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SYSTEM FOR PROVDING SERVICES IN REAL-TIME OVERTHE INTERNET

  • US 20020010608A1
  • Filed: 10/08/1999
  • Published: 01/24/2002
  • Est. Priority Date: 10/08/1999
  • Status: Abandoned Application
First Claim
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1. A system of matching customers and service providers, facilitating communications between said customers and service providers, and keeping track of said communications for billing purposes, the system comprising:

  • a communications link between a customer computer and a controller computer, said communications link providing the customer computer with access to a database maintained on the controller computer, said database generating and transmitting to the customer computer a list of service providers corresponding to search criteria provided by said customer computer;

    said list of service providers comprising each listed service provider'"'"'s present state of availability for purposes of providing one-to-one, voice-based services;

    said controller computer responding to said customer'"'"'s selection of a service provider from said list of service providers by initiating a communications link between said customer and said selected service provider;

    said controller computer changing said selected service provider'"'"'s said present state of availability to reflect when said communications link is initiated and to reflect when said communications link is terminated;

    said controller computer tracking the length of time during which said communications link between said customer and said service provider is maintained; and

    said controller computer billing process to secure payment from said customer for maintaining said communications link on a per unit of time basis.

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