SYSTEM AND METHOD FOR A TELEPHONIC EMOTION DETECTION THAT PROVIDES OPERATOR FEEDBACK
First Claim
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1. A method for monitoring emotions in voice signals and providing feedback thereon comprising the steps of:
- (a) receiving a voice signal representative of a component of a conversation between at least two subjects;
(b) determining an emotion associated with the voice signal; and
(c) providing feedback to a third party based on the determined emotion.
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Accused Products
Abstract
A system, method and article of manufacture are provided for monitoring emotions in voice signals and providing feedback thereon. First, a voice signal is received representative of a component of a conversation between at least two subjects. Thereafter, an emotion associated with the voice signal is determined. Feedback then provided to a third party based on the determined emotion.
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Citations
18 Claims
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1. A method for monitoring emotions in voice signals and providing feedback thereon comprising the steps of:
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(a) receiving a voice signal representative of a component of a conversation between at least two subjects;
(b) determining an emotion associated with the voice signal; and
(c) providing feedback to a third party based on the determined emotion. - View Dependent Claims (2, 3, 4, 5, 6)
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7. A computer program embodied on a computer readable medium for monitoring emotions in voice signals and providing feedback thereon comprising:
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(a) a code segment that receives a voice signal representative of a component of a conversation between at least two subjects;
(b) a code segment that determines an emotion associated with the voice signal; and
(c) a code segment that provides feedback to a third party based on the determined emotion. - View Dependent Claims (8, 9, 10, 11, 12)
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13. A system for monitoring emotions in voice signals and providing feedback thereon comprising:
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(a) logic that receives a voice signal representative of a component of a conversation between at least two subjects;
(b) logic that determines an emotion associated with the voice signal; and
(c) logic that provides feedback to a third party based on the determined emotion. - View Dependent Claims (14, 15, 16, 17, 18)
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Specification