival to the apparatus requiring maintenance.

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