System and methods to effect return of a consumer product
First Claim
1. A network server, for effecting the return of a consumer product, the network server being adapted to:
- (a) present to a client located on the network one or more form pages adapted to elicit consumer information including an identification of the consumer product to be returned and an identification of the present location of the consumer product;
(b) receive the consumer information; and
(c) transmit to the client shipping label data which includes an identification of a destination for the consumer product and of a carrier service, the destination being selected in accordance with the consumer information and without regard to where the consumer product was purchased.
2 Assignments
0 Petitions
Accused Products
Abstract
A network server is provided which effects the return of a consumer product. The network server is adapted to present to a client located on the network one or more form pages adapted to elicit consumer information including an identification of the consumer product to be returned and an identification of the present location of the consumer product. The server can receive the consumer information and transmit to the client shipping label data which includes an identification of a destination for the consumer product and of a carrier service. The destination is selected in accordance with the consumer information and without regard to where the consumer product was purchased.
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Citations
40 Claims
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1. A network server, for effecting the return of a consumer product, the network server being adapted to:
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(a) present to a client located on the network one or more form pages adapted to elicit consumer information including an identification of the consumer product to be returned and an identification of the present location of the consumer product;
(b) receive the consumer information; and
(c) transmit to the client shipping label data which includes an identification of a destination for the consumer product and of a carrier service, the destination being selected in accordance with the consumer information and without regard to where the consumer product was purchased. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A method of effecting, in a network environment, the return of a consumer product, the method comprising a network server:
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(a) presenting to a client located on the network one or more form pages adapted to elicit consumer information including an identification of the consumer product to be returned and an identification of the present location of the consumer product;
(b) receiving the consumer information; and
(c) transmitting to the client shipping label data which includes an identification of a destination for the consumer product and of a carrier service, the destination being selected in accordance with the consumer information and without regard to where the consumer product was purchased. - View Dependent Claims (11, 12, 13, 14, 15, 16, 17, 18)
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19. Computer code, running on a network server, for effecting the return of a consumer product, including:
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(a) code for presenting to a client located on the network one or more form pages adapted to elicit consumer information including an identification of the consumer product to be returned and an identification of the present location of the consumer product;
(b) code for receiving the consumer information;
(c) code for transmitting to the client shipping label data which includes an identification of a destination for the consumer product and of a carrier service, the destination being selected in accordance with the consumer information and without regard to where the consumer product was purchased. - View Dependent Claims (20, 21, 22, 23, 24, 25, 26, 27)
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28. An apparatus, operating in a network environment, the apparatus adapted to effect the return of a consumer product, the apparatus comprising:
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(a) means for presenting to a client located on the network one or more form pages adapted to elicit consumer information including an identification of the consumer product to be returned and an identification of the present location of the consumer product;
(b) means for receiving the consumer information; and
(c) means for transmitting to the client shipping label data which includes an identification of a destination for the consumer product and of a carrier service, the destination being selected in accordance with the consumer information and without regard to where the consumer product was purchased. - View Dependent Claims (29, 30, 31, 32, 33, 34, 35, 36)
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37. A network client associated with a computer operatively connected to a printer, the client located on a network linking the client with a network server, and being adapted to:
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(a) transmit to the server consumer information including information including an identification of a consumer product to be returned and an identification of the present location of the consumer product; and
(b) receive from the server shipping label data including an identification of a destination for the consumer product and of a carrier service, the destination being selected in accordance with the consumer information and without regard to where the consumer product was purchased. - View Dependent Claims (38)
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39. A network server, for effecting the return of a consumer product, the network server being adapted to:
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(a) present to a client located on the network one or more form pages adapted to elicit consumer information including an identification of the consumer product to be returned, an identification of the present location of the consumer product, and whether or not the consumer requires packing materials for return of the product;
(b) receive the consumer information;
(c) if the received consumer information indicates that the consumer requires packing materials, initiate shipping of packing materials in accordance with the identified consumer information, and present to the client a page requesting the consumer contact the network server again when the packing materials are filled to request a shipping label at that time; and
(d) if the received consumer information indicates that the consumer does not require packing materials, immediately transmit to the client shipping label data which includes an identification of a destination for the consumer product and of a carrier service, the destination being selected in accordance with the consumer information and without regard to where the consumer product was purchased.
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40. A method of effecting, in a network environment, the return of a consumer product, the method comprising a network server:
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(a) presenting to a client located on the network one or more form pages adapted to elicit from a consumer consumer information including an identification of the consumer product to be returned and an identification of the present location of the consumer product;
(b) receiving the consumer information; and
(c) transmitting to the client shipping label data which includes an identification of a destination for the consumer product and of a carrier service, the destination being selected in accordance with the consumer information and without regard to where the consumer product was purchased, wherein the consumer is presented with a incentive to induce the consumer to use the shipping label to return multiple consumer products.
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Specification