Method and system for recording communication data

• US 20020006187A1
• Filed: 04/17/2001
• Published: 01/17/2002
• Est. Priority Date: 04/17/2000
• Status: Abandoned Application

• Current Assignee: Siemens AG
• Original Assignee: Siemens AG
• Inventors: Lukas, Guenter
• Application Number:
  US09/836,724
• Publication Number:
  US 20020006187A1
• Time in Patent Office: Days
• US Class Current: 379/67.1
• CPC Class Codes: H04M 3/2218 Call detail recording
• CPC Class Codes: H04M 3/42221 Conversation recording systems at the subscriber's set H04M1/656
• CPC Class Codes: H04M 3/42323 PBX's with CTI arrangements
• CPC Class Codes: H04M 7/12 for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal

Abstract

A system and method for recording communication data between two communicating users, wherein a switching system is controlled by the recording system via a CTI interface, and instructed to pass digital data directly to the recording system via an S0 interface, provided a connection is established between two of the users to be monitored. Since the communication data is transferred in digital format, it is beneficial to store this data directly on the hard disk of a PC. It is also beneficial if control of the switching equipment is undertaken entirely by the PC for the purposes of call recording.

Claims

1. A method for at least one of recording and reproducing communication data, the method comprising the steps of:

connecting a first user to a second user via a digital switching system using a communication connection; and

exchanging digital communication data from the communication connection via a digital interface between a digital recording system and the digital switching system.

2. A method for at least one of recording and reproducing communication data as claimed in claim 1, further comprising the step of:

pre-defining the communication connection.

3. A method for at least one of recording and reproducing communication data as claimed in claim 1, further comprising the step of:

controlling the digital switching system via the digital recording system.

4. A method for at least one of recording and reproducing communication data as claimed in claim 3, further comprising the step of:

establishing a separate CTI connection wherein the digital switching system exchanges control information with the digital recording system via the CTI connection.

5. A method for at least one of recording and reproducing communication data as claimed in claim 1, wherein the digital communication data is a digitized voice.

6. A system for at least one of recording and reproducing communication data, comprising:

a communication connection between a first user and a second user, wherein the first user and the second user can communicate digitally via the digital communication connection;

a digital switching system which provides the digital communication connection;

a digital recording system connected to the digital switching system via a digital data connection; and

primary resources for controlling the digital switching system and initiating the exchange of digital communication data between the digital recording system and the digital switching system.

7. A system for at least one of recording and reproducing communication data as claimed in claim 6, wherein the digital data connection includes an So.

8. A system for at least one of recording and reproducing communication data as claimed in claim 6, wherein the connection between the digital recording system and the digital switching system is a CTI connection.

9. A system for at least one of recording and reproducing communication data as claimed in claim 8, wherein the primary resources are located in the digital recording system and control the digital switching system via the CTI connection.

10. A system for at least one of recording and reproducing communication data as claimed in claim 6, wherein the digital recording system is a personal computer.

11. A system for at least one of recording and reproducing communication data as claimed in claim 10, wherein the personal computer is connected to a data network, and the at least one of recording and reproducing occurs via the data network.