Method and system for managing telecommunications services and network interconnections
First Claim
1. A method for managing telecommunications services provided by at least one colocation site each having a plurality of disparate non-homogenous telecommunications resources, the method comprises the steps of:
- communicating with customers regarding at least one telecommunications resource within the at least one colocation site;
managing provisioning of said at least one telecommunications resource within the at least one colocation site in response to communications with said customers;
collecting information on operation of said at least one telecommunications resource; and
reporting to said customers based on said collected information.
1 Assignment
0 Petitions
Accused Products
Abstract
A method and system of managing telecommunication service and network connections in a colocation site is provided. A customer service module communicates with customers regarding at least one telecommunications resource within the colocation site. An engineering module manages provisioning of the telecommunications resource within the colocation site in response to communications with the customers. An MIS module collects information on operation of the telecommunications resource, and reports to the customers based on the collected information. The customer service module receives requests for pre-sales information (e.g., pricing, availability, equipment configuration, and space within the colocation site), receives and processes orders for use of the telecommunications resource, provides customers with account status, and receives requests to terminate use of the telecommunications resource. The engineering module maintains a database reflecting status of all telecommunications resources in the colocation site, including identification of equipment, space availability, capacity, current load, and customer allocation. The engineering module also changes connections between the telecommunications resources, monitors trouble reports reflecting technical problems with the telecommunications resource, and provides technical support in response to the communications with customers. The MIS module maintains an archive of all data and reports generated within the colocation site, including a video record of physical activity within the colocation site.
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Citations
40 Claims
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1. A method for managing telecommunications services provided by at least one colocation site each having a plurality of disparate non-homogenous telecommunications resources, the method comprises the steps of:
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communicating with customers regarding at least one telecommunications resource within the at least one colocation site;
managing provisioning of said at least one telecommunications resource within the at least one colocation site in response to communications with said customers;
collecting information on operation of said at least one telecommunications resource; and
reporting to said customers based on said collected information. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20)
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21. A colocation site management architecture, comprising:
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at least one colocation site having a plurality of disparate telecommunications resources;
a customer service module adapted to communicate with customers regarding at least one telecommunications resource within the at least one colocation site;
an engineering module adapted to manage provisioning of said at least one telecommunications resource within the at least one colocation site in response to communications with said customers; and
a management information system (MIS) module adapted to collect information on operation of said at least one telecommunications resource and report to said customers based on said collected information. - View Dependent Claims (22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34, 35, 36, 37, 38, 39, 40)
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Specification